Canadalightingexperts Anmeldelser 1.356

hello, I am trying to return an item that was not order and replacing it by the one I did other.
I ordered 2 outside spots, and they send me 24 lighting rings...I tried the online return...so far no answer after 3 days. I then tried the phone line at 9am PST and the answering message informed me that they are closed..what is going on ? in case they read this my order number 11339572. PLEASE FIX THIS. THX

I would like to start with recognizing Ann, a Canadalightingexperts' customer support person with a five star rating. Returning an order proved very difficult and expensive, but with her direct assistance several times, I received a full refund (but did have to pay for return shipping).
I also would like to alert anyone reading this review that Canadalightingexperts is a US company, located in the US and whose pricing is in US currency (not in Canadian dollars) .. beware when comparing pricing with other companies.
The order did arrive in record time and was as promised.

Charged me for a light fixture that did not ship. The credit in US funds was not what I paid for the light in US funds. Lost money on the transaction. Would not refund the difference. I was told I would get $50 USD for the inconvenience but then refused to pay. Had emails confirming this but still refused the payment.

I would rate them less than 1 star but I cant. Web page is in canadian dollars. I just received my credit card bill - the lights cost me $120.00 more than what they advertised them for. CRAP

This company is a rip off, they list prices in Canadian dollars and then charge in USD. There are many options out their for the same llghts at 25% less even with the discounts they offer. Do your research and stay away. I am so disappointed with my experience- seeing their response below is DO YOUR RESEARCH the prices are not competitive with Canadian sellers if you consider that the listed price is USD

Absolute joke of a company. Ordered from CANADA lighting to avoid large shipping and importing costs but then we get charged in US funds. Contacted Canada lighting to ask why and all I got was a snotty employee that could not care less, we took that as a loss decided to never use the company again. Unfortunately one of the fans started giving us trouble and so we did our trouble shooting and determined the fan had completely failed, contacted
Canada lighting and they gave us a number for the manufacturer to call and after more trouble shooting they also determined it was a full fan replacement. Now I was told to contact Canada lighting once again for the replacement fan. First time I called they kept me on hold for 1 hour and 31 minutes and had to hang up, called back 20 minutes later and told them what happened and he said I shouldn't have been on hold for more than 5 minutes and he put me on hold again for another 20 minutes until I hung up and tried again, third times a charm and got a lady that was finally helpful and did not her put me on hold. She got the fan replacement request in and 12 days later the fan showed up and once again had to pay $140 in import fees. Once again I contacted Alex at Canada lighting and asked him why I was charged import fees, his response was "
Thank you for the update we're happy that you received the replacement order. No need to return the original order, you can keep, dispose or donate it, whichever option most convenient for you."
Will never use this company again and will never let any customer us them again, so much time and money has been wasted.

Dangerously sharp parts!
I bought the Golden Eleanor articulating wall lamp from this company and cut my finger when operating the rotary switch. Turning the knob between your fingers wedges them against the sharp edge of the cheap, thin disc shaped part beneath the switch.
The little pull tab intended to be used to reposition the arms is also an unfinished stamped part with sharp burrs on the edges. The articulating arm joints are so tight and stiff that the lacquer finish gets ground to a powder if you manage to move them. This lamp is listed for $125. Having installed the lamp a return was not possible. I requested a 50% refund. Even a cheap lamp shouldn't be this bad, but similar lamps online cost about $60 for a pair. I was offered a credit against future purchase, and then eventually a $10 refund instead.

Pro: Products as advertised, great customer service from parent company, Belami
Con: Misleading name and pricing, poor customer service from Canadalightingexperts

First, the variety and styles of lights are terrific. The prices, at least initially, also seem great.

However, the name suggests that the company is based in Canada but's an American company. The prices are in US dollars, not Canadian dollars. Not all lights are CSA approved so one needs to to check the approval information.

I ordered 3 of the same lights. However, only two matched the order and the third one wasn't even close. My replacement request received one update after several weeks. I lodged another replacement request and heard nothing more.

