Update: It heated up from 20 to 37 in about 6 hours. IT IS AMAZING. Absolutely perfect. So chuffed with it. Bought the Manitoba earlier and it arrived today. Couldn't be happier so far. Build qualit... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good website. Quick delivery. Initial delivery was by DHL who didn’t actually ring the doorbell so it was returned. I contacted Canadian Spa with the details and they quickly sorted it with DPD inst... Se mere
Virksomheden har svaret
Leider ist der Herr Name behalte ich für mich sehr unehrlich, Termine vereinbart, per SMS abgesagt! Dann behauptet er hätte nie einen vereinbart. Auf mehrfacher Email Anfrage, sein Vorgesetzter mö... Se mere
Communication at every stage was great, also simplicity of ordering, and the delivery team were great. Would highly recommend Canadian Spa. And of course over the moon about our new hot tub!
Virksomheden har svaret
Virksomhedsoplysninger
Om Canadian Spa
Skrevet af virksomheden
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Kontaktoplysninger
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.co.uk
4,4
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The customer services is excellent
The customer services is excellent, speedy responses, amazing knowledge of their Spa's. Always happy to provide solutions to any issues that you may have
24. marts 2025
Besvarelse fra Canadian Spa
Thank you — speedy replies and actual solutions is what we ask of the team, so it is good to know that is what you got. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Eventually satisfied
On this occasion I purchased my goods and had them shipped where as last time I refused? Last time for 16 jets shipped to my address you wanted £100 shipping!!!
6 months later you only charged £30 shipping for exactly the same shipment.
Please don’t mug your customers off?
24. marts 2025
Unkompliziertes bestellen
Unkompliziertes bestellen, unkomplizierte Lieferung mit sehr freundlichem Mitarbeiter und ein gutes Preis-Leisungs- Verhältnis. Kann ich bis jetzt weiterempfehlen. Ich hoffe das die Qualität langzeit so gut ist wie sie erscheint.
22. februar 2025
Besvarelse fra Canadian Spa
Vielen Dank, Herr Pauen! Unkompliziert von der Bestellung bis zur Lieferung — und ein freundlicher Kollege obendrein: schöner kann es kaum laufen. Das Lob geben wir sehr gerne weiter. Danke, dass Sie sich die Zeit für diese Bewertung genommen haben.
Ihr Team von Canadian Spa Company
Schade das kein Schlüssel dabei war
19. februar 2025
Very courteous customer service!
DHL delievered my bar with the glass broken. I informed DHL on telephone and after that I called Canadian Spa Company to inform them that I‘m gonna fight with DHL, that it‘s their fault. Canadian Spa Company said they will take care of the problem with DHL and immediatly send me a equal replacement. I never expected that.
THANK YOU
23. februar 2025
Besvarelse fra Canadian Spa
Thank you, Peter — we are sorry the bar arrived with the glass broken; that is a frustrating thing to unpack.
Whose fault it is matters far less to us than getting you sorted, so we are glad we could help rather than leave you to fight it out on your own. Thank you for your patience, for your business, and for taking the time to write.
The Canadian Spa Company team
What can I say!
What can I say!! From start to finish the service was above my expectations. Tony was amazing and very helpful. I highly recommend buying the installation package unless you can do it yourself.
I am so impressed with the company and the family love the hot tub!! Perfect addition to our garden
28. februar 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Maria — a lovely review to read, and we appreciate the time you took over it.
Tony will be delighted and we will pass it on. Good tip on the installation package, too; it exists for exactly that reason. Thank you for your business.
The Canadian Spa Company team
Good, arrived swiftly.
The water testing app provides straightforward, step-by-step guidance to balance your hot tub's chemicals, specifying the exact quantities to add. It also features handy links to purchase any necessary products.
13. december 2024
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Tomasz — good to hear the water testing app is earning its keep. Getting the chemistry right is the fiddliest part of owning a tub, so anything that takes the guesswork out of it is worth having. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Vielen Dank, Herr Bergauer! Kompetent und freundlich — genau so soll unser Support sein. Das Lob geben wir sehr gerne an das Team weiter. Danke, dass Sie sich die Zeit genommen haben.
Ihr Team von Canadian Spa Company
Prompt service with the order and…
Prompt service with the order and helpful advice given regarding fitting.
28. januar 2025
Besvarelse fra Canadian Spa
Thank you, Adrian — glad the order moved quickly and that the fitting advice was useful. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Good and easy homepage
Good and easy homepage. Fast delivery and robust quality of the product. Thank you. On top free of charge delivery out of UK which is great.
25. januar 2025
Besvarelse fra Canadian Spa
Thank you, Fabian — good to know the site was easy to use and that delivery outside the UK went smoothly. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
Great service
great service, quick delivery and the new spa cover is great
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Lucy — glad the new cover arrived quickly and is doing its job. We appreciate you taking the time to write, and thank you for your business.
The Canadian Spa Company team
We had our Hot Tub serviced
We had our Hot Tub serviced - the engineer was awesome and very professional and polite.
Would highly recommend this service
30. december 2024
Besvarelse fra Canadian Spa
Thank you, Marco — we will make sure the engineer hears this; it means a lot to the service team. Thank you for the recommendation, for your business, and for taking the time to write.
The Canadian Spa Company team
Réactivité exceptionnelle !
26. december 2024
Besvarelse fra Canadian Spa
Merci beaucoup, Philippe ! Une réponse rapide, c'est exactement ce que nous visons. Merci d'avoir pris le temps de laisser cet avis, et merci de votre confiance.
L'équipe Canadian Spa Company
Chilliwack IR sauna
The product (a Chilliwack IR sauna) far exceeded our expectations. Extremely well constructed, easy to put together and delivers a much higher heat than we thought possible from an IR sauna. Service from Canadian Spa was excellent with sauna delivered faster than expected. I did have to help the driver unload it - was easily the heaviest thing I've ever lifted - so if you're not in a position to assist, make them aware of that when discussing delivery.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Iain — we really appreciate the time you took to write this.
Infrared saunas tend to get underestimated on heat, so it is good to hear the Chilliwack surprised you on that front. Enjoy it, and thank you for your business.
The Canadian Spa Company team
Great product, good follow up service
The spa arrived a little late, but is great!
Really pleased to receive an after sales call from Canadian Spa to make sure I had received my item in the end.
Relaxing hot tub evenings ahead!
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Canadian Spa
Thank you, Philip — and apologies again that the spa ran late; the waiting is the frustrating part and we know it.
Glad the follow-up call caught you and that everything had arrived in the end. Enjoy the hot tub evenings. Thank you for your business, and for taking the time to write.
The Canadian Spa Company team
Besvarelse fra Canadian Spa
Thank you, Paul — quick delivery and everything as it should be is exactly what we aim for. We appreciate you taking the time to leave a review, and thank you for your business.
The Canadian Spa Company team
Einfache Bestellung der Ersatzteile
Einfache Bestellung der Ersatzteile, rasche Lieferung, Zahlung über PAYPAL
28. november 2024
Great spa
Great spa, great price, great service, great company. Very helpful staff, kept us well informed and came up with inventful solutions to a difficult delivery.
5. december 2024
Uopfordret anmeldelse
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