Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, c... Se mere
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing mach... Se mere
Virksomheden har svaret
AI assistant took 10 mins to decide it couldn't help, finally got passed to a human being who was very helpful and got our problem sorted in about two mins. So five stars for him, minus several millio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Kontaktoplysninger
Storbritannien
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Take the A.I off
Take the A.I off. Very unhelpful.Had to do it multiple time just to talk to someone.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Ryan,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our automated service was frustrating. We understand how inconvenient it is to be asked for the same information multiple times, and we appreciate you bringing this to our attention.
Your comments will be shared with the relevant teams as we continue to improve our customer experience.
If you would like us to review your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Tara
The Hoover Candy Team
I just wanted to speak to a service engineer
I just wanted to speak to a service technician regarding a possible fault with my Fridge freezer. 40 minutes later I was still on the phone talking to robots who were as much help as a fart in a colander!
Useless experience and time I can never get back. What is this retail robotic world coming to. Bring back humans. We created you and Ai
8. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Andrew,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our automated service was frustrating. We understand how inconvenient it is to be asked for the same information multiple times, and we appreciate you bringing this to our attention.
Your comments will be shared with the relevant teams as we continue to improve our customer experience.
If you would like us to review your experience further, please email your full name, contact details, and a copy of your review to social.media@hoovercandy.com. Once received, we will investigate and advise you further.
Kind regards,
Tara
The Hoover Candy Team
Don't buy Candy
Absolutely terrible machine and NO warranty back-up at all. I purchased the washing machine on 25th August 2025. On 15th August 2026 it broke down, scraping in within the 12 month warranty. Called Candy who said that they would send an engineer on 27th August (2 weeks later!) On 27th August I had two text conversations and one phone call and the engineer did not turn up. A new appointment was made for 7th September and the engineer did not turn up so I emailed them twice with no reply so phoned them again. Very polite and helpful person told me that the appointment had been moved to 15th September but nobody bothered to tell me.
So now I will be without a rubbish washing machine for a month IF he bothers to turn up again!!
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Martin,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Don't buy Candy appliances!
Don't buy Candy appliances!! Bought a washing machine from currys in April, found a loose nut in the drum after a normal washing cycle. contact Candy cs to be told to wait until next Friday before someone can come and have a look at the washing machine and told to go to a laundrette, i am disabled it's not that easy for me, Currys and Candy playing games saying they can't give each other an uplift number to just have it replaced, absolutely useless! I have contacted citizens advice to find out how i can take this further, its disgraceful
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Pam,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Illegal.
Metal part that the door attaches to has broken after less than a year. Phoned customer services and have been refused the new part because we’ve “had it too long”. Bought Nov 21st 2025. This goes against my statutory rights as a consumer.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Totally frustrated re spare parts and costs
About 18mths ago bought a Candy Fridge Freezer (model CBBMT 18EK). On two plastic drawer fronts the retaining lugs cracked and the fronts fell off. Tried to replace but our Model number wasn't recognised on any spares website - even Candy's own! Contacted Candy customer services. Call handler located the required parts on her computer - they were listed as Hoover parts - naturally. She could have the replacements despatched right away if we had an extended warranty, but we didn't. She was unable to take payment for the parts. We were put through to the Extended Warranties Dept and told a warranty would cost us £19.99 p.m (£240 pa) - fridge/freezer cost £370. I declined the warranty the operater supplied me two relevant part numbers. Two plastic drawer replacements would cost £114. Would have to buy the complete drawers as the fronts could not be bought separately, notwithstanding that they clearly clip onto the drawers, the user manual clearly shows them as separate parts with manual ref numbers. Also such drawer fronts are widely available to buy for virtually every other fridge freezer on the market including Candy - but not our model. Bottom line can't buy replacement drawer fronts - just the entire drawers for £114. After a 40minute call left feeling totally frustrated and an attempt rip off, would not buy another Candy product after this experience. Only giving one star for the decent, pleasant call handlers.
Late review due to repeated failure of website at Candy.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon,
We are really sorry to read about your recent experience with us and we can certainly understand your disappointment. We very much appreciate all feedback from our customers as this allows us to relay this back to our quality and product departments for improvements and future development. If there is anything further we can do please let us know
Kind Regards
Tara
The Haier Team
Negative
Negative
I bought candy washing machine on 13/07/2026
In a few washes it’s making so much noise and moves too much
It’s so scary .i have a child under 5 ,she gets scared.i called customer service to report this issue.and was surprised that he said recall £80 and there’s a fault £160 which confused me..what’s the point of the warranty and extended warranty if its not in your favor .
