Boots Opticians Anmeldelser 

I want to commend the staff who undertook my recent eye test and procurement of new spectacles, at the Newport Isle of Wight branch of Boots Opticians.
In particular the careful and professional attention to detail and charming customer interaction from Min, the optical assistant, was outstanding. Thank you very much.

The very helpful and good advice given

This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' system which is sodding hopeless: speak as CLEARLY as you can and you STILL get put through to a wrong, irrelevant department! Since 4.35 I have spoken to three different staff members, none of of whom was of any help. They keep putting me through to yet another menu of options, none of which are relevant. This is a farce. IT is supposed to make things simpler, but it is not.

Eye test and optometrist were very good. After sales of resulting glasses were subject to overcharge

Just great caring people.
Special thanks to you all.
Thanks for the follow up Chloe.

Super friendly staff, no upselling attempts, and quick, professional service.

The optician and the whole team were great. They were all very professional and helpful. I learnt a lot at my optician appointment. The best I have attended.

The lady at the boots opticians was super friendly and helpful. Really lovely customer service and will be going to this boots opticians in future
Stamford brand

I had purchased a pair of sunglasses a few weeks ago from the Penzance store and I didn’t have the receipt anymore and one of the screws fell out and I lost the screw and I just thought I’ll just go back in there anyway and the lady very kindly fixed my glasses, no fuss no questions thank you very much

Great service as usual but today was even better. My 8 yr old daughter needed bifocals and requires measurements etc. We were assisted by the manager Nic and Hope. Both were very friendly and patient and luckily we got the best deal with could. I really appreciated this as with the cost of living rising we all need the extra help. Extremely happy!!

Boots opticians Tiverton were excellent from beginning to end. A thorough eye test I trust. Lovely help in choosing the correct specs and a great fitting at pick up. I would definitely recommend

Boots optician provided me with an urgent appointment as I was experiencing eye problems. The optician gave me a thorough examination and then wrote a referral to my GP as the optician could not identify the reason for my symptoms. The whole experience was very professional.

great experience & team
diolch yn fawr iawn

Easy to book an appointment. The shop is very clean and modern with air conditioning and comfortable seats plenty of space and lots of frames to choose from. The machines are very modern and easy to use with the staff support. The photographs of the eye and scans are very good and add to the diagnostic experience. Staff are very knowledgeable, professional and approachable.

Excellent staff from reception to testing to post test administration: approachable, friendly, communative, professional.

I purchased glasses to which right side arm came away while i was actually 30 miles away from home. I had to quickly find a shop to buy some glue to repair them to enable me to drive home. Same thing happened again to which whole from fell to the floor causing damage to lenses. I returned them to Bedford Harper Centre Store to be told by the store Manager there was not a manufacturing fault present and therefore i would have to pay for a replacement. What an absolute disgrace. I will recommend to everyone i know to never use Bedford Boots opticians in the future.

David Wilkes
10/12/74

Popped in today to Boots in the High Street, Exeter as one of the nose pads had broken off my glasses. Very nice lady (sorry, i didn't get your name), took them from me and advised it'll be approx 15mins. I went in to another shop then went back. My repaired glasses were there waiting for me. They had been repaied, checked over and cleaned and as i had purchased them from Boots, there was no charge.
Excellent customer service, above what i expected.
Keep it up, you doing a great job.

I decided to try Boots Opticians instead of my usual optician because I felt my previous opticians had become increasingly sales-driven. I understand they're a business, but I believe patient-centred care should always come first.

The eye examination itself was very good. The optician explained everything clearly and professionally, and I was happy with the care I received during the appointment.

However, there were a few things that have put me off returning.

**1. Eye drop recommendations**

I was recommended Hycosan eye drops, but I wasn't asked whether I was allergic to the main ingredient, sodium hyaluronate (which I am) and no alternative brands were suggested. At £11.99, Hycosan may not be affordable for everyone. Many patients end up asking their GP to prescribe them, only to find that this brand isn't available on prescription. It would have been more helpful to offer a range of options at different price points or simply suggest looking at a local pharmacy or supermarket for more affordable alternatives, such as hypromellose eye drops, which can cost around £1.99. I declined to buy these drops in the end.

**2. Sales experience**

Although the member of staff helping me choose glasses was friendly and helpful, the overall experience felt very sales-driven. I was overwhelmed by the number of choices and felt quite vulnerable trying on frames because I couldn't see properly without my glasses. I would recommend taking a friend or family member with you for a second opinion, as it can help make the process feel less pressured.

The final price for two pairs of glasses (including sunglasses) came as a real shock. The additional charges were confusing and weren't explained clearly. I felt as though I was being talked at the rather than having a discussion, and I ended up feeling like a deer in the headlights. I also wasn't asked whether I had a Boots Advantage Card or offered alternative payment options, such as Klarna.

Looking back, I wish I'd taken some time to think about the purchase before committing. Instead, I went home feeling embarrassed by how much I'd spent on my glasses and regretting going to Boots. I will rethink where I go next time.

Overall, the clinical care was good, but the retail side of the experience left me feeling pressured and disappointed. A more patient-focused approach, clearer explanations of costs, and less emphasis on selling would have made for a much better experience.

Really good experience for an eye test thanks to Marian!!

I was very happy with the customer service I received. An assistant, Kai, came directly to me when he saw I was looking for a new pair of glasses, he understood my need of finding a pair that would fit my face shape and he went through all the glasses that were in smaller shape. Very happy with my purchase, will be coming back soon for another pair!