The receptionist directed me to the waiting area. No customers were waiting but the two member of staff did not acknowledge me and continued their private conversation for another five minutes. The f... Se mere
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Se, hvad kunderne siger
This was my first time visiting this opticians. I haven't had an eye-test in years, but felt that my eyesight was starting to get worse. The optician and the other staff were all really helpful, espec... Se mere
My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Se mere
Virksomheden har svaret
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Boots Opticians
Skrevet af virksomheden
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktoplysninger
4,4
Fremragende
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Excellent Experience
The optician Ray was thourough and very knowledgable
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Ray provided such a thorough and knowledgeable eye examination during your visit. It’s wonderful to know that his expertise and attention to detail made such a positive impression. We truly appreciate your kind words.
Fantastic experience at Boots opticians…
Fantastic experience at Boots opticians after using online suppliers for some time. Both Rich who helped me pick frames and explained how the process worked to Loic who made sure my glasses were perfect. I would highly recommend Boots for the product ranges and especially the staff who were exceptional, Thank you
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Rich and Loic provided such exceptional service, from helping you choose the right frames and explaining the process clearly to ensuring your glasses were fitted perfectly. It’s wonderful to know that your experience highlighted the benefits of our product range and the expertise of our team. We truly appreciate your recommendation and kind words.
Kirsty at the Lincoln High Street Opticiansstore…
Kirsty at the Lincoln High Street Opticians store was excellent. She was extremely knowledgeable and efficient.
1. august 2026
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Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Kirsty at our Lincoln High Street store provided such excellent service. It’s wonderful to know that her knowledge and efficiency made such a positive impression during your visit. We truly appreciate your kind words.
Boots were very helpful at all times…
Boots were very helpful at all times during my appointment .
The Optician and all the staff in the shop area were excellent.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the optician and all of the staff in the store provided such excellent service during your visit. We truly appreciate your kind words.
Wigmore Street branch
This review is for the Wigmore Street branch in London.
A fantastic experience when I needed an emergency eye check 2 days ago. Rupa, Rahul and even the door security man made my day! Excellent service and care.
Thank you all!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Rupa, Rahul, and the rest of the team at our Wigmore Street store provided such excellent care during your emergency eye appointment. It’s wonderful to know that everyone, including the security colleague, helped make your visit such a positive experience. We truly appreciate your kind words.
The service from start to finish was…
The service from start to finish was 5*.
Purchased new glasses. Due to a medical issue I had to change them. Nothing was too much trouble for the team.
Patient
Kind
Knowledgeable
Other businesses could learn from this team. Amazing customer service
This review is for the team @ Crescent Link Derry
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Crescent Link Derry store provided such exceptional service throughout your experience. It’s wonderful to know that they were patient, kind, and knowledgeable, and that nothing was too much trouble when you needed to change your glasses due to a medical issue. We truly appreciate your kind words and recommendation for the whole team.
Good Professional and Pleasant Service
Pleasant welcome and although busy I was taken on time for my appointment.
I was also happy to be able to book with the same optician I've had for several years who knows my eyes.
Good to see that Boots keeps updating equipment to give the best checks on your eyes.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received a pleasant welcome and were seen on time despite the store being busy. It’s wonderful to know that you were able to see the same optician who has cared for you over several years, and that you value the continuity of that relationship. We’re also pleased that you appreciate the investment in updated technology to help provide the most comprehensive eye care possible. We truly appreciate your kind words.
Rude and unprofessional
I wish I could leave a ‘less than zero’ rating because that’s all you deserve. I wrote to you asking for advice on blue light filter glasses as I have WMD. You didn’t even have the courtesy to reply. Disgraceful, rude and extremely unprofessional. Avoid these cowboys if you can.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that you did not receive a response after contacting us for advice and felt your enquiry was not acknowledged. We understand how frustrating and disappointing this must have been, especially when seeking guidance regarding your eye health concerns. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Boots Orpington
I received prompt attention immediately I walked in.
My issue ( a snapped screw ) was immediately recognised and worked on.
It proved to be a difficult task and took 2 people to entually fix my glasses and insert one of my lenses back into place. They showed the utmost patience and diligence.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team responded so quickly when you arrived and worked so patiently and diligently to repair your glasses. It’s wonderful to know that, despite the repair proving challenging, they persevered and were able to get your glasses and lens fixed for you. We truly appreciate your kind words.
Unhappy with service from Boots…
Unhappy with service from Boots opticians in Ruislip
Had an appointment to collect glass.
I arrived in good time to collect my glasses from Ruislip Branch.
Was told to take a seat waiting for approximately 10mins
Another customer came in to the shop so I approached
The reception area, the assistant said who was next I said I was she said take seat over there rather abruptly no smile and I get your glasses.
I sat down was checking the time because off car parking ticket had about 12 minutes left before renewal the ticket.
I thought assistant gone to get the glasses, no she had not.
