I came across Camden & Co on Instagram and as someone who spends more than I'd care to admit on home accessories I was naturally intrigued. I now own 4 styles of Camden & Co cushions which are spread... Se mere
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Se, hvad kunderne siger
My order was shipped quickly packed well. Quality lovely I will definitely be ordering again
I received my order and it was damaged. I did ask for a full refund which i did get but was charged for the delivery. So not entirely happy. I did offer to send the item back and was told no need. I d... Se mere
Ordered a lovely small vase which unfortunately arrived broken during transit. Emailed Kelly at Camden and they responded straight away and sent out a replacement which arrived perfect. Thankyou so m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.
Kontaktoplysninger
The Chambers, 13 Police Street, M2 7LQ, Manchester, Storbritannien
- info@camdenandco.co.uk
- camdenandco.co.uk
4,1
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173 anmeldelser
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Har besvaret 9 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered a set of cushion covers from…
I ordered a set of cushion covers from here and accidentally put an old shipping address into the delivery info section when I was paying.I contacted Camden and Co and spoke with Louise, who sorted this out for me really quickly. The covers arrived a few days later and I'm so happy with them.
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Albert, we're so happy to hear that we were able to resolve your shipping issue effectively, and that you're pleased with your cushion covers! Best wishes, team Camden x
I'm so happy with my set of cushions
I'm so happy with my set of cushions, I ordered a set of 4 of the Zara cushions and the quality is great.
23. januar 2025
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Teresa, thank you for your lovely review! We're so pleased you're happy with your Zara cushions. Best wishes, team Camden x
Been a week no delivery and no updates…
Been a week no delivery and no updates despite contacting. Still showing no movement on Evri.
13. januar 2025
Besvarelse fra Camden & Co
Hi James, We're sorry that your order didn't reach you within your required timeframe. We did, however, get straight back to you and offered a replacement order or a refund, and issued a full refund, as requested. Unfortunately we can't guarantee that items will reach you within a couple of days unless the express shipping option is selected at checkout. Kind regards.
Ignores return requests. Do not use
I ordered 3 cushions. 2 have arrived but the third was not delivered. I have repeatedly contacted the company to return and refund the 2 cushions and an update on where the 3rd is!! The company has ignored all emails so far. Extremely unprofessional. Do not bother ordering from them
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Jaina,
We have been in contact with you via email a number of times to discuss this and get your issue resolved, so we're unsure on a couple of the comments made in your review. As you are aware though, we're still awaiting your return and will process it once it's received. There is nothing further we can do until we receive the items back with us unfortunately.
Kind regards.
Really pleased with my purchase very…
Really pleased with my purchase very good quality
6. januar 2025
Besvarelse fra Camden & Co
Hi Teresa, thanks so much for taking the time to leave us a review, we're so pleased to hear that you're happy with your order! Best wishes, team Camden
Great company to do business with
Great company to do business with. Quick to respond and very helpful
2. december 2024
I am Truly Impressed by Camden and Co
I recently ordered a diffuser from (Camden and Co), and while there was an initial delay in delivery, their response was outstanding. They quickly arranged for a replacement to be sent via express delivery at no extra cost, and it arrived much sooner than I expected!
What truly impressed me was their commitment to customer satisfaction. They consistently followed up via email to ensure I was happy with the product. The diffuser is fantastic, and I couldn't be more pleased with my experience. I highly recommend (Camden and Co) for their excellent service!
15. november 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Natalie, thank you so much for taking the time to leave us such a lovely review! We're so pleased to hear you love your order, and that you were happy with the service provided. I'm really glad we were able to get the delivery issue resolved for you. With best wishes, Camden & Co
Excellent Product!
I recently ordered a coffee table book. The item is excellent quality, and I was very happy with it.
The delivery time was quick and efficient. Everything ,from the moment I ordered, was communicated clearly. I will definitely be purchasing from this website again.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Rebecca, thank you for taking the time to leave us a review, we really appreciate it and I'm really pleased to hear you're happy with your purchase. Best wishes
QUALITY CUSHIONS
I ordered a number of cushions which are good quality unfortunately there was a problem with the delivery which was rectified by the customer service department and they gave me an extra cushion due to the late delivery, first class service.
