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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
An online grocery store where you can find all your favourite authentic products!
Kontaktoplysninger
London, Storbritannien
- +447853910492
- Help@bonvila.com
- bonvila.com
4,5
Fremragende
537 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very pleased with our purchase
Very pleased with our purchase. We ran into a slight problem with our delivery but the staff was extremely helpful to get it sorted. Good quality products. Will definitely buy again.
28. august 2023
Good quality of products
Good quality of products, good delivery service and excellent customer service
29. november 2023
Trustworthy seller
Trustworthy seller, great products, meticulous packaging and the most important of all responsive vendor.
8. november 2023
On time fresh products as usual
12. november 2023
Many good brand/popular products on the…
Many good brand/popular products on the website are sold out, so I had to choose other brands/products instead, which I’m not very happy with.
11. oktober 2023
Besvarelse fra Bonvila
Hello thank you for your feedback, we have moved to new premises since this comment. Although we can not guarantee all the products will always be available we can tell you that it is a lot better. We will keep pushing for better services.
What I bought was on their website but…
What I bought was on their website but after a day they emailed and cancelled my order.
11. oktober 2023
Besvarelse fra Bonvila
Hello, Pereja Cologne Lemon is a very popular Item and I also wish it was not out of stock but I can not find it anywhere in the UK at the moment which is the reason why I refunded your order. Have a nice day
DHL ruined my order by delivering it…
DHL ruined my order by delivering it late. Bonvila promised for a redelivery. Nothing happened for weeks? No replies to my update requests. Absolute shambles. Will prefer ordering from Robinfoods next time. Don’t make promises if you can’t keep up with them.
25. september 2023
Besvarelse fra Bonvila
As explained We take full responsibility for this situation and are actively working to improve our processes to prevent similar issues in the future. I understand your frustration and we value your feedback.
The box arrived the day later then what…
The box arrived the day later than what originally promised informed.
There was a fresh hand made food inside (gozleme) and unfortunately that caused stomach upset.
Not sure this was due to late delivery issue or food freshness but did not have a happy ending.
11. oktober 2023
Besvarelse fra Bonvila
I deeply regret that the delivery was delayed.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. We're taking immediate steps to address this issue, both in terms of delivery timeliness and food quality.
Homemade Gozleme is one of our best selling items and usually get great feedback. I hope you will be able to experience it properly next time.
Not a satisfactory experience
Sent by dhl instead of door to door in person delivery (to the centre of London). Because of that the vegetables were not arrived freshly. Yufka- fresh pastries were also not fresh enough. Not a satisfactory experience.
3. oktober 2023
Besvarelse fra Bonvila
Hello, thank you for your feedback. We have been having issues with our own drivers for the past couple of months and have used DPD and DHL for out of London deliveries for the past 5 years.
If you are dissatisfied with the quality of the products I am sure our customer service can help. Our aim is to send the freshest products all over the UK and thanks to you and your feedbacks we will get there.
I hope you have a nice day
Bonvila team
I bought couple things for handmade…
I bought couple things for handmade they were NOT fresh at all’ Sarma was very savoury couldn’t even eat . Gozleme cheese one terrible potato average very disappointed
1. oktober 2023
Besvarelse fra Bonvila
We're truly sorry for the disappointing experience with the handmade items. Your feedback is important to us, and we'll take immediate steps to address the freshness and taste issues. Please reach out to our customer service team, and we'll make it right. Thank you for bringing this to our attention.
Besvarelse fra Bonvila
Thank you for your feedback! We're glad to hear that you found our product tasty. If there's anything specific you'd like to share about how we can improve, please feel free to let us know. We're always striving to enhance our offerings. We appreciate your support!
Excellent customer service
I sent some items as a gift and I can’t thank Kamil enough. He was kind, efficient and incredibly sympathetic. I’ll definitely be ordering from you again. Thank you so much.
22. august 2023
Fresh Yufka
I use Bonvila quite often as they make and sell fresh Yufka and gets delivered to your door which is great
21. august 2023
Used to be great but now very poor
Very poor stock control - several products not delivered as out of stock - despite what the website said. Tin of white cheese was badly damaged in transit and a 150g pack of a different feta was sent instead of the 400g pack which I ordered and paid for. Still awaiting a response from customer service. Very sadly this company have lost the plot. Will shop elsewhere in future.
23. august 2023
Good quality and fresh products
Good quality and fresh products. Some authentic products are pricey (such as sarma) but have a good taste.
23. august 2023
Perfect service
13. august 2023
I ordered a kettle
I ordered a kettle, it was not available. The money was immediately returned.
24. juli 2023
The products got very expensive since…
The products got very expensive since last year. For example, I noticed around 70% increase in white cheese. More over, Seems like there are less pastry options available. We ordered Gozleme last time and the quality was mediocre.
19. juli 2023
Turkish breakfast
Turkish breakfast - delicious food, great choice, well packaged and delivered very quickly.
18. juli 2023
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