Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, c... Se mere
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing mach... Se mere
Virksomheden har svaret
AI assistant took 10 mins to decide it couldn't help, finally got passed to a human being who was very helpful and got our problem sorted in about two mins. So five stars for him, minus several millio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Kontaktoplysninger
Storbritannien
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolute waste of money..
Absolute waste of money... Washing machine developed a leak that we didn't know about (it must have been ongoing for weeks, if not months) and only found out after lifting the old flooring in the kitchen to put new flooring in. It had soaked through the laminate joint, underlay and base boards and if we hadn't changed flooring, could have been disastrous.
Explained this to the agent who said it's a week outside of warranty period so nothing they can do unless we pay £160 odd quid to have someone come out and repair it, or pay 20 quid a month for a fkn care plan that we are tied into for 12 months...
Explained the fact it has obviously been faulty well before the warranty period and they couldn't care less. Just wanted the money. Declined and will buy another brand washing machine going forward (along with all other appliances we had that were candy). Absolutely shocking experience.
EDIT: In response to your reply candy, I'm well aware of the repair option that are of ridiculous pricing. I clearly stated in my original review that I was aware of them and even outlined their costs... Which is stated I wouldn't be paying. Your response showed even further how little you care as you've clearly not bothered to even read my review 😂 then stated something I've already mentioned. Bravo and thank you for proving my point
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Antonio,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the leak and the damage you have described. We completely understand how concerning and frustrating this must have been, particularly as the issue was only discovered when you were replacing the flooring.
We are also sorry to hear that you were disappointed with the support provided when contacting us. We appreciate your concerns regarding the timing of the warranty expiry and understand why you feel the issue may have developed before the warranty ended.
While our standard manufacturer’s warranty does have a specified coverage period, we do offer repair options for appliances that are outside of warranty. Should you wish to discuss the available options in more detail, please contact us directly, and we will be happy to assist you further.
Thank you for your understanding.
Kind regards,
Raeesa
Hoover Candy Team
Faulty washing machine after 4 months…
Faulty washing machine after 4 months .. tried to book a repair ..
All he was interested in ,was just trying to sell me upgrade warranty .
Then trying to say that if our fitter can find nothing wrong it's a £160 charge .you can all ready sence whats going to happen when repair man comes out .,but take out this policy and that's all covered .. I put the phone down in the end .
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Robin
I’m really sorry to hear about your experience. We understand how frustrating it must have been to contact us about a washing machine that is only a few months old and feel that you were being pushed towards an additional warranty rather than getting help with the reported fault.
We’re also sorry that the information regarding potential charges left you feeling concerned about the engineer visit. Our aim is always to make the warranty terms and any applicable charges clear before an appointment is arranged.
We appreciate you taking the time to share your experience and apologise that we didn’t provide the level of service you expected.
Kind regards
Jackie
The Candy Team
Straight forward no messing
Straight forward no messing, easy to arrange repairs etc with no drama. Peace of mind.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Cheryl
Thank you for your lovely review! We’re really pleased to hear that arranging your repair was straightforward and hassle-free, and that the process gave you peace of mind.
We really appreciate you taking the time to share your experience with us.
Kind regards
Jackie
The Candy Team
Great customer service once put through…
Great customer service once put through to John at customer service. Really helpful and patient.
1 star knocked off for AI asked questions on repeat before customer service
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Sophie
Thank you for taking the time to leave your review.
I’m really pleased to hear that John was helpful, patient and able to assist you once you were connected with him. I’ll make sure your kind feedback is passed on to John.
I’m sorry, however, that you had to repeat questions when using our automated service before getting through to an advisor. I completely understand how frustrating that can be when you are simply trying to get some help.
We really appreciate your honest feedback and will share your comments with the relevant team.
Kind regards,
Jackie
The Candy Team
Don’t bother you just talk to AI!
Get connected to an AI which takes double the time to actually answer a question. Finally got through to a person then they put me on hold straight away and sat there for 10 minutes whilst it cut in and out. Rang back then got put through to another person which again hung up on me. Finally got through to another customer service lady and she helped me. Overall bogus phone line overusing AI.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Hannah
Thank you for taking the time to leave your review.
We are very sorry to hear about the difficulties you experienced when trying to reach our customer service team. We understand how frustrating it must have been to be disconnected and have to call back several times before getting the assistance you needed.
We are pleased to hear that you were eventually able to speak with an advisor who was able to help you. We appreciate your feedback regarding our automated service and the issues you experienced, and we will ensure your comments are shared with the relevant team.
We apologise again for the inconvenience caused and thank you for your patience.