I wouldn't hesitate in ordering again from Camden & Co
6. november 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Paul, Thank you for taking the time to leave us a review, we're so pleased that we could get the shipping issue resolved for you and that you're happy with your items. Best wishes
Very swift service and the cushions…
Very swift service and the cushions were exactly as shown on the website. I’ve already ordered another set
19. november 2024
Besvarelse fra Camden & Co
Hi Nwanneka, thank you so much for taking the time to leave us a review. We're so pleased to hear you're happy with your order and the service overall. Best wishes
I had a really great experience with…
I had a really great experience with Camden & Co - I had to make some changes to my order having accidently ordered the wrong thing to the wrong address - and Kelly couldn't have been more helpful! My items then went missing and they communicated with me every day till they'd been resent with a new tracking code, even sending me a extra gift for the inconvenience - which was the couriers fault! They really went above and beyond, not to mention my items are lovely, (inc my little gift) would absolutely recommend to anyone needing some new things for their home!
25. november 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Lisa,
Thank you so much for taking the time to leave us a review! We're so happy to hear you're pleased with your experience shopping with us. Best wishes.
Love my cushions
An initial delay which was the fault of evri I now have all of the items and they are beautiful. Customer service did lots to help me track my package and even offered a discount code for future purchases as a good will due to the delay.
20. november 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Hi Emily, thanks so much for your lovely review. We're so pleased that we could get this resolved for you, and that you love all of your items now that they have arrived. Best wishes.
Lovely throws
Lovely throws. I now have 3. Fast service and products are lovely quality.
4. november 2024
Besvarelse fra Camden & Co
Hi Roz,
Thank you for taking the time to leave us such a lovely review! We're so pleased to hear you're happy with your purchases, and that you have a number of our throws. Best wishes :)
Review of candles.
The candles were as advertised and they were delivered in the timescale stated. Good quality and I would not hesitate to purchase again.
4. november 2024
Besvarelse fra Camden & Co
Hi Angela,
Thank you for taking the time to leave us a review, we're so glad you like your candles. Best wishes.
Besvarelse fra Camden & Co
Hi June,
Thank you for your review, I'm really sorry to hear you're not happy with the inserts inside your cushions. As our cushion inners are duck feather, they do tend to squish down in transit and can take some 'fluffing' over the course of a couple of days after delivery to plump back up. We hope this helps you to make the most of your cushions. Best wishes.
Lovely products
Lovely products, fast delivery, beautiful packaging and reasonable pricing. What's not to love.
1. november 2024
Besvarelse fra Camden & Co
Thank you so much for your lovely review Cathy, we're so happy to hear you love your order! Best wishes.
Poor service and shady practices
Camden have advised they replied and I have taken them at their word and therefore I am editing this review. However they have taken £18 restocking charge from my payment which does not appear anywhere in their returns policy and does not meet with distance selling regulations. I feel this is unacceptable as the goods were not to the standard as advertised on their website. I paid the £10 return fee but by selecting Camden & Co as my supplier I have lost £28 and as a single mum this is shocking to do this so close to Christmas. I will be pursuing this as it is not stated in their terms and conditions.
28. oktober 2024
Besvarelse fra Camden & Co
Hi Shona,
We're sorry to hear that you're unhappy. As per our screenshots, we have responded to every email you have sent us. Unfortunately we're not able to take responsibility for emails not being picked up from spam/junk folders etc. Now that the issue is resolved and we have spoken to you to get this resolved, we hope you will reconsider your review.
Best wishes.
Besvarelse fra Camden & Co
Thank you for taking the time to leave us a review Jaqueline, we're glad you love your cushions! Best wishes
Very happy with my purchase
Very happy with my purchase. I ordered 4 Chloe cushions and they’re beautiful, excellent quality and I would definitely recommend.
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Camden & Co
Thank you so much for your review, we're glad to hear you love your cushions! Best wishes
Good Products. Shocking Delivery.
The products were excellent quality
The delivery was not good
Evri actually took a photo of the cushions in front of our gates. Then threw them over !!!
21. oktober 2024
Besvarelse fra Camden & Co
Hi Kay, thank you for taking the time to leave us a review. We're so pleased to hear that you love your order, but the feedback with regards to the delivery provider is extremely disappointing and I'm really sorry that you had such a negative experience. We would really like the opportunity to raise this with Evri and to discuss it with you, please could you contact us with further information and any pictures at info@camdenandco.co.uk. Best wishes
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