Butter Insurance Anmeldelser 

126
•
TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Huge shout out to Michael R and the team for their awesome customer service (via email) and speedy handling of my claim. I came home early from a trip in the US, and they processed and paid out my c... Se mere

Bedømt til 1 ud af 5 stjerner

As slimy as the name!! Their views let young kids run away spooked by monkeys and don't pay out a claim for stolen items. Absolutely steer clear they'd rather your kids be kidnapped or the lik... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Butter is a reasonably priced and reliable travel insurance company. Making a claim has never been much of a hassle, and the outcome has always been satisfactory. I would highly recommend!

Bedømt til 5 ud af 5 stjerner

My second time insuring my trip with Butter and I will continue choosing them! Competitive pricing and user friendly interface. My first time submitting a claim too and the process was so smooth. Afte... Se mere

Virksomhedsoplysninger

  1. Rejseforsikringsselskab
  2. Forsikringsselskab

Skrevet af virksomheden

Whether you're backpacking across Europe, taking a gap year to explore Asia, or planning a honeymoon in Bali, Butter can cover you. With an intuitive quote process, users can effortlessly tailor their coverage to include everything from snow sports to motorcycle cover, making it perfect for the digital nomad, the thrill-seeker, and everyone in between. The process is straightforward, transparent, and easy, making it accessible for everyone. Butter understands the importance of reliable support while overseas. That's why we have a team on call 24/7 for emergency support. So that even if it's 2am in the middle of Shibuya Square, we've got your back. Plus, our online account dashboard makes it super easy to manage your cover, make claims and get support online. For the young traveler looking for insurance that's as flexible and adventurous as they are, Butter Insurance is the go-to choice, providing peace of mind for this generation.


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

126 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 80 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,4

Alle anmeldelser

(126)

34 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Highly recommended

It was quick and easy to take out a last minute policy right before my trip to Europe

24. august 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Nice one Rob, thanks for taking the time to review! Hope you had a great trip 🌞

Bedømt til 5 ud af 5 stjerner

Unreal experience

Unreal experience, super easy to use and made me feel at ease during my trip to the states!

21. november 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Molly!! Appreciate the review 🙏

Bedømt til 5 ud af 5 stjerner

Want to be treated like a human not a number -.choose Butter

I have had the BEST experience with Butter Insurance . The Bali ash cloud had me cancel our trip . Getting the runaround from actual accommodation and the booking source was soooooo frustrating . Butter listened , heard my issue and understood . They were amazing to deal with , I wasn’t a number . My claim was assessed so quickly and paid out in just a few days . This is the most reasonable and understanding insurance claim I’ve made . Helping out in more ways than one ! If you need insurance GO BUTTER !! If you want to be treated fairly and feel you are being heard by an actual person not a generated system please use Butter . Highly recommended five star service ,

12. november 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Hi Kirsten - Thank you so much for taking the time to share your claims experience 🥹 Reviews like this make our day!! We really work hard to make our customers feel heard, so we're very glad we could help you out during the volcano. Hope you make it back to Bali soon! 🌞 Butter Team

Bedømt til 1 ud af 5 stjerner

Disappointing…and further disappointed.

Extremely disappointed with the outcome of my claim and the prolonged period of time it has taken to still not have obtained a resolution. Adequate documentation and evidence had been provided only for further information to be requested and ultimately lead to the withdrawal of my claim. Should have stuck with my original insurer. Staff were helpful and it was a user-friendly process to begin with.

*UPDATE TO THE RESPONSE RECEIVED BELOW.

I never discredited your request for further information. I critiqued your inability to resolve the matter in a reasonable time. I provided sufficient evidence at the beginning of the claim (which would have been suffice to another insurer) and you are currently at week 5 of attempting to obtain “further information” with no end date in sight. Your inability to obtain information should not impact my ability to be reimbursed. That’s the equivalent of advising that I won’t pay your premium until I have the need for a claim. I don’t appreciate your attempt to patronise a paying client who withdrew their claim as a result of your failed procedure and due diligence.

6. november 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Hi Billy - Sorry to hear that you are unhappy with the request for more information about your claim. Our team does need this to move forward. Please feel free to reach out to suport@butterinsurance.com.au if you decide to provide the requested information and reopen your claim, and we will prioritise reviewing it as quickly as possible so you can get a speedy resolution.

