B&M Stores Anmeldelser 

Due to a car breakdiwn I was unable to return two small items value less than £20 on time.
Store staff lovely, customer srvices less so. Talked to me as if I was simple. Must admit I got a bit cross.
Refused to give me a refund or credit note I will never use them again. Will lose far more than £16.50 credit note I requested, and I will be very vocal about my experience.
I asked for it to be a formal complaint and all she did was email me her answer.!!!

GREAT CUSTOMER SATISFACTION EXPERIENCE AS I RETURNED THE PRODUCT BOUGHT FROM THE STORE AND IT WAS FAULTY.

13/08/26
Lovely customer service online thank you for helping :)

MARK THE SECURITY GUY WENT ABOVE AND BEYOND TO HELP ME WITH MY EMULSION AND COLORS . THANKYOU SO MUCH MARK ALL THE BEST BARB😊😊🙏🙏 YOUR A GREAT GUY DONT LET ANYONE TELL U ANYTHING LESS🙏

I bought a gazebo at b&m store with a credit card. Unfortunately, the gazebo was not as steady as I wanted. I returned it bf 28 days but I lost the receipt. The cashier said, call customer service , I did. They just asked me my name and traced the sale and refunded my money. I'm grateful. Excellent customer service.

B&M Telford St Inverness On waiting for the shop to open at 8 a delivery driver left two crates of bread and rolls at the locked entrance door as there were no staff about..when he left a seagull arrived and pecked all the loafs of bread then it managed to remove two loafs of bread and pecked at them getting some but not a lot of bread then it took rolls got in to them and carried on eating..the shop open and a member of staff took the two loafs put them back in the crate and lifted the crates inside when we went in we told the two members off staff what had happened she said oh I thought the driver knocked them off she removed the two loafs we told her she would need to check the rest..we walked away but we saw her put the two loafs back onto the crate never checked the others took them along and put them all on the shelf for sale.. I had a video of what happened and pictures so contacted customer service the outcome was we will look into it no feedback no concerns that they are selling products that a Seagull has been in I was very shocked won’t be shopping there again planning sending this to environmental health

Brilliant customer service.. Very friendly and dealt with the recovery of the missing receipt quickly. Thanks

Customer Service team was amazing, especially Isabelle who was able to help me with my issue, was lovely, polite and super helpful!

I purchased an item that was faulty but unfortunately did not have my receipt I was told to contact Customer services which I did and within 24 hrs received a receipt via email which I was able to take into the store and received a refund.
Great customer service from Sienna

Worst customer service I have ever received! Rude staff members rolling their eyes. The lady on the till opened a multi pack of wipes that I had brought to the till and tried to charge me the price of the box for each packet of wipes. Her colleague explained it was clearly a multipack to which the last rolled her eyes and tried to give me the box she had just ripped open. When I asked for a box that hadn’t been ripped apart she got angry, suspended my transaction without saying anything and started serving another customer while someone went to get another box.

Good store near me

Sue from head office replied to my email
Found my receipt and advised me on how to exchange my item
On entering my store in Hednesford the cashier called Andy
A very pleasant young man who sorted and helped with my problem and exchanged my damaged item for a new one
Well done all staff members great customer service from all

J'ai acheté 4 paires de store chez bm des occultants, des tamisants.. attention le système de fixation sans perçage est clairement de la crotte et ne tient pas du tout. J'ai tout jeté a la poubelle (100 euros de gâché) et je vais poser des tringles à rideau. Fuyez sur cet article.

Bought a lovely Begonia in a hanging basket about 2 months ago. It was recommended by a member of staff in the garden section. It has bloomed brilliantly now for the past month. Excellent product and price. Keep up the good work B & M.

My mum (85) bought a microwave that she realised was cream and not white in colour when she got home. After looking everywhere for the reciept we tried her card company ( I dont let her have online banking - she can’t be trusted lol ) and they would only send a statement in its due date which would clash with the 30 day returns policy. I emailed B &M to see if they could help and I had an email from Lisa at customer services the same day with the details needed to trace the payment - and a phone number. My mum actually made the call herself as I was at work and she spoke to Lisa - Lisa was brilliant with my mum and found the info needed for mum to return the microwave without a physical receipt or screen shot of the bank transaction. No mean feat as mum is not very savvy with card numbers bank numbers etc. All returned without any issues. Thank you Lisa and thank you to the store staff who carried it to and from the car for her with no problem- not always the case with some stores. I cant thank them enough for relieving me from trying to sort this out and return it. High praise to all the staff involved. Thank you.

Two super helpful members of staff - Sean unpacked and loaded paving slabs onto my trolley and Carol on the checkout spotted a lady had a crutch identical to one in lost property and it turned out she'd lost it a week ago. Both went above beyond their pay grade.

Very good customer service once I got through to the general number, they found my transaction as I had no receipt. This allowed me to return a faulty item. The lady on the phone was very helpful, as was the lady at the Burgess Hill customer service till. All in all a good experience.

I brought some balloons for my son’s birthday and 8 out of 10 burst within a few hours of blowing them up. Customer service on the issue once I could she burst balloons was great.

I emailed to request a copy of my receipt I gave them all the info they needed and within a few hours I had what I asked for.

Excellent customer service

Claire was a great help, got me evidence of my purchase with no trouble, going out of her way to do so..