Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Se mere
I had never used an online food delivery service before, so I was initially apprehensive. After seeing Bonvila recommended in a recent recipe book purchase, I decided to give them a try. The custo... Se mere
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
An online grocery store where you can find all your favourite authentic products!
Kontaktoplysninger
London, Storbritannien
- +447853910492
- Help@bonvila.com
- bonvila.com
4,5
Fremragende
537 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fabulous tastes and service on time
30. september 2026
Bonvila is great
Bonvila is great - they always have the ingredients I am looking for, competitively priced and their delivery is ultra fast.
24. september 2026
Terrible customer service
Terrible customer service. Stay away.
I will need to report them to Trading Standards and Food Standards Agency.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Bonvila
Dear Mr. Halil,
First of all, we would like to state that we evaluate all feedback submitted to us with great care. We sincerely thank you for your comments; every piece of feedback guides us and provides valuable information that helps us deliver higher-quality service.
We have completed our review of the matter. Above all, we sincerely apologize for the issue you experienced with DHL. The review process was prolonged because the WhatsApp correspondence regarding your complaint had been deleted due to the "disappearing messages" feature being active, and retrieving these messages was necessary for a proper analysis.
Additionally, a need for further verification arose because you did not wish to inspect the *kaşar* cheese and *pastırma* contained in the refrigerated package. Furthermore, although DHL's systems did not indicate a delivery delay exceeding 48 hours, additional verification was required because the times and dates you provided did not align with the DHL timestamps in our records. It also appears that the verification process initiated with DHL as part of the review has not yet been completed. Since the shipment details you shared did not include a DHL tracking number and we could not confirm that the shipment belonged to you, we have requested written confirmation of this information from DHL. You may obtain further details regarding this matter from our customer service department.
Warm Regards.
5 Stars – Exceptional First Experience
I had never used an online food delivery service before, so I was initially apprehensive. After seeing Bonvila recommended in a recent recipe book purchase, I decided to give them a try. The customer service, product quality, packaging, and delivery speed were all outstanding. I'm looking forward to trying out several of the recipes soon. I truly appreciate the team's hard work and look forward to placing future orders.
Thank you 😊
26. august 2026
Excellent customer service
I put an order with Bonvila earlier this week. Unfortunately there was an issue with the courier that caused the delivery to be delayed. I was going to be away the next scheduled delivery day and as I had ordered dairy products and the weather is hot, I emailed them to voice my concerns around the products going bad.
They were quick to respond and in a friendly and professional manner on email and WhatsApp. Once the delivery was made and it became apparent that the products could be risky to consume, they quickly arranged a replacement.
The staff who messaged me on WhatsApp kept me updated through out and was always courteous and made the whole process was stress-free.
Thank you Bonvila for the amazing customer service you provided. And the products are great too.
16. juli 2026
Uopfordret anmeldelse
I have sent a complaint 2 emails to…
I have sent a complaint 2 emails to the help Bonvilla email address complaining that the order I received on Friday was not the order I placed. I ordered 6 boxes of 6 soaps a total if 36 blocks . I received 24 sing hole boxes blocks which us 12 blocks short . I have ordered this product previously and been happy but this order is incomplete and I want this complaint to be addressed asap
1. juli 2026
Besvarelse fra Bonvila
Dear Jacqueline,
Thank you for contacting us. We would like you to know that we evaluate all feedback with great care.
We have reviewed the order details in our system, the processing stages of the order, and our correspondence. The review has established the following:
It appears you placed an order for "Dalan Antique Pure Olive Oil and Lavender Soap - 1 unit" (a 4-pack). Please note that the product is not a 6-pack as you assumed; the item added to your cart is a 4-pack consisting of four bars (150g each, totaling 600g).
Furthermore:
Our records indicate that an attempt was made to contact you regarding your order on Thursday, July 2, 2026, but we were unable to reach you by phone. It is also recorded that you sent an email on July 3, 2026, at 19:14; the necessary checks were performed, and a reply was sent to you at 21:34. The records confirm that the purchased product is a pack containing four bars (150g each, totaling 600g) and that a total of 24 bars of the same soap (six 4-packs) were shipped to fulfill the order.
Since you had approved the shipment of equivalent products when placing your order and we were unable to reach you to discuss the order details, the products were shipped as individual bars. Otherwise, the order would have been cancelled.
When the order details are evaluated alongside the weight and quantity information recorded in the system, it is evident that there are no shortages or discrepancies regarding the shipment. We strongly urge you to double-check your order and invoice regarding this matter.
Warm Regards.
basta urun kalitesi olmakla beraber…
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki kere müşteri hizmetleriyle gorustum cok duyarli ve yardimsever bir ekip . sizleri tebrik ediyorum ❤️👏🏼
23. juni 2026
Uopfordret anmeldelse
Inanilmaz lezzetli ev yapimi sucuk
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygun geldi bilemedim 😇✨… 7 yildir bircok urunu sizden zaten aliyoruz, gurbet enterasan , cocuklugumuzu hatirlatan urunleri bulabilmek cok keyifli , bugun zaman ayirip tesekkur etmek istedim🙏🙏
6. juni 2026
Exemplary Customer Service
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff.
Happy to shop at Bonvila since the beginning of their business.
27. maj 2026
Best Yufka in London
“Bonvila Premium Yufka" is by far the best in London. I highly recommend it!
29. april 2026
Products and service always good and…
Products and service always good and fast delivery.
29. april 2026
The delivery is great
The delivery is great, they take care of the jars and the products which might leak carefully. I is 4 star just because, I think the prices are higher than the other online markets.
27. februar 2026
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