Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good website. Quick delivery. Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD inst... Se mere
Virksomheden har svaret
Leider ist der Herr Name behalte ich für mich sehr unehrlich, Termine vereinbart, per SMS abgesagt! Dann behauptet er hätte nie einen vereinbart. Auf mehrfacher Email Anfrage, sein Vorgesetzter mö... Se mere
Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Spa
Skrevet af virksomheden
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktoplysninger
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service to resolve an issue
Bought a Canadian Spa hot tub through Robert Dyas. Had a couple of issues with some items with the lid not staying inflated. Robert Dyas and then Canadian Spa were great. Three days after speaking with Robert Dyas, and then speaking with Canadian Spa to understand the issue, the item arrived without question through the post. Spot on service.
22. august 2025
Besvarelse fra Canadian Spa
Thank you, Lee — we appreciate you taking the time to write this up.
Buying through a retailer can sometimes mean being passed back and forth, so we are glad that between Robert Dyas and ourselves it was sorted in a few days rather than a few weeks. Any trouble at all, come straight to us. Thank you for your business.
The Canadian Spa Company team
Wir waren mit der Lieferung sehr…
Wir waren mit der Lieferung sehr zufrieden. Den Service mussten wir leider in Anspruch nehmen, aber die Hilfe und Unterstützung war sehr gut.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Vielen Dank, Axel! Schön zu hören, dass die Lieferung reibungslos lief.
Dass Sie den Service überhaupt in Anspruch nehmen mussten, ist natürlich ärgerlich — umso mehr freut es uns, dass Ihnen dabei gut geholfen wurde. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Grand Rapids 2024 Inflatable Hot Tub YouTube Reviewer & Magazine Columnist Give Honest Review!
So far so good I purchased the 2024 Grand rapids 110 jets inflatable hot tub from themselves so I'm assuming because I have purchased from them directly if anything goes wrong I'll have more luck to get help with it.
So at the moment the product which is a inflatable hot tub is still boxed at home I have also purchased a chemical starter kit and spare filters all 3 came within 3 days of purchase and although they all came at seperate occasions and on seperate days I'm happy they all arrived undamaged in a timely fashion.
Now guys I leave honest reviews but not just that little do the company know but I am a YouTuber and my partner works for a magazine where she basically has free roam to write about topics she chooses and the magazine has ties with mothersnet and other forums so IF we experience problems and WHEN I get home next week I will let you ALL know or not whether the Grand Rapids 2024 Inflatable hot tub is worth buying or NOT and depending on how our experience is if it isn't you'll know about it as you always do if we experience any problems 😉 so will they too! 😅😂👌 But so far so good!
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Byron — we appreciate the detail you went into here.
Your thinking on buying direct is sound: it means we hold the record of your purchase and can help you without a middleman in the way. Enjoy the Grand Rapids, and if anything does go wrong, give us a call. Thank you for your business.
The Canadian Spa Company team
Fast, efficient and good quality
From the initial telephone contact to the online ordering and then dealing with a missing part and a problem with the top the response and service was very quick and easy and the contact was very responsive and more than helpful.
The product as expected was good quality and excellent value for money.
23. juli 2025
Besvarelse fra Canadian Spa
Thank you, Wayne — we appreciate you taking the time to write.
A missing part and a problem with the top is not the start anyone wants, so we are glad the team got both sorted quickly and kept you in the loop throughout. Enjoy it, and thank you for your business.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Vielen Dank, Tino! Schnelle Lieferung und ein Pool, der auf Anhieb funktioniert — so soll es sein. Danke, dass Sie sich die Zeit für eine Bewertung genommen haben, und danke für Ihr Vertrauen.
Ihr Team von Canadian Spa Company
Besvarelse fra Canadian Spa
Thank you, Gemma — glad we could get you sorted with the new unit, and we appreciate you taking the time to leave a review. Thank you for your business.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Thank you, Michael — "all issues sorted without hesitation" is exactly what we want people to be able to say about us. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Needed new control box for sauna
Needed a new control box for a chilliwack sauna that was no longer working and out of warranty. The whole experience of ordering one was straight forward. I payed over the phone and had one delivered the next day. Easy to install, now sauna is working like brand new. Very happy, thanks.
23. juli 2025
Besvarelse fra Canadian Spa
Thank you, Michael — we appreciate you taking the time to write this one up.
