Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good website. Quick delivery. Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD inst... Se mere
Virksomheden har svaret
Leider ist der Herr Name behalte ich für mich sehr unehrlich, Termine vereinbart, per SMS abgesagt! Dann behauptet er hätte nie einen vereinbart. Auf mehrfacher Email Anfrage, sein Vorgesetzter mö... Se mere
Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Spa
Skrevet af virksomheden
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktoplysninger
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Geliefert wurde ein alter Whirlpool
Die Bestellung und Lieferung waren kein Problem
und schnell. An unserem Whirlpool Muskola war die Verpackungsfolie verdreckt und nach dem aufstellen und entfernen der Folie stellten wir fest , dass der Whirlpool schon 4 Jahre alt war, laut Typenschild.
Danach großes Schweigen nach der Reklamation.
Wir sind enttäuscht und können die Firma nicht weiterempfehlen.
28. april 2025
Uopfordret anmeldelse
The Customer matters to the Canadian Spa Co.
We recently needed help with monitoring, adjusting and maintaining correct water management for our home spa. Nothing was too much trouble and our questions were dealt with in a professional and friendly manner.
We have had our spa for just one year and during that time have phoned on a number of occasions for help and advice and have always been afforded a knowledgeable response.
14. maj 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Brenda — we appreciate you taking the time to write this.
Water chemistry is the part most people find fiddly at first, so never hesitate to ring us with a question, however small it seems. Enjoy the spa, and thank you for your business.
The Canadian Spa Company team
Garry very helpful
Garry was a very nice man and the tub seems to working very well, he sorted out a few problems.
22. april 2025
Besvarelse fra Canadian Spa
Thank you, Diana — glad Garry got everything sorted for you, and we will be sure to pass this on to him. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Top Abwicklung des Transportschadens
Bei der erste Lieferung hatte der Fahrer der Spedition Mist gebaut und die bestellte Whirlpool-Abdeckung beschädigt. Da hatte ich mich zu früh über die schnelle Lieferung gefreut.
Die Reklamation lief aber schnell und völlig unkompliziert. Die Abdeckung macht einen wertigen Eindruck.
Daher volle Sternzahl für Canadian Spa, Abzüge für die Spedition.
7. maj 2025
Besvarelse fra Canadian Spa
Vielen Dank, Herr Leser! Dass die Abdeckung beim Transport beschädigt wurde, ärgert uns sehr — dafür möchten wir uns entschuldigen.
Umso mehr freut es uns, dass die Reklamation dann zügig und unkompliziert für Sie gelöst wurde. Danke, dass Sie sich trotz des holprigen Starts die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Great customer experience from the outset (Tony)
I dealt with Tony, super knowledgeable and keen to ensure we got the right spa, great customer experience from the outset. Competitively priced and most importantly was able make arrangements for the install within 4 days of us placing the order which was amazing !!! I did a fair amount of research before I bought the spa and what prompted me to contact Canadian Spa is the fact that they are a well established private company - I didnt want to deal with a company that would not be able to provide the appropriate level of servicing and support, once the warranty period passes, as I expect my spa to last for a good 10 years+. The installation team were professional and flexible, they also had great product knowledge which was helpful as I had a fair few questions, notably when they'd completed the install athey cleaned up brilliantly and I was simply left with a wonderful new hot tub - overall a great customer experience!
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Dan — we appreciate the time you took to write this.
Tony will be pleased to hear it and we will pass it on. Getting an install booked within four days is not always possible, so we are glad it worked out when you needed it. Thank you for your business.
The Canadian Spa Company team
Frazer Holder
Frazer Holder
Excellent,
Purchased our new muskoka spa with Troy, he was polite and very helpful in answering questions that we had. On day of delivery Tony phoned to let us know our driver was running a bit behind but would still arrive that day. Gary turned up later in day setting up the spa as required and also giving us alot of advise and tips with it. We had our spa within 3 days and have been enjoying it ever since. Would definitely recommend this company
1. maj 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Frazer — we really appreciate you taking the time to write this up.
Troy, Tony and Gary will all be pleased to read it. A quick call to say the driver is running behind costs us nothing and saves you a day of wondering, so it is good to know it was worth making. Enjoy the Muskoka, and thank you for your business.
The Canadian Spa Company team
Sehr freundlicher und kompetenter…
Sehr freundlicher und kompetenter Kundenservice! Abwicklung hat sehr gut funktioniert. Sehr zufrieden mit den hochwertigen Produkten.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Vielen Dank, Patrick! Freundlich und kompetent — genau so soll unser Kundenservice sein. Es freut uns sehr, dass sowohl die Abwicklung als auch die Produkte überzeugt haben. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Amazing company!
Fantastic!