Bedømt til 3 ud af 5 stjerner

Push for review before start

Easy enough to organise but I don't see why I'm asked to write a review before the start of the insurance. How can I answer the question: How did we do? if nothing has been done yet? So three stars for now, due to unnecessary emails.

20. oktober 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Hi Eos - unfortunately this is a limitation of Trustpilot 🙁 Sorry about that! It's frustrating for us too. We can only request a review after a purchase, not after everyones unique trip dates. We will try to find a better way to send these emails so thank you for your feedback!

Bedømt til 5 ud af 5 stjerner

Excellent, straightforward travel cover

I bought Butter cover for my son and I for a trip to New Zealand in September. The user experience in the purchasing process is unbelievably good - it was absolutely seamless and very quick and easy.
Fortunately I haven't had to claim on the policy.
I will definitely purchase Butter cover again in the future.

28. august 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thank you for the review El! See you for your next trip ☀️

Bedømt til 5 ud af 5 stjerner

easy online service

easy online service, good pricing. haven’t had need to use for claim but am happy with online service and full disclosures on oroducts

5. oktober 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Sarah for the review, really glad to hear you like the online portal! 🙌

Bedømt til 5 ud af 5 stjerner

Butter Insurance was so easy to navigate and receive a quote

Butter Insurance was so easy to navigate and receive a quote.
I was away when I thought I may have needed to return home early so I sent an email regarding the situation. They replied a short time later explaining everything required.
I have insured with them again for my next trip away.

26. september 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thank you Willie for taking the time to leave your review!! We're glad our team could help out while you were overseas, and appreciate you coming back for your next trip ✈️

Bedømt til 5 ud af 5 stjerner

Having Butter Travel Insurance behind you is a must

Having Butter Travel Insurance behind me gave me a great peace of mind. My flight from London to Australia was cancelled 10mins before boarding time. I got in touch with Butter Insurance, to see what my options were,Sophie was most honest and helpful, told me what I was covered for and how to make a claim. I decided to get in touch with the Airline and they agreed I was due compensation, so in the end I did not make a claim with Butter Insurance, but knowing that they were only to happy to help, was pleasing to know.
I will use Butter Insurance again without hesitation on my next adventure, highly recommended.

19. september 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thank you John for taking the time to leave a review! Very kind words and we have passed them on to Sophie too. Cancelled flights are the worst, so we're glad we could give you a good experience 🙌 See you next time

Bedømt til 5 ud af 5 stjerner

Hassle-Free Travel Insurance Experience with Butter Insurance

I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. The rates were great too, and I had my policy in my inbox right away. Definitely recommend if you’re looking for quick, hassle-free travel insurance!

11. september 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Noah, awesome feedback, really appreciate it 🙏

Bedømt til 5 ud af 5 stjerner

Easy quote template

Easy quote template, fast and efficient

3. september 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks for your review, glad you found the process to be efficient!

Bedømt til 5 ud af 5 stjerner

Easy and clear

Very easy application process and easy to understand

31. august 2024
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Tristan, appreciate it!

Bedømt til 5 ud af 5 stjerner

Travel Insurance

Super easy to arrange travel insurance for my recent trip to Japan. Very competitive pricing. Highly recommended!

8. juli 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thank you Dave, hope you enjoyed your trip to Japan 🇯🇵

Bedømt til 5 ud af 5 stjerner

I would definitely recommend Butter…

I would definitely recommend Butter Insurance. The website was incredibly easy to use and the cover was very competitive. I’ll be using them for all future trips.

1. september 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Tess! Look forward to insuring your future trips 🙌

Bedømt til 4 ud af 5 stjerner

Quick insurance

I tried to book online and there was a little bug in the app but maybe because my phone it’s an iPhone X
Happily they reply my email really quick and solved the Inquiry problem with a good deal
Hopefully I don’t need to use the insurance but feeling safer to have it

4. september 2024
Uopfordret anmeldelse
Butter Insurance-logo

Besvarelse fra Butter Insurance

Thanks Gabriela - great to hear our customer service team was quick to respond and helped solve your enquiry!

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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