bottlebuzz.com Anmeldelser 140

I recently purchased a top shelf bottle of bourbon for a client who lives out of state. I ordered a bottle that came with a cigar and two glasses and I elected to have a custom box sent as well. The custom box was an additional $60 charge. Once it was delivered I contacted my client and asked if they liked it and they said that it was great, but they’re surprised it survived the shipping process because it was sent in a cardboard box wrapped in bubble wrap, and that it was packed like a three-year-old was in charge of shipping. I Received nothing but a hassle when I try to get a refund for the purchase of the gift box that they never received, asking me to provide pictures knowing it had already been opened. I should have read their reviews before I decided to purchase anything through them. They don’t offer anything that you can’t find elsewhere for equal or less money.

Easy to order and track deliver on time with lots of protective packaging and superb service

Very easy to order and very efficient delivery.

Spent $285+ on 5 bottles of burbon 11/15/24, a Christmas gift. After the shipper delivered to the wrong address, Bottlebuzz was notified on 11/25/24. The shipper reimbursed Bottlebuzz $300 on 12/10/24, in plenty of time to get them for Christmas, but as of 2/5/25 Bottlebuzz still has not made it right. Additionally, contacted them 12/8, 12/20, 1/12, 1/21 and 2/2 via email, besides with phone calls. Never received the promised call backs. Also, paid the $7.50 Insurify insurance on the order. They only have 1 customer service rep, "Jack," and one "manager," "Sandy," who did not call me back in the promised 24 hours. Then after 45 minutes on phone 2/5 at 11:15am, she never called back before they closed at 6pm. Absolutely unacceptable that they have received $585+ and no product has arrived.

Bottle Buzz took 8 days to ship my order. This was after initially receiving their message that it would be delivered within 5 days of the order. I called customer service twice and each time they gave me conflicting information telling me that it was shipped when UPS shipping information was to the contrary. This is the last time I will purchase anything from this company.

Avoid site at all costs. Dishonest worst customer service ever. Purchased a bottle of bourbon. They sent the wrong item after a month of phone calls and emails and no responses. Had to get a refund from credit card company. Tried to leave a review on the bottle buzz website, but if you try to leave any review less than a four, it will not accept it and gives you an error.

I continue to order hard to find Bourbon from Bottle Buzz and it is usually delivered by two weeks of the purchase date. Glad they provide this service, otherwise I would be like everyone else…….without.

There was some damage on my first shipment. The customer service department helped and got my replacement order processed and the new order came with no issues. I would highly recommend them.

VERY IMPRESSED and placing another order today! The bottle shipped on-time and was packaged extremely well, to protect! GREAT EXPERIENCE!

Received broken bottle, but won't send refund. Ridiculous- don't ever use them.

Fast service. Excellent quality. Thank you 😊

Order was packaged very good…to prevent damage during transport.

I ordered two Blanton. $253. Waited two weeks, then three, now almost four. Never even got a tracking number. Contacted several times, finally had to report to my credit card company. Stay away!

The right bottle, and delivered with updates on progress

Exceptional packaging, all arrived in perfect condition.

When my package arrived. I removed it from the plastic and the upper part of the bullet had a quarter inch crack in it. The contents did not leak so I was good with that other than that I'm good. Thank you

Got everything on time and everything was protected with bubble wrap.

I would give it 0 stars. I placed an order of Blantons and canceled it hours later after finding a bigger bottle at a lower price. The still shouted the order and refused to cancel it. Requested a prepaid label and was told to call when I received the order. Called when I received the item twice and never got the return label. They keep you on hold forever. Worst company!

I ordered a bottle of $249 champagne on Dec. 20th and I had to email them to get them to ship it. It was shipped on Jan. 2nd. The gift is still in California and hasn’t moved. So much for a New Year’s even gift.