We dealt with Tony from the start and he was so helpful and accommodating. We had to put delivery back from the initial delivery date and Tony and the team were so helpful and understanding.
We had Gary install the spa and he was great, he turned up on time and gave us great advice on using our spa.
Amazing service and product from start to finish 100% recommend them to anyone
29. april 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Charlotte — a lovely review to read, and we appreciate the time you took over it.
Delivery dates move for all sorts of reasons and we would always rather work around you than hold you to a date that no longer suits. Tony and Gary will both be pleased to hear this. Thank you for your business.
The Canadian Spa Company team
Top schneller Service günstige Pumpen…
Top schneller Service günstige Pumpen ,schnelle lieferung
24. april 2025
Besvarelse fra Canadian Spa
Vielen Dank, Sascha! Schneller Service, faire Preise und eine zügige Lieferung — schön, dass alles gepasst hat. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Reibungsloser Einkauf wirklich top 👍…
Reibungsloser Einkauf wirklich top 👍 zufrieden 😃
23. april 2025
Besvarelse fra Canadian Spa
Vielen Dank, Uwe! Ein reibungsloser Einkauf ist genau das, was wir uns für jeden Kunden wünschen. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben, und danke für Ihr Vertrauen.
Ihr Team von Canadian Spa Company
Sehr Rasch bei der Bestellung und…
Sehr Rasch bei der Bestellung und Lieferung , etwas hoch der Preis … aber gute Qualität
21. april 2025
Besvarelse fra Canadian Spa
Vielen Dank, Rene! Schön zu hören, dass Bestellung und Lieferung so rasch gingen und die Qualität stimmt.
Den Hinweis zum Preis nehmen wir mit — wir versuchen immer, das richtige Verhältnis zwischen Qualität und Preis zu finden. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Besvarelse fra Canadian Spa
Vielen Dank, Siegbert! Schön, dass alles gut geklappt hat — und sehr gerne wieder. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Besvarelse fra Canadian Spa
Vielen Dank, Herr Schneider! Es freut uns sehr, dass der Service für Sie gepasst hat. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben, und danke für Ihr Vertrauen.
Ihr Team von Canadian Spa Company
Besvarelse fra Canadian Spa
Thank you — glad it is proving easy to set up, run and look after; that is how it should be. Adam will be pleased to hear he got a mention and we will pass it on. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Vielen Dank, Andi! Das freut uns sehr zu hören. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben, und danke für Ihr Vertrauen.
Ihr Team von Canadian Spa Company
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY, I have one of their hot tubs, and I have used it for approximately 10 months in total over the last 2 years, and it’s about to be taken out with a crane and sent to the dump, the service is non existent, here is my most recent contact with customer service, my latest issue is a bad capacitor and now they want to sell me that whole pump that is attached to a 22$ capacitor! ARGGGGG. Cheap Chinese crap.
its your money, if you want to enjoy it, sit by the fire pit and burn it up slowly….
23. april 2025
Uopfordret anmeldelse
Excited as we await our Sauna purchase…
Excited as we await our Sauna purchase recently made with Canada Spa Company.
Want to give a big shout out to Matt Brewer regional sales rep for great service so far of going up and beyond especially with the prize win. Thanks and hope all to continue with our product! Also want reach out to Dave whom first gave info too. Sure this company will excel with such team reps 😊
13. april 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Blaine and Joanie, thank you — and congratulations again on the win!
Matt will be very pleased to see this and we will make sure he does. We hope the sauna lives up to the wait; do let us know how you get on with it. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Great service overcoming a problem.
We had purchased a Toronto spa which unfortunately developed a fault. Luckily we dealt with Tony at Canadian Spa who was really helpful and professional and arranged for a replacement speedily and without any quibbling/hassle. On delivery date Craig and Joseph arrived and removed the defective tub and installed the replacement again without any problems in a professional manner. Thanks to all involved especially Tony who removed any stress from the situation. Would definitely recommend - the tub is great!
10. april 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you — we appreciate you taking the time to write, particularly after the trouble with the first spa.
A fault on a new Toronto should not happen, and when it does the least we can do is replace it without any quibbling. Tony, Craig and Joseph will all be pleased to hear they got it right. Thank you for your business.
The Canadian Spa Company team
Quick replacement of defective part
My inflatable spa had a defective liner, which the company replaced within a week free of charge. Their customer service is excellent.
25. marts 2025
Besvarelse fra Canadian Spa
Thank you, Leon — a defective liner is a disappointing thing to find on a new spa, so we are glad we could get a replacement out to you quickly and at no cost. That is how it should work. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Delighted with our new Yukon hot tub
Delighted with our new Yukon hot tub. It is a quality product, and very well made.
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you — delighted with a new Yukon is exactly what we like to hear. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
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