I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communica... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Purchased an expensive item online which I ended up having to return as an unwanted gift. Good comms from the seller on the returns process and they would respond quickly by email on any queries I had... Se mere
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy w... Se mere
Virksomheden har svaret
Very happy with my yellow gold and lab grown diamond bracelet, I chose the larger carat size and it’s beautiful. Delicate gold chain with very effective good size stones spaced around which sparkle.... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Our well established stores are built upon the proficiency and integrity of our hard working staff – which make Browns Family Jewellers one of the leading high street jewellers in Yorkshire. Use our store locator to find your nearest store, where upon arrival you will be greeted by a knowledgeable and reputable member of our team who are there to offer you help and professional advice.
Browns Family Jewellers
Skrevet af virksomheden
- We buy and sell beautiful, distinctive jewellery at a fraction of the price of buying new
- We believe we have one of the finest collections of new, antique & pre-owned jewellery in Yorkshire. Our professional & courteous teams have a fabulous wealth of expertise from many years experience in the jewellery trade. We cater for any jewellery needs you may have from first class jewellery and watch repairs to valuations and a bespoke design service. Whether you choose to treat yourself, buy a special gift or invest in the future we aim to help you find the perfect piece of jewellery at the right price.
- Top prices paid & competitive interest rates loaned
- As members of the NAG (National Association of Goldsmiths) and the NPA (National Pawnbrokers Association) we believe in being affordable & it is our aim to always be highly competitive with our interest rates as we are committed to trade in a fair and ethical way. The wonderful thing about pawnbroking is that you can release hidden money in your jewellery & watches without selling them, so you can have the money when you need it. You can receive your money within 24 hours and repay in your own time to suit you. We also loan against & buy quality ladies & gents watches, especially Rolex, Cartier, Breitling & Omega.
Kontaktoplysninger
P.O.Box 718, HG1 9NJ, Harrogate, Storbritannien
- 08008021772
- info@brownsfamilyjewellers.co.uk
- brownsfamilyjewellers.co.uk
4,8
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Browns Family Jewellers
Thank you for your review.
We’re pleased to hear you found our service efficient and our communication clear. We really appreciate you taking the time to share your experience.
Kind regards,
The Browns Family Jewellers Team
Very pleased with the earrings I…
Very pleased with the earrings I purchased. They are good quality and look as expected. Ordering was easy with quick delivery. Will certainly use this website again.
25. november 2025
Besvarelse fra Browns Family Jewellers
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that you were pleased with the quality of your earrings and that the ordering and delivery process was smooth and efficient. It’s always great to know when everything meets expectations, and we truly appreciate your support.
Warm regards,
The Browns Family Jewellers Team
Soleil collection
I purchased a stacking bangle from the soleil collection . Bangle exactly as seen easy and safe transaction arrived within three days
2. december 2025
Besvarelse fra Browns Family Jewellers
Thank you for your review.
We’re so pleased to hear you were happy with your Soleil stacking bangle and that it arrived quickly and exactly as expected. It’s great to know the ordering process felt easy and secure. Thank you for choosing Browns.
Warm regards,
The Browns Family Jewellers Team
Goods arrived fast and well packaged.
1. december 2025
Besvarelse fra Browns Family Jewellers
Thank you for your review.
We’re pleased to hear that your order arrived quickly and was well packaged. We really appreciate you taking the time to share your experience.
Kind regards,
The Browns Family Jewellers Team
Beautifully presented and a very quick…
Beautifully presented and a very quick delivery. Well done Browns!
1. december 2025
Besvarelse fra Browns Family Jewellers
Hi, thank you :) we are happy that you are satisfied with our service!
New favourite
My new favourite online jewellery store. It's always slightly nerve wracking when ordering for the first time from an online store. I have now had 2 orders from Browns and have been extremely happy with both items. Furthermore, when I've asked for advice on specifications of different rings and sizing options, staff have responded promptly and with all the facts to hand.
26. november 2025
Besvarelse fra Browns Family Jewellers
Hi Victoria, thank you for your orders and we are glad you are satisfied with our service. We are happy to help!
Stunning pave diamond and gold hoop…
Stunning pave diamond and gold hoop earrings. Great quality. Just what I was looking for. Great service.
21. november 2025
Besvarelse fra Browns Family Jewellers
Hi Peggy, we are glad that these earrings were exactly what you was looking for! Thank you for your order :)
Fast efficent service
25. november 2025
Besvarelse fra Browns Family Jewellers
Hi Thomas, we are happy that you are satisfied with our service :)
Besvarelse fra Browns Family Jewellers
Hi, we are glad you are satisfied with our product :)
Great
I have purchased two peices of pre loved jewelry from Browns and have had a great experience. Excellent customer service and well priced quality gold items. Highly recommend.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Browns Family Jewellers
Hi Katherine, thank you for your orders with us! We are glad that you are satisfied with our service :)
Fantastic company to buy from
Super fast delivery and after receiving the items the next day, I had a couple of questions. Spoke to a lady called Megan in customer service via email. She couldn’t have been more helpful and answered my queries by return. How refreshing to get service like this.
