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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
An online grocery store where you can find all your favourite authentic products!
Kontaktoplysninger
London, Storbritannien
- +447853910492
- Help@bonvila.com
- bonvila.com
4,5
Fremragende
537 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Bonvila
Dear Kenan ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Besvarelse fra Bonvila
Dear Pauline;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Besvarelse fra Bonvila
Dear Çağrı;
Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.
Best regards
Issues with Frozen Items Delivery
Our delivery was handed over to DHL, which received the package a day before the arranged delivery date. Unfortunately, the frozen items we requested arrived packaged with ice but were not in a frozen condition. As a result, we had to consume all of them within the same week.
26. juli 2024
Besvarelse fra Bonvila
Dear Ayse Hanim,
First of all we always appreciate feedback. As it is clearly stated in the product description we store goods as frozen but deliver chilled and advise to consume within 24 hours according to food Standards Agency regulations. All our customers have different needs so we need to have a standard delivery method and if not specified with a comment, a standard shipment is made. We use gel packs and fridge bags that guarantee the products being chilled for up to 72 hours. Our regular delivery times are less than 24 hours to keep products as fresh as possible. We hope you were able to enjoy the order and wish you a great week.
They care about they clients
They care about they clients , well appreciate
11. juli 2024
Uopfordret anmeldelse
Besvarelse fra Bonvila
Dear Şemsi;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Besvarelse fra Bonvila
Dear Ümit,
Thank you so much for your wonderful review! It seems there might have been a little mix-up when selecting the rating stars. To adjust it, you can simply delete your review, then rewrite and rate it again.
Warm regards,
Great online grocery service and love…
Great online grocery service and love the products
29. maj 2024
Besvarelse fra Bonvila
Dear Dilek;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Fast delivery, good quality
29. maj 2024
Besvarelse fra Bonvila
Dear Derya;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Besvarelse fra Bonvila
Dear Paul;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Always on time
Always on time, great variety& taste. Thank you for the discounts, With the recent discounts it’s much more reasonable.
26. marts 2024
Besvarelse fra Bonvila
Dear Hatice;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
I really love finding my favourite…
I really love finding my favourite products at Bonvila. I cannot find those things anywhere else around me.
Additionally, I am happy with their customer experience approach.
I highly recommend Bonvila if you would like to buy good local and oriental products.
2. april 2024
Besvarelse fra Bonvila
Dear Sinem;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
the products are very fresh and the…
the products are very fresh and the delivery is always on time
23. februar 2024
Besvarelse fra Bonvila
Dear Nuran;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Appreciated the quality of food and…
Appreciated the quality of food and service as usual. Also thank you for the discount code.
3. marts 2024
Perfect products
31. januar 2024
Great products great service 👌🏻 always…
Great products great service 👌🏻 always delivered on time.
28. januar 2024
efficiency.
26. januar 2024
Bonvila is the online grocery shop that…
Bonvila is the online grocery shop that has the best customer service ever! They always provide fresh, delicious food with a very quick shipment. Discounts and offers are worth to be aware of! I have been a regular customer for 5 years now. Highly recommended!!!
9. januar 2024
I appreciate it if you let me know the…
I appreciate it if you let me know the delivery windows like Monday the 15th hours bt 12:00-15:00 or 15:00-18:00 etc. Thank you
1. januar 2024
Besvarelse fra Bonvila
Dear Gülşen,
Thank you very much for your feedback. We really appreciate it.
For all our customers, order delivery details, including the date and time, are sent to the email address provided—either directly by DHL if it’s a DHL shipment, or from us if it’s a London delivery. If no email address is provided, we send the details via SMS to the mobile number on file. Sometimes, our emails may end up in your spam folder, or, if customers have opted to block emails from external sources, our updates may not reach you. However, under normal circumstances, our customers are always kept informed.
Warm regards,
Problem with the packaging!
Plastic bags that were used to put filo pastries in weren’t sealed very well. There were openings at the seal which caused the filo pastry to dry out close to the openings.
The outer box was soaked in water. As if they left the boxes out under pouring rain. That kind of damage can’t be during delivery. That is to blame the courier, DHL.
3. januar 2024
Besvarelse fra Bonvila
Hello the packaging of the Yufka is all on us, I will investigate this as it should be sealed properly. Please get in touch by Whatsapp or email so we can rectify this. Also DHL are never supposed to leave anything outside unless the customer authorises it, again please get in touch if you want so we can sort this out.
Great customer service !
27. november 2023
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