Recall £80
And if there’s a fault £160 what’s the point purchasing a £269 washing machine
Extremely poor
This is the first time bought Candy and the last
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
First point of contact x very helpful…
First point of contact x very helpful person on other end knew what to do and really helpful
30. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Andy
Thank you for your lovely review. We’re really pleased to hear that your first point of contact was helpful, knowledgeable and able to resolve your query.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your kind feedback on to the team.
Kind regards
Jackie
The Candy Team
I am very dissapointed with candy…
I am very dissapointed with candy washing machine customer services, I was supposed to have 1 door for my washing machine, that brooke instead og sending 1, they send 10, I have been calling every week for them to collect the remaining 9boxes which has been a problem, I am stuck with 9 washing machine doors and I have a toodler who can't play properly becuase its taking space, I had to put it in my front door which my housing association has told me to remove it. I tried to speak to them and the phone cut off half way ans now I don't know what to do
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
The AI that answers the phone is…
The AI that answers the phone is completely useless, just adds a pointless and frustrating delay as it doesn’t understand what you say to it. Going straight to a human would be much better as everything got done when I finally got through to someone
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Jonathan,
Thank you for sharing your feedback. We’re sorry to hear that you found the automated system frustrating and that it caused unnecessary delays when you were trying to get assistance.
We’re pleased to hear that once you were connected with a member of our team, your query was handled and everything was resolved. We appreciate your feedback regarding the automated service and will ensure your comments are shared with the relevant team as we continue to look at ways to improve the customer experience.
Thank you again for taking the time to share your experience.
Kind regards,
Raeesa
Candy Team
Came to fix washing machine after…
Came to fix washing machine after waiting 7 days and being told the pump was not running. Did not bring replacement pump so have to wait another 7 days for pump
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Neil,
We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for the engineer visit, only to find that the required pump was not available and that a further wait is now necessary. We’re sorry that the repair could not be completed during the initial visit.
We would like the opportunity to review the repair and appointment details to see how we can assist further. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
Pas de remboursement suite retour produit
Après une livraison d'un produit défectueux, l'article a été renvoyé dans les temps il y a plus d'un mois afin d'obtenir le remboursement. Depuis, aucune nouvelle du SAV malgré plusieurs formulaires complétés sur leur site (pas de possibilité de les joindre par téléphone).
Service client lamentable, je ne recommanderai plus auprès de cette enseigne.
En l'absence de remboursement, j'engagerai des poursuites avec le support de mon assistance juridique.
EVIDEMEMNT JE DECONSEILLE FORTEMENT.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Kevin,
We’re very sorry to hear about your experience and the frustration caused by the delay in receiving your refund.
Please be advised that we are the UK Services Team and are only able to assist with appliances and service enquiries within the UK and Ireland. As your review relates to a purchase and return outside our service area, we would kindly recommend contacting the local Hoover/Candy services team in your country, who will be best placed to assist with your refund enquiry.
We sincerely apologise that we are unable to assist you directly and hope your matter can be resolved with the relevant local team as soon as possible.
Kind regards,
Raeesa
Candy Team
Very disappointed
Very disappointed, received a new dryer 26/08/2026, tried to do a dry and within the first dry, received an e21 code, which is to do with a heating system fault or a temperature sensor issue. The dryer usually stops working or fails to produce warm air. Not been funny but how can this happen on the first day of purchase, surely they test the appliances after been made
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Drew,
We’re very sorry to hear about the issue you experienced with your new tumble dryer, especially having received it recently. We completely understand how disappointing and frustrating this must be with a brand-new appliance.
We appreciate your concerns about how this could happen with a new appliance. While our appliances undergo quality checks during the manufacturing process, unfortunately, faults can occasionally occur.
We would like the opportunity to help resolve this for you. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
My Candy Smart integral washing machine is such a disappointment.
