Boots Opticians Anmeldelser 

Finally I made it to Boots for my eye test, I went to our local store in Chichester (north street). I was a bit early but a young lad greeted me and before I could sit down I was ushered into a small room to have my eyes tested. The lad was very pleasant and very friendly, it’s not a difficult process and we got through it fairly quickly. He offered me the extra eye photo which he had noticed I had on my last appointment. Once I was finished I went back to the waiting area and was met by Charlotte Smith, who took me to another room and explained that she was going to check my eyes. Charlotte talked me through each test and explained what she was doing. It was during the physical eye examination that she spotted an issue in my right eye. She explained that she needed to take another photo of the eye to confirm what she had spotted. During this whole process she was very calm and caring and at no time did I feel uncomfortable with what was being explained to. Charlotte is a credit to her occupation and to Boots and demonstrates a high level of confidence in the process and was able to convey to me what the next steps would be. I am very grateful for her attention to detail and professionalism. Thank you Charlotte.

In Hull - St Stephen- Elly did a great job and I am really happy about it. She is a great asset to the company.

I had an eye exam in Spalding. It was a highly professional experience with a great customer-focused approach. The service was excellent from start to finish.

Excellent customer service. Complex lenses prescription are perfect.
The optician and dispensing option were very pleasant and helpful.
Delighted with my new spectacles.

Very pleasant staff it all went smoothly pleased with the price I paid.

I recently popped into the Gloucester branch to see if I could get my glasses repaired Sam sorted them out perfectly even though I’d had them a while 👍a big Thankyou

I gave that score because the frames only cost £50 but the overall cost of the glasses was £272. Disgusting how you expect people to afford them. Especially every year.

I started using Boots Opticians when it was still Dolland & Aitchison, back in the 1990s. I was always very happy with the level of care, professionalism and awareness of serious eye conditions at each visit.
I had my last annual check-up at my local Boots optician last September. I needed a new pair of prescription glasses, so I chose new frames with ultra-thin lenses. Nobody bothered to phone me to let me know they had arrived in store, and it took four separate visits to get them to fit me properly and comfortably!
Last month, my husband and I each had an appointment for a routine check-up. On arriving we were told that their Optical Coherence Tomography machine wasn’t working.
My husband has wet macular degeneration and the optician said she wouldn’t even check his vision. She said she’ll do that when his treatment ends! I would have thought she knew that treatment for wet age-related macular degeneration rarely ends as it is about on-going management!!
Foolishly, I persevered and went back today only to discover that the Optical Coherence Tomography machine still wasn’t working. The optician didn’t want to check my eyes without having a scan performed first.
I wish Boots Opticians had had the common courtesy of letting me know the necessary equipment still wasn’t functioning before I wasted several hours of my day getting to and from my non-appointment.
I am now actively looking for a new optician.

Best experience at an optician.
All members of staff work as a team to deliver the best service and advice for their customers.

As a diabetic pensioner, I have a retinol eye examination with photo carried out each year, now last week I attended Boots for my regular eye examination of which after the examination it was suggested that I pay £25 to
check if I am developing Cataracts to my eyes, after telling them that this is checked at the hospital during retinol eye test, I was told that this is a completely different test, so I went ahead and paid the £25.00.
I have just learned today that this is EXCACTLY the same test as I've just had, therefore i require my money back and going to report them to their Governing Body. !!!

Took my mum today to Boots opticians in Scunthorpe High Street to collect her new glasses, we were served by Sarah
Very pleasant and helpful, it made the whole process enjoyable
THANKYOU VERY MUCH
Mrs Green 👍😀

Great service at the Scunthorpe store thanks to Charley and Jasmine

I was treated with respect

Thorough and extremely friendly. Always welcoming, professional and ensure everything is done properly.

The optometrist was very thorough. I had not been told beforehand that the contact lenses check would cost £50 (I only wear my lenses once or twice a month), but otherwise the experience was good.

I contacted Boots Opticians Milton Keynes in advance specifically to check they could supply prescription sports sunglasses (those that have a clip insert), before making a special journey. I was assured they could, so I left work early, travelled, and paid for parking, only to be told on arrival that they didn't offer what I'd been promised.

The Boots Optician store manager investigated, reviewed CCTV and acknowledged the service failure. However, what is even more disappointing is that I have since discovered from the Manager that Boots do supply sports frames that I required, including Bollé, with prescription inserts.
Although Boots later said they couldn't provide lenses for my prescription, my regular independent optician produced the lenses without any difficulty. I therefore bought the Bollé frames directly instead.

Despite the inconvenience, incorrect advice and wasted journey, no goodwill gesture was offered. An apology is appreciated, but good customer service should also involve putting things right.

Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues I had with my eyes. She is very much an asset to the team at the Newark branch and I look forward to having future eye tests with her.

My annual trip to Boots Opticians in New Milton for an eye test went without a hitch; the prescreening from Cassidy, examination by Alice and sales support by Lucy was smooth and efficient.
I look forward to picking up my new glasses in the near future

All of the staff at the Boots Leek Opticians give the customer/patient sufficient time as help required. they know what Customer Service means and they endeavour to provide it

Thorough eye examination and everything clearly explained.
The friendly professional staff made me feel very confident in dealing with the changes to my prescription.