B&M Stores Anmeldelser 

Wanted to trace a particular mug as I was having trouble finding it. I rang customer service who emailed me back very quickly that they had managed to find it and gave me the store details. I duly went and bought the quantity I wanted. Perfect!!!

I went to B & M in Watford to get some carpet cleaning solution and didn't know where to look . A lovely worker there called Jo offered to help me. She was kind, caring and managed to find exactly what I wanted. I couldn't have been more pleased. She saved me a lot of time.

On 3 August, at the B&M store on Tritton Road in Lincoln, we were refused service when attempting to purchase two bottles of beer.

My son, who is 34 years old, and his partner, who is 42, were visiting me in Lincoln to celebrate my son’s birthday. We spent the first part of the day walking around Lincoln and enjoying the city. During our visit to B&M, we found a type of beer that was unfamiliar to us and decided to buy it to try.

When my son took the beer to the till, the cashier asked him to provide proof of ID. As my son had travelled to the UK from another country, we had left all of his travel documents safely at home. I therefore offered to purchase the beer myself.

To my surprise and disappointment, I was also refused the sale. I was told that I could not purchase alcohol because it was believed that I was buying it for a younger person.

I fully understand and respect the rules regarding the sale of alcohol and the responsibility of staff to check identification where appropriate. However, I find this situation extremely upsetting and difficult to understand. My son is 34 years old and his partner is 42, and neither of them could reasonably be considered to be under 18. It was particularly disappointing to be treated in this way when we were simply trying to purchase two bottles of beer during a family birthday visit.

I was left with the strong impression that we were being treated differently because we were speaking a language other than English. I sincerely hope this was not the reason, but the way the situation was handled made us feel uncomfortable, embarrassed and, frankly, discriminated against.

I bought various items from their store that I had to return the following day due to incorrect sizes. I realised on my way to return I had forgotten my receipt. 5 min call to customer service and my receipt was emailed to me and I was able to make my return and get a refund. Amazing service.

Didn't have a great experience with their Spear and Jackson grass seed, bought £24 worth. Customer Services were unable to assist and advised waiting 30 days despite seeing poor germination at 14 days in with meticulous methodical preparation of the entire lawn and going at a new lawn seed rate for a pre-existing lawn. I showed receipts, an example patch of where the seed had completely failed to germinate and commenting on sub-par density. And was told by customer services they "couldn't assist any further".

I'm now running a patch fix job on my lawn to fill in the areas where the seed just didn't take. You'd think with it being such a high margin product (<£1.50/kg), a replacement box to help me fix up the issue wouldn't be a major issue and a reasonable gesture of goodwill for buying £24 worth of it.

Instead I was brushed off repeatedly. I didn't want a refund. Just a replacement box to help me fix things up. That's all I was asking for. Instead "we cannot help you further".

What can I say but great experience everytine I go to the Reddich branch. A young individual by the name of Morgan what a lovely cheerful and polite young girl. She is a one in a million character who always has a lovely smile and such an upliiting personality. A hige credit to your store.

Due to the team effort by all the staff after my mum had a nasty accident in store THE FORT CHEETHAM HILL MANCHESTER,I'm pleased to report Mum ( Jean) is home and recovering. In particular 3 outstanding staff members Kath ( manager) Amanda (deputy)and Walton ( customer service) They worked together as a seamless team administration of urgent first aid, redirected customers and phoning emergency services / paperwork.They looked after mum in the most efficient dignified manner and reassured her throughout.This level of customer service and care is gold standard we are all very grateful.

I spoke to a lovely lady Isabelle who was very polite and helpful. She sorted the issue out very quickly and feel she is a great member of the team .
Thank you again for all your help in this matter
Kind regards Sonia

I wanted to change my rug I’d bought, wrong colour, but had lost my receipt. So I rang customer services and without any problems they sent a copy of the receipt over. All great! Thank you so much.