After a couple of months, I noticed a link on the automated response that took me to a different site where I was able to lodge a replacement request with the parent company, Belami. The response was fantastic! A replacement was dispatched the next day. I couldn't be happier with the friendly communication and quick service.

Because of the great customer service by Belami to correct my order, I'm upgrading my rating from 3 stars to 4 stars.

Ann in customer service was very informative and pleasant to work with. She answered all my questions and provided solutions and feedback promptly. Recommend Canada Lighting Experts.

I ordered lights, you then texted me 3 days later to say that the manufacture does not ship to Canada. YOU then refunded my money BUT because of the change in exchange rate, I am out $13. Chris Rabago refused to refund the difference. POOR SERVICE!

Sneaky and unethical, only telling you that prices are in USD once you get to payment information during checkout.

I should have dug a little deeper, but this is an American company that lists all of its prices in USD this did not become apparent until I hit the checkout and it informed me of this unfortunate discrepancy.

YOU are dealing with Canadians put your prices in CAD.

I did end up ordering 3 lights but they decided to ship them out in 3 separate packages that all arrived at different times. I bought the Quorum Lighting 940-18-80 as it was the cheapest UL-listed picture light I could find on the internet, but holy hell what a brutal install and very questionable quality control. 1 of the 3 had all of its welds broken, and the other 2 were welded together completely out of square.

I would avoid this company at all costs and just shop locally. Unless of course, the local shop is selling picture lights for 600 CAD then this site may be an acceptable alternative.

I had a horrible experience with this company. Their name is very misleading as they ship all of their products from the US. While they state on their website that returns are simple/straighforward, in fact, returns are required to be shipped to somewhere in Texas. As well, the return requirements are very rigid. The costs for this from Canada was astronomical and certainly greater than the light fixture that I bought. So, I ended up with a light fixture that I don't want (it is not appropriate for my space and the picture on the website was misleading) and lost the money that I paid. When I reached out multiple times to customer service they did not respond. I think this company is actually a scam and would definitely advise others to avoid.

I was shopping around to compare price of a particular, expensive, outdoor wall light. To my de-light (no pun intended) it was half the price of the one I saw on another very popular home furnishings site (the one that promises they've got just what you need). But this time Canada Lighting Experts had just what I needed at a much better price! Ppl are complaining of price in US$. It clearly states that when u check out. No issues with customer service either. From a very happy, satisfied customer :)

Great experience with this company. Have ordered quite a few fixtures. Always received them in short time. Had to deal yesterday wa fixture that had stopped working. Gerard was very helpful and my replacement is already being shipped. Excellent service.
Thank you Gerard

I recently purchased 2 lights that turned out to have a default that was not functional, but visual only. A vertical bar was misaligned and it couldn't be fixed. While I was disappointed at the poor quality control of the manufacturer, I was pleasantly surprised at the ease and rapid refund that came.

Mary solved my problem within a few seconds and got me back on track, she helped me find a lost cart so I could finalize my order. She also made an adjustment quickly on the fly as per my request... Amazing online support, haven't had better!

A month after I ordered my products that order was cancelled because I was told they would not ship to me, but there was no explanation of why. I was reimbursed but still had to pay the $25 exchange rate change/fees for the currency change. Customer service was super challenging and only available on online chat. All they said was 'sorry' and that they were not going to do anything about it. I would strongly recommend avoiding this company.

ONLINE SCAMMERS DO NOT BUY FROM THEM
No one to call to return product and then when a RGA was given the address would not accept returns.
HUGE waste of time and money!!!
Refund was finally refunded after my review! They are not Canadian in any way!!!

Horrible company, scammers and frauds. They dont ship to canada. All lies. They cancel your order after weeks of it sitting in a warehouse and saying it's "shipped". No explanation and customer service is top trash. Plsu in the end you LOSE MONEY on the refund cause of the exchange fees.