My Candy Smart integral washing machine was purchased in 2023 , three years later it has stopped working. The whole circuit/display unit has to be replaced and after paying a call out fee was quoted £280 for repair. I have taken great care of my machine, using it only about twice a week, wiping the drum and seal after every wash and leaving door open to dry seal. what a waste of my time. in my opinion, Candy washing machines are definitely not worth the money. While I have enjoyed using this machine, which had all the programmes i wanted, after nearly 60 years of owning a washing machine, it is such a disappointment that this brand has such a short life span.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning Margaret,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re unhappy with our engineer charges and understand your concerns regarding the cost of the repair.
Our charges are in line with those of other major white goods manufacturers. We also provide a 10-year parts guarantee, meaning eligible parts are covered for up to 10 years. The call-out and labour charges become payable after the first year of the manufacturer’s warranty.
We also have alternative payment options available, with added incentives, to help our customers manage unexpected repair costs.
If you would still like to discuss your experience with us, please don’t hesitate to get in touch. We would be happy to listen and assist wherever we can.
Kind regards,
Raeesa
Candy Team
Brand-new products faulty from new.
Purchased a Candy CCT3L517EWK fridge freezer, arrived today :)
The door seals on both doors are messed up in the corners, one is folded over itself, and in the other corner, the metal door is dented inwards squishing and twisting the door seal :)
This isn't cosmetic damage, but speaking of cosmetic damage, there are paint chips on the front and the side :) nice.
But whatever, let's see if it works. After letting it stand for a few hours (as you should after moving any fridge/freezer) and plugging it in, I can hear the compressor run - great :)
So I come back two hours later - compressor still running - makes sense, has to cool the empty refrigerator down from room temperature.
So I open the fridge door to check the progress - room temperature :) okay
So I open the freezer door to check the progress.. room temperature.
So I put my hand everywhere on the back/side/top (where the coil might be that throws away heat) to feel if it's warm. No.
Brand-new fridge freezer, faulty seals, dented door from the factory, and it's completely broken :)
Very nice, good job you guys :) love you, oh also, you can have this back btw, oh also, you owe me compensation for the time wasted, I will be in touch.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Chris,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
It had a great customer service advisor…
It had a great customer service advisor who deal with my repair efficiently.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning,
Thank you for your review! We are very glad to hear you are happy with the service you have received and do appreciate you taking the time to leave a review
Kind Regards
Tara
The Haier Team
Besvarelse fra Candy UK
Good Afternoon,
Thank you for your 5-star review!
We’re delighted to hear that you found our team helpful and appreciate you taking the time to share your positive feedback with us.
Kind regards,
Raeesa
Hoover Candy Team
While on the phone the operator was so…
While on the phone the operator was so helpful and made my understand with no issues or concerns and answered my questions before I had to ask
Well recommended
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon William,
Thank you for your 5-star review!
We really appreciate you taking the time to leave us such a positive rating. Your feedback means a great deal to our team.
Kind regards,
Raeesa
Hoover Candy Team
Worst tumble dryer I've ever brought
I purchased a Candy GDL 8N1-80 Heat Pump Tumble Dryer and even with nothing but two bed sheets it takes over 5 hours to dry. Clothes come out damper than when they went in. I've had this dryer for less than year and i have had to another brand already, I would never buy this dryer again. It's by far the worst timble dryer I've ever brought.
10. marts 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Samantha,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with your Candy tumble dryer and understand how disappointing it must be to find that the appliance is not performing as expected, particularly when you have had to purchase another dryer as a result.
We would like the opportunity to look into this further and understand what may have caused the drying issues you have experienced. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
Wouldn't recommend Any Candy products
Wouldn't recommend Any Candy products
Very poor reliable. Purchase a new tumble dryer 3 years ago. I that timescale, been replaced and repaired twice . Broken down again.
Candy wanted £167 upfront to book engineer. Even we under warranty. Which is supposedly be for 10 years ..
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Paul,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience with your Candy tumble dryer and understand how frustrating it must be to have experienced repeated issues with the appliance.
We also appreciate your concerns regarding the repair charge and the 10-year parts guarantee. We would like to clarify that the 10-year guarantee relates to parts coverage and does not provide 10 years of free repair visits or labour. We appreciate that the terms of the guarantee may not have been clear and apologise for any confusion this may have caused.
Should you wish to proceed with the repair, please contact us directly to discuss the available repair options.
Kind regards,
Raeesa
Hoover Candy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.