Out of warranty does not mean out of luck: we keep parts for the older Chilliwacks precisely so a sauna can be brought back to life rather than replaced. Glad it went in easily and it is running again. Thank you for your business.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Thank you — plenty of help and advice up front is what stops people ending up with the wrong thing, so we are glad that is what you got. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
J’ai été amené à racheter une bâche…
J’ai été amené à racheter une bâche pour le jacuzzi.
Juste un an plus tard, une des fermeture a perdu sur plusieurs zones les crans de cette fermeture. La bâche c’est juste 700€. J’ai échangé pour comprendre, mai à la suite de deux trois échanges, et devant le désintérêt des personnes en ligne, je ne peux que pas préconiser Canadian spa! Une honte d’après vente! Évitez cette enseigne! Un pur scandale.
8. juli 2025
Uopfordret anmeldelse
Mir fehlt das Mittel "shock" und ist…
Mir fehlt das Mittel "shock" und ist nie verfügbar! Davon brauche ich bei jeder Messung am meisten. Ansonsten bin ich zufrieden.
21. juni 2025
Hot Tub Purchase June 2025
We purchased our hot tub from the Canadian Spa Company this week. The sales, support and delivery teams were amazing. Friendly, professional and knowledgeable. Our tub was good value and seems to be great quality. Thank you to Troy, Xavier and the whole team! We have purchased three tubs over the years and the Canadian Spa Company is the only company that we'd use again, without a second thought! Thanks again
17. juni 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Carl — a lovely thing to read, and we appreciate the time you took over it.
Troy and I will make sure the sales, support and delivery teams all hear it. Enjoy the tub, and thank you for your business.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Thank you, Brigitte — "easy-cheesy" is a review title we will take any day. Glad the delivery and the setup were both painless. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
We bought our Thunder Bay spa eight…
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolved over the phone free of charge. We needed a new control panel this year - their engineer drove for two and a half hours to our place to fix it, all at very reasonable cost. They are really great hot tubs, with great backup.
3. juni 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Roger — eight years on and still looking like new is exactly what we build them for, and we really appreciate you taking the time to say so.
Warranty or no warranty, if we can talk you through a fix over the phone we would always rather do that. Here is to a few more years of it. Thank you for your business.
The Canadian Spa Company team
Tolle schnelle Lieferung unkompliziert…
Tolle schnelle Lieferung unkompliziert und super Produkt passt perfekt sind sehr zufrieden
24. maj 2025
Besvarelse fra Canadian Spa
Vielen Dank, Herr Helmke! Schnelle, unkomplizierte Lieferung und ein Produkt, das perfekt passt — besser kann es kaum laufen. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Besvarelse fra Canadian Spa
Thank you, Gerald — good quality is what we aim for, and we appreciate you taking the time to say so. Thank you for your business.
The Canadian Spa Company team
Excellent customer service.
We recently bought a spa from Canadian Spa company.
The Spa arrived on time as arranged but unfortunately there was a problem with the control Panel. We contacted the company and spoke to Troy and Adam. They were extremely helpful and bent over backwards to get the problem sorted. The customer service was excellent and it was quickly resolved after a visit from an Engineer. Despite our initial problem The Spa is wonderful and I would highly recommend the company they were professional and responded Quickly and Efficiently to our Queries.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you — we appreciate you taking the time to write, especially after a bumpy start.
A faulty control panel on a brand-new spa is exactly the sort of thing that can sour a purchase, so we are glad Troy and Adam were able to put it right for you. We will pass this on to them both. Thank you for your business.
The Canadian Spa Company team
Awful customer service
Purchased the hot tub a few years ago works fine. Buying replacement part, jets covers etc is a complete nightmare. they simply have no control systems nobody ever knows where the order is in the process and somebody else on holiday is always dealing with it. I would not recommend this company for after service as it is non existent
2. juni 2025
Uopfordret anmeldelse
ABSOLUTELY MARVELLOUS COMPANY
Absolutely marvellous Company their Customer care is 110%. Would highly recommend.
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Jane — 110% is a generous mark and we will happily take it. We really appreciate the recommendation and the time you took to leave it. Thank you for your business.
The Canadian Spa Company team
5 STAR - CANADIAN SPA - THANK YOU.
Customer Advisor Provided an excellent customer service, Paul was extremely helpful and informative.
Canadian Spa certainly do exceed customer expectations. Also provide an exceptional customer experience.
5 STAR - CANADIAN SPA - THANK YOU.
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you — this is a great one to read, and we appreciate you taking the time.
Paul will be delighted; we will make sure he sees it. Thank you for your business.
The Canadian Spa Company team
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