I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Se mere
Virksomheden har svaret
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Se mere
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Se mere
Virksomheden har svaret
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Se mere
Virksomheden har svaret
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Skrevet af virksomheden

P.O.Box 718, HG1 9NJ, Harrogate, Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Necklace broke within a month of wearing it. Disappointed given its price point.

Besvarelse fra Browns Family Jewellers
Fantastic service. Item received quickly and packaged beautifully. Would highly recommend

Besvarelse fra Browns Family Jewellers

Besvarelse fra Browns Family Jewellers
I wanted to replace some stolen Baroque pearls . I spoke to Helene in the Harrogate Browns shop on the telephone , sent her a photo so she knew what I wanted and I was able to replace my pearls . They came quickly and in a beautiful box . Excellent service .

Besvarelse fra Browns Family Jewellers
Love having a look and theres so many jewellery to choose from and staff polite .helpful .always a pleasure

Besvarelse fra Browns Family Jewellers
This was my second time ordering from Browns Family Jewellers as I prefer real gold jewellery instead of gold plated; I am glad I found them on the search engine. I also have to say their customer service alongside the products have been amazing.
I had accidently chosen click and collect, however one of the Ecommerce associates Razia was able to change the delivery method for me in such a prompt manner. I will definitely order more products from here. The quality is also unreal. Cheers!!

Besvarelse fra Browns Family Jewellers
Great delivery service and beautiful product

Besvarelse fra Browns Family Jewellers
Great company to deal with, fast delivery. Bracelet is perfect and just what I was looking for.

Besvarelse fra Browns Family Jewellers

Besvarelse fra Browns Family Jewellers
I purchased a necklace on-line but unfortunately it wasn’t exactly what I was expecting. The jewellers took details of my requirements and tried to source exactly what I wanted. Unfortunate on this occasion it wasn’t successful and I was therefore offered a refund. Thank you to staff for their help.
The 'J' necklace I purchased was very beautiful. It was a birthday gift for my sister who loves it very much. Browns Family Jewellers is a great site to find all kinds of jewellery for friends and loved ones.
I'm a first time customer with Browns Family Jewellers and they're a real find. The ordering process was easy and delivery swift. I bought the Soleil Collection Herringbone bracelet and am very happy with my purchase. This has a unique design in flattened gold and lies flat to the wrist. It is chic and very glamourous. A great bracelet for a special occasion, or everyday wear.
I had an issue with delivery. I contacted them and they were quick efficient and the parcel arrived in good time. It was wrapped lovely.
Handled delivery problem of my making with care and consideration.
Browns had just what I was looking for and delivered it in a timely manner
A very good service
Really good service. I bought the bracelet with a tight delivery date needed and there is an express delivery option. The item arrived in a very stout postal box with no outside branding so my wife had no idea it was a present. The item was beautifully boxed with a ribbon. It was a an excellent service and a quality product. Recommended
I was looking for a personalised gift for a special birthday and came across Browns Family Jewellers. Their website was easy to navigate and I quickly found the perfect necklace. The live chat team were brilliant – they sent me personalised images of the necklace and gave me all the information I needed, which really helped me feel confident in my choice.
The ordering process was straightforward and delivery was impressively quick. The packaging was also beautiful, making the whole experience feel extra special. I’m really pleased with both the service and the quality of the jewellery – I would definitely recommend Browns Family Jewellers and will be shopping with them again.
Bought online. Images were clear and description was accurate.The bracelet was good value, confirmation of purchase was immediate and postage was super speedy. I was very happy with the product when received and the packaging was great. All in all a smooth transaction.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.