Not a great approach by customer services, she said she would ring a store near me that showed a particular product in stock but then the call ends up with me talking to the store not her! and they didn't have the required amount anyway. No internal system to move stock around stores which i think is restrictive and not great CS

Had to return a dinner set that was broken. Didnt have the reciept but the lady in B&M western avenue was lovely. Redirected me to customer services and spoke to Lisa who was excellent, very professional and helpful. Refund complete and a happy customer

I was very frustrated and angry at having a car park excess time charge ,I had been in the Chelmsford store 1hr 45 .
I think 1.5 hrs in a store that size with the variety of goods on offer is ridiculous,it’s the first time we have shopped in that store and spend £162 and enjoyed the shop looking at different things ,we never got as far as upstairs .
I spoke to customer services and they were very helpful and did get it cancelled.
I can see the reason to stop commuters parking etc but it needs increasing from 1.5 hrs because we won’t be coming back until it is

Rude and agressive store female manager at B&M Banbury. Speaking very disrespectful to the customers. B&M higher managment and customer service doing totally nothing with that. They keep sending customer service email address, but never reply to the single email. So, if you want to be treat like sh.t, please go to B&M Banbury and that how they gonna treat you as no one cares..very poor, not worth even one star

B&M at Forestside Belfast. Bought Galaxy and 9 pack Twirl. Lady on till said £6.99. I handed over 7 £1 coins. However I had been over charged 50p as on shelf Twirl were £2.49 not £2.99. I went back to lady at till and explained this. She called for a supervisor. Supervisor, age 19/20, said I couldn't be refunded. Was rude and obnoxious. A lady waiting to be served said the same thing had happened to her at another B&M. Eventually the supervisor went away and came back in seconds telling the operator to give me 50p. I thanked her. Not a great experience.

I am a big fan of b&m, just not the greedy company who own the car park! (Mansfield) I had a lovely long mooch around, spent quite a lot of money, and annoyingly got a parking ticket. I emailed customer services to see if there was anything they could do, and Isabelle was fantastic and contacted the company and got the charge cancelled for me! Thanks Isabelle ☺️

A big shout out to jane on customer services who was of great assistance to me regarding my car parking issue at the b and m store in cockermouth i am most grateful of her help as she went above and beyond in solving the issue and saved me a parking fine of 85 pounds thanks again

Excellent customer service both at head office and in store from staff helping me resolve a refund issue. Nothing was too much trouble, despite it being an extremely busy time of day.

I had a problem with an item I purchased that was faulty. I had the packaging, but couldn't find my receipt. I contacted via email B&M customer service and they asked for info about the payment method used. They provided me with info to give to my local branch, who gave me a full refund. The matter was dealt with very efficiently both via customer service and my local branch.

Great shopping experience staff are extremely helpful and professional hats off to the customer service in the Wood Green store.

I would like to provide further clarification regarding my concern.

I fully understand and respect the age restriction policy in place at your store. My complaint is not about the requirement itself, but about the repeated and inconsistent behaviour of one particular staff member.

During several recent visits, the same employee (a woman approximately 50 years old with blond hair) has asked me to present ID each time I purchased chocolate containing alcohol, despite clearly remembering that I had already provided it on previous occasions. No other member of staff has ever requested ID from me for the same type of purchase, only her. Also to admit born in 1985, with i believe im looking alder then the age restriction test and definitely over 18th to buy the gifts contains alcohol.

This repeated behaviour makes me feel singled out and discriminated against compared with other customers.

While I fully agree with ID checks where required, being asked three times consecutively by the same person was unnecessarily frustrating. Furthermore, her comment indicating she might refuse to serve me during my next visit was inappropriate and unacceptable.

A security team member who witnessed one of these interactions appeared surprised, especially considering I am a regular customer at this store.

I appreciate your willingness to investigate this matter and to address the behaviour with the staff member involved. I trust that appropriate steps will be taken to prevent similar issues in the future. I value respectful treatment and consistency, and I will not overlook behaviour that feels discriminatory.

Thank you for your attention to this matter.