Kind regards,
Jackie
The Candy Team
No timeline on repairs after engineer broke appliance
Many of the actual agents were great. But the systems and procedures they have to follow are truly awful, combined with an infuriating AI assistant that starts every call. Even after an engineer broke the appliance even more than it already was, going from inconvenien to literally won't turn on, just met with, it's still in the 21 day period to be fixed, while also being given zero timeline on the repair because they are unable to track parts they order.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon James
Thank you for taking the time to share your feedback.
We are sorry to hear about the difficulties you experienced throughout the repair process. We understand how frustrating it must have been to experience further issues with your appliance following the engineer's visit, as well as the uncertainty around the availability and delivery of the required parts.
We are pleased to hear that the advisors you spoke with were helpful, although we appreciate your comments regarding the systems, procedures and automated service. We will ensure your feedback is shared with the relevant teams, as we are always looking for ways to improve the customer experience.
We apologise for the inconvenience and frustration this situation has caused and appreciate your patience while your repair is being progressed.
Kind regards,
Jackie
The Candy Team
Very helpful and understanding
Very helpful and understanding. Hopefully my issue will be solved
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Jenny
Thank you for taking the time to leave your review.
We are pleased to hear that you found our advisor helpful and understanding. We hope that the steps provided will resolve your issue and appreciate your patience while this is being addressed.
Kind regards,
Jackie
The Candy Team
The paddles in the drum of my candy…
The paddles in the drum of my candy washing machine have completely severed off, this has happened twice now. Spoke to a very rude customer services person who was neither use nor ornament. Apparently the 10 year part guarantee is only for the part if it’s delivered by, and fitted by an engineer at a cost of £180 call out!! Ordered one on Amazon and will fit it myself. If not will buy a new washing machine, but not a candy one.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Kate
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you have experienced with the drum paddles and also apologise that you felt the customer service you received was rude and unhelpful. This is certainly not the level of service we aim to provide.
We appreciate your frustration regarding the parts warranty. The manufacturer’s warranty provides parts support for eligible repairs, but the applicable labour and call-out charges can apply outside the initial labour warranty period. Parts supplied under the manufacturer’s warranty are intended to be fitted by an authorised engineer in accordance with the warranty terms.
We are sorry that your experience has left you disappointed with Candy. We value your feedback and will ensure your comments are shared with the relevant teams.
Kind regards,
Jackie
The Candy Team
Broken handle within one week as very…
Broken handle within one week as very brittle plastic. Quite a common fault on the door lock. It breaks so easily. Worse to come however. I used it three times before it failed and broke off.it was over a month old so the warranty was expired. Candy offered to send an engineer to repair but at great cost to me. Cancelled engineer and luckily Argos were sympathetic and refunded the money. Avoid!
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Mr Gillan
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you experienced with the handle and appreciate how disappointing it must have been for the appliance to fail after such limited use.
We understand your frustration regarding the repair options offered and are pleased to hear that Argos were able to assist you with a refund.
We are sorry that your experience has affected your confidence in Candy. Your feedback regarding the handle and door lock has been noted and will be shared with the relevant teams.
Kind regards,
Jackie
The Candy Team
Don't buy from them you will regret it
Don't buy from them you will regret it
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Christopher
Thank you for taking the time to leave your feedback.
We are sorry to hear that you were disappointed with your experience. We take all customer feedback seriously and would welcome the opportunity to understand what went wrong.
Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review, and our team will be happy to look into this further.
We apologise for any frustration caused and hope we can assist you further.
Kind regards,
Jackie
The Candy Team
I was so surprised that I only had to…
I was so surprised that I only had to speak to one person. He was so helpful and just sorted everything out in no time. No unnecessary questions. Everything was sorted in about 15 minutes. All good. Well done Candy Man.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Janet
Thank you for taking the time to leave your review.
We are delighted to hear that our advisor was able to assist you so efficiently and resolve everything during your first call. It is great to know that you found him helpful and that the process was straightforward, with everything sorted within 15 minutes.
Thank you for choosing Candy, and we really appreciate your positive feedback.
Kind regards,
Jackie
The Candy Team
Called customer helpline as soon as it…
Called customer helpline as soon as it opened and was connected straight away to staff member. Security questions and normal checks completed swiftly and fault approved for engineer attendance.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Nick
Thank you for taking the time to leave your review.
We are pleased to hear that you were connected to a member of our team promptly and that the necessary checks were completed quickly and efficiently.
It is great to know that your fault was approved for an engineer visit without delay.
Thank you for choosing Hoover, and we appreciate your positive feedback.
Kind regards,
Jackie
The Candy Team
CANDY RAPIDO 9KG is not the brands best…
CANDY RAPIDI 9KG is not the best ever washer that I ever had. Though was good on the paper in reality it is pre-programmed something that it wants to do, not something that I want to do. Not putting enough water!! Pathetic rinsing.. I need to put it on another (second) quick cycle to do rinsing... Was expecting more from the brand. Why not give the user a chance to set own preferences?? Disappointing overall...