She took the customer that came in after me and served
Them.
Check the time coming up to 5mins left before going out to put another ticket on the car.
She then came over to me didn’t say anything so I said to her you served the customer that came in ten minutes after me, and I already had an appointment.
She didn’t really apologise she said try the glasses on
Didn’t really have much time to see if they were comfortable. The carpark ticket expired
So I had to leave the shop she didn’t not engaged with
Never said thank or good bye just started talking to the other lady in the shop.
Will not be returning to Ruislip boots opticians.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delay in collecting your glasses, the way your concerns were handled when another customer was served ahead of you despite your appointment, and that you felt the service lacked courtesy and communication throughout your visit. We understand how frustrating this must have been, especially when you were concerned about your parking time and felt rushed when collecting your glasses. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
i went to boots in wgc today as i had…
i went to boots in wgc today as i had lost a nose pad on my sunglasses.i was greeted by a lovely lady who replaced both for me.this really is a fantastic opticans.very friendly and helpful.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Welwyn Garden City store were so friendly and helpful, and that your sunglasses were repaired so quickly. It’s wonderful to know that the colleague who assisted you took the time to replace both nose pads and made such a positive impression. We truly appreciate your kind words.
Super staff
Super staff. Alberto took time to explain everything and has a fantastic attitude.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alberto took the time to explain everything clearly and provided such excellent service during your visit. It’s wonderful to know that his positive attitude made such a great impression. We truly appreciate your kind words.
I had my frames fitted for prescription…
I had my frames fitted for prescription lenses and the optician, Anca, in Taunton branch was excellent. She was professional, very helpful and answered all my questions plus she was very friendly. Thank you!
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anca at our Taunton store provided such professional, friendly, and helpful service while fitting your frames for prescription lenses. It’s wonderful to know that she took the time to answer all your questions and made the experience a positive one. We truly appreciate your kind words.
Disorganised
Hi, Unfortunately it wasn’t great. In Boots opticians Shrewsbury Pride Hill
1 hour 32 mins for an eye test?
Suffered severe delays due to running late, then on my appointment field of vision test wasn’t done before going in to read the wall and discuss the imaging on the eye,
Optometrist obviously wanted this done, Resulting in waiting around with others wanting their test to start.
Dept manager bordering on rude upon arrival, Softened slightly with the delays, but far from a pleasant experience?
Asked her why not do field of vision tests before going through to optometrist?
Thereby resulting in various delays for myself and others?
No problem with optometrist, He was polite and couldn’t be blamed for the delays going in the waiting area, Tempted to book elsewhere next year,
Never had such chaos in a boots optician before,
I clearly wasn’t the only one suffering a delay
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the delays throughout your appointment, the impact this had on your waiting time, and the lack of communication regarding the reasons for the delays. We appreciate your comments regarding the organisation of the testing process and are pleased to hear that the optometrist was polite during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Polite friendly informative staff
Polite friendly informative staff. Thorough test and assessment.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received polite, friendly, and informative service throughout your visit. It’s wonderful to know that your eye test and assessment were thorough and that the team took the time to explain everything clearly. We truly appreciate your kind words.
Great service!
It was my first eye test at Boots. I found it a great experience. The staff were welcoming, friendly and very knowledgeable. They took time to understand my needs, answer my questions and provide good advice.
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that your first eye test at Boots was such a positive experience. It’s wonderful to know that the team were welcoming, friendly, and knowledgeable, taking the time to understand your needs, answer your questions, and provide helpful advice throughout. We truly appreciate your kind words.
Very happy with my new glasses
Very happy with my new glasses, and a big thank you to both Rachel and Tanith at Boots Coney street York for my eye test and the fitting of my new glasses.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you’re so happy with your new glasses and that Rachel and Tanith at our Coney Street York store provided such excellent care during your eye test and fitting appointment. We truly appreciate your kind words.
Done my eye test in eastham boots
Done my eye test in eastham boots. Very excellent service.I received my glasses today n very happy. No problem at all.Before me n my family go specsaver in eastham. Now we all move to Boots because of their rubbish service.They only know how to take money from u.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received excellent service at our Eastham store and that you’re so happy with your new glasses. It’s wonderful to know that the team made such a positive impression with their care and support. We truly appreciate your loyalty and kind words.
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were seen promptly and received such helpful and thorough care during your visit. We truly appreciate your kind words.
Broken glasses..holiday tomorrow no…
Broken glasses..holiday tomorrow no problem for Boots and Deanna absolutely brilliant service from Deanna
Frames picked lens fitted and her best wishes for a great holiday.. Thank you for saving the day ..
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Boots Opticians
Thank you for your feedback. We’re delighted to hear that Deanna provided such brilliant service when you needed urgent help before your holiday. It’s wonderful to know she quickly helped you choose replacement frames, fitted your lenses, and got everything sorted in time for your trip. We truly appreciate your kind words and wish you a fantastic holiday.
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