Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good website. Quick delivery. Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD inst... Se mere
Virksomheden har svaret
Leider ist der Herr Name behalte ich für mich sehr unehrlich, Termine vereinbart, per SMS abgesagt! Dann behauptet er hätte nie einen vereinbart. Auf mehrfacher Email Anfrage, sein Vorgesetzter mö... Se mere
Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Spa
Skrevet af virksomheden
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktoplysninger
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent technical support
The customer service and technical support is always excellent.
27. september 2026
As always fast and efficient sevice
25. september 2026
Besvarelse fra Canadian Spa
Thank you so much for your kind words, and for your continued custom – it's great to hear we've been fast and efficient for you once again. Thank you too for taking the time to leave us a review; we really appreciate it.
The Canadian Spa Company team
I was kept informed throughout the…
I was kept informed throughout the transaction easy instructions well done
17. september 2026
Besvarelse fra Canadian Spa
Thank you for your kind words and for your purchase, Robert. We're really pleased you were kept informed throughout and found the instructions easy to follow. Thank you for taking the time to leave us a review – we really appreciate it.
The Canadian Spa Company team
Quick no fuss genuine parts next day…
Quick no fuss genuine parts next day delivery generally and good prices
17. september 2026
Besvarelse fra Canadian Spa
Thank you for your kind words and for your purchase, Julie. Genuine parts, quick delivery and fair prices are exactly what we aim for, so it's lovely to hear that's been your experience. Thank you for taking the time to leave us a review – we really appreciate it.
The Canadian Spa Company team
I’m so glad that I bought a Canadian…
I’m so glad that I bought a Canadian Spa instead of a different company because they are always so helpful in resolving any issues of any new parts that I need
21. september 2026
Besvarelse fra Canadian Spa
Thank you for your kind words, David, and for choosing a Canadian Spa – we're so glad you did too! It's great to hear our team has always been on hand to help whenever you've needed parts. Thank you for taking the time to leave us a review – we really appreciate it.
The Canadian Spa Company team
very good service
7. september 2026
Besvarelse fra Canadian Spa
Hi Brian, thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it.
The Canadian Spa Company team
Good website
Good website. Quick delivery.
Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD instead. Good service.
6. september 2026
Besvarelse fra Canadian Spa
Hi JJ, thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. Sorry the first delivery attempt didn't go to plan, and we're glad we could get it to you quickly with DPD instead.
The Canadian Spa Company team
I needed a repair part and was not 100…
I needed a repair part and was not 100 percent on the correct item, the customer service team assisted me, the item arrived within their specified delivery shedule, i fitted the part, correct i might add, and saved a packet compared to the quoted repair cost, will definatly use again, great service. Thankyou.
11. september 2026
Besvarelse fra Canadian Spa
Hi Nigel, thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. Great to hear the part was the right one, you fitted it yourself and saved on the repair cost. We look forward to helping you again.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Hi Rod, thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it.
The Canadian Spa Company team
I found my contact at the Canadian Spa…
I found my contact at the Canadian Spa (Xaviour) very friendly, helpful and knowledgeable.
I have always been very happy with the service provided.
2. september 2026
Besvarelse fra Canadian Spa
Thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. We're delighted Xavier has looked after you so well, and it's lovely to hear you've always been happy with our service.
The Canadian Spa Company team
Quality Hot Tub Lid supplied & delivered
I was able to replace my Hot Tub lid with a quality product, at a great price, with prompt delivery included.
7. september 2026
Besvarelse fra Canadian Spa
Hi Peter, thank you for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. We're glad your new hot tub lid arrived promptly and that you're happy with the quality and price. Enjoy your hot tub!
The Canadian Spa Company team
I have ordered several times and my…
I have ordered several times and my product always arrives within a few days , I can’t fault the delivery service
30. august 2026
Besvarelse fra Canadian Spa
Hi Paul, thank you so much for your kind words, for your continued custom and for taking the time to leave us a review – we really appreciate it. It's great to hear your orders always arrive within a few days, and we look forward to helping you again soon.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Hi Karen, thank you so much for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. We're glad you were happy with our customer service. If there's anything we could have done to make it a 5-star experience, we'd love to hear from you – just get in touch with the team.
The Canadian Spa Company team
Ordered and delivered as promised
Ordered and delivered as promised. Doesn't matter how big or small the order.
30. august 2026
Besvarelse fra Canadian Spa
Hi Hugh, thank you so much for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. It's great to hear everything was delivered as promised, and whatever the size of your next order, we'll be happy to help.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Hi Patrick, thank you so much for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. We're glad your order arrived quickly and that you're pleased with the quality. Enjoy!
The Canadian Spa Company team
Fantastic customer service would…
Fantastic customer service would recommend to anyone looking for a spa hot tub and great product
30. august 2026
Besvarelse fra Canadian Spa
Hi Darren, thank you so much for your kind words, for your purchase and for taking the time to leave us a review – we really appreciate it. We're delighted you'd recommend us, and we hope you enjoy your spa for many years to come.
The Canadian Spa Company team
Poor Quality how is possible that after…
Poor Quality how is possible that after 3 years a 10 thousand dollars unit is falling apart.
NOT RECOMMENDED AT ALL!
13. september 2026
Uopfordret anmeldelse
Took the best part of a month for our…
Took the best part of a month for our of just some spa chemicals to arrive and NO COMMUNICATION about the delay even though they were showing as in stock. Poor ecommerce experience in a world when you can get your order within days from everyone else.
3. september 2026
Besvarelse fra Canadian Spa
Hi there,
We're really sorry for letting you down on this order. After looking into it, one of our alkalinity booster products was changed over to a new SKU, and that held up a number of orders, including yours. That was our problem, not yours, and you shouldn't have been left waiting because of it.
Thank you for your patience, and we apologise that our communication on this order wasn't the greatest. We hope to show you a much better experience next time.
The Canadian Spa Company team
Excellent Customer service, and good quality product.
Courier had a bit of an issue, Canadian Spa stepped in and arranged a fast re-delivery. The product is excellent, with a unique sloping profile so it doesn't trap rainwater. Also nearly £100 cheaper than the replacement lid offered by the hot tub manufacturer.
2. september 2026
Besvarelse fra Canadian Spa
Hi Frank,
Thank you so much for your kind words, for your order, and for taking the time to leave us a review. We're sorry the courier caused a hiccup, but we're glad we could get your new cover re-delivered quickly. It's great to hear you're so pleased with the quality and the sloping design that keeps the rainwater off.
Thanks again,
The Canadian Spa Company team
Really responsive emails and super fast…
Really responsive emails and super fast delivery
30. august 2026
Besvarelse fra Canadian Spa
Thank you for your order, Jocelyn, and for the kind words. Quick, helpful replies and fast delivery are exactly what we aim for, so it's great to hear we got it right. Thanks for taking the time to leave a review.
The Canadian Spa Company team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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