Just to quickly add that my previous washer/dryer was Zanussi, that was The Best Washer overall, programmes availability and flexible usage. It did last 23 years! BRAVO ZANUSSI!
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Callita Derbyshire,
Thank you for taking the time to share your detailed feedback.
We're very sorry to hear that your experience with your Candy RapidÓ 9kg washing machine has not met your expectations. We understand how frustrating it must be when an appliance doesn't perform in the way you anticipated, particularly regarding the water level and rinsing performance.
We also appreciate your comments regarding the available programme settings and the ability to customise cycles. We're sorry that the machine has left you feeling disappointed, especially after having higher expectations of the brand.
We sincerely apologise for the frustration and disappointment you've experienced, and we appreciate you taking the time to share your honest feedback with us.
Kind Regards,
Chelsie
Hoover | Candy
Quick to answer my phone call for…
Quick to answer my phone call for technical help, received caring and thorough help, and to made feel welcome, well listened to. Very good experience.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Mark,
Thank you for your fantastic review!
We're delighted to hear that your call was answered quickly and that you received caring, thorough support from our team. It's especially lovely to hear that you felt welcomed, listened to, and well supported throughout your experience.
Providing friendly and attentive customer service is something we take great pride in, so we're pleased to know we could assist you.
Thank you for choosing Candy and for taking the time to share your experience.
Kind Regards,
Chelsie
Hoover | Candy
Quick efficient and knowledgable advisor
The advisor on the telephone answered quickly and he was very informative and explained everything clearly and the call did not take too long and I had my appointment booked for my washing machine quickly.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Natalie,
Thank you so much for your wonderful review!
We're delighted to hear that our advisor answered your call quickly and provided clear and informative guidance.
It's great to know that your enquiry was handled promptly and that you felt well informed throughout the call. Providing a friendly and efficient service is something we take great pride in.
Thank you for choosing Candy and for taking the time to share your experience.
Kind Regards,
Chelsie
Hoover | Candy
Extremely helpfull,
Extremely helpfull,
No waiting time for customer service to answer,
Professional and friendly!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Marzena
Thank you for taking the time to leave your review.
We are delighted to hear that you found our customer service extremely helpful, professional and friendly, and that you did not have to wait to speak with a member of our team.
Your kind feedback is greatly appreciated and will be shared with the team.
Thank you for choosing Hoover.
Kind regards,
Jackie
The Candy Team
Polite and helpful
Polite and helpful. However, in my case the tumble dryer was older than I thought! Candy offered to look at it, but I would have to pay for parts and labour. So decided to look for a new replacement.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Phillip
Thank you for taking the time to leave your review.
We are pleased to hear that you found our team polite and helpful when discussing your tumble dryer.
We understand that, as the appliance was older than expected and outside of the manufacturer’s warranty, you decided that purchasing a new appliance was the best option rather than proceeding with a chargeable repair.
We appreciate you sharing your experience
Kind regards,
Jackie
The Candy team
Helpful and efficient
The lady on the phone was very helpful and friendly, getting my repair started quickly and efficiently - thank you!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Bernadette
Thank you for taking the time to leave your review.
We are delighted to hear that you found our team member helpful and friendly and that she was able to arrange your repair quickly and efficiently.
Your kind feedback is greatly appreciated and will be shared with the team.
Kind regards
Jackie
The Candy Team
Unfriendly staff
Unfriendly staff, part was broke when fridge arrived but been it's getting worse but they won't cover it as it's a 'consumable item that I may have removed.' I explained it's never been removed. Not listening too busy pushing their monthly warranty cover for it instead. I'll be sticking with beko or Samsung for future as I've always had great customer service.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Jess
Thank you for taking the time to leave your review.
We are sorry to hear that you were unhappy with the service you received and that you felt your concerns were not listened to. We appreciate how frustrating it must be to experience an issue with a part of your fridge
We are also sorry if you felt you were being pushed towards additional cover rather than having your concerns addressed. This is not the experience we want our customers to have.
We would like the opportunity to look into this further and review the circumstances surrounding the part and the advice you were given.
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to investigate the matter further and arrange for the appropriate team to contact you.
We apologise for the frustration and disappointment caused
Kind regards
Jackie
The Candy Team
3 month old washing machine developed a…
3 month old washing machine developed a fault and candy where not interested just quoted that there was no warranty they cover machines,told me to contact supplier.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Glenn
Thank you for taking the time to leave your review.
We are sorry to hear about the experience you had with your washing machine and appreciate how disappointing it must have been to experience a fault with an appliance that is only three months old.
We would like to look into this further to understand what happened and the advice you were provided.
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to investigate your concerns further and arrange for the appropriate team to contact you.
We apologise for any frustration or inconvenience caused.
Kind regards
Jackie
The Candy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.