17. november 2025
Besvarelse fra Browns Family Jewellers
Thank you for such a kind review.
We’re delighted to hear you were pleased with the fast delivery and the support you received from Megan. Providing clear, helpful and timely customer service is something we really value, so it’s lovely to see this recognised. We’ll be sure to pass on your feedback to her.
Warm regards,
The Browns Family Jewellers Team
Poor customer service.
Ordered a gold bracelet. Parcel arrived opened and no bracelet. Postman noticed and recommended return to sender. I emailed 3 times, last time 3 October. Also tried to aim on the insurance which was denied. Use another retailer, the customer service is not good and I am still out of pocket.
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Browns Family Jewellers
Thank you for taking the time to leave a review. We are genuinely sorry to hear about your experience and understand how frustrating this situation must have been.
We have thoroughly checked our customer service records, including spam and archived folders, and unfortunately we do not have any record of the emails you mention receiving. Had we been aware of the issue at the time, we would of course have done everything possible to assist.
As advised by Royal Mail, once a parcel is returned to sender we require it to be physically received back with us in order to raise a claim or take the matter further. Unfortunately, without the item or parcel being returned to us, we are unable to submit or progress an insurance claim on your behalf.
We are always happy to help and would still welcome the opportunity to review this further if you are able to contact us directly with any additional information or proof of correspondence. Providing clear, responsive customer service is extremely important to us, and we are sorry that on this occasion you feel let down.
Warm Regards
Browns Family Jewellers Team
bought earrings as a present were well…
bought earrings as a present were well received
11. november 2025
Besvarelse fra Browns Family Jewellers
Hi David, we're really glad that you love the earrings!
Have bought from you before always 1st…
Have bought from you before always 1st class and you can change it if not quite what you want.
I trust buying from you and have done for many years now.
7. november 2025
Besvarelse fra Browns Family Jewellers
Hi Victoria,
Thank you so much for your feedback! Please feel free to reach out if you require further assistance in the future :)
Kindest regards,
Razia.
Beautiful soleil 9 carat white gold beaded chain
I have never ordered from this company before but couldn't find what I was looking for locally. The necklace took about a week and a half to arrive in the post but it was just what I was expecting. I also contacted customer service a couple of times to check on the delivery and they replied very quickly and we're very helpful.
28. oktober 2025
Besvarelse fra Browns Family Jewellers
Hi Alison, really glad you are happy with our service :)
Kindest regards,
Razia.
Great earrings with quick delivery
Great earrings with quick delivery. Exactly what I was looking for!
20. oktober 2025
Besvarelse fra Browns Family Jewellers
Hi Karen, we're really glad to hear you are satisfied with our service!
Beautiful jewellery & Great Service
Beautiful jewellery, fantastic customer service from Razia, and an overall great company. I will definitely be ordering again.
15. oktober 2025
Besvarelse fra Browns Family Jewellers
Hi Chelsey, Thank you so much for your feedback! Please do not hesitate to reach out to us if you require assistance.
Kindest regards,
Razia.
Not impressed
Beautifully wrapped and boxed but that’s where it ends. Not impressed at all with the bangle, very flimsy, clasp substandard and definitely not solid as it states in the description. Disappointed ☹️
13. oktober 2025
Besvarelse fra Browns Family Jewellers
Hello Caroline,
Thank you for your review, and we are sorry that you were unhappy with the bangle that you purchased and later returned to us.
We pride ourselves on the quality of our pieces at all price ranges, and our photographs along with the description of this bangle detail within it all its measurement so that you can have a good impression of its size and design. But, as always we are happy for customers to return any order in its original condition that you decide against once you try it in person.
Thanks,
Browns Family Jewellers
Absolutely Excellent!!
The customer service I have received from this company is absolutely phenomenal! I am over the moon! I purchased a necklace as a gift; the chain broke and I sent it back to Browns to be assessed and fixed. The customer service I received throughout was fantastic and I was kept informed of every stage of the process. Thank you Razia for your excellent customer service and for your teams help, I am incredibly grateful for you getting the pearl necklace sorted and fixed for me in such an efficient and timely manner and for keeping me updated throughout the process! Absolutely brilliant!
21. oktober 2025
Uopfordret anmeldelse
High quality piece delivered quickly…
High quality piece delivered quickly and exactly as described!
13. oktober 2025
Besvarelse fra Browns Family Jewellers
Hi Amy,
Thank you for taking the time to leave us your lovely review! We pride ourselves on the quality of our products and we are glad that how it has been described online reflects the piece you received!
Thanks,
Browns :)
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