B&M Stores Anmeldelser 

I got through to Sue on the phone about a return. She was lovely! And so helpful!
Thank you so much! Xx

Recently called B and M about a lost reciept and Krista found it on the system within minutes. Very helpful and professional experience this morning. Thank you again.

Customer support waiting time was not too long. Advisor was very helpful, helped with all the necessary information and ensured that my query got resolved. 5star customer care.

I can’t praise Alex (store supervisor) Eastbourne branch enough. He saw me struggling with a large water butt and carried it to the till for me. He then offered to take it out to my car and guess what? I forgot where I parked it 🤭. About 15 minutes later we found it. I apologised profusely, he said it was fine profusely. Happy days- happy customer. Thank you Alex.

I am very disappointed with B&M! I often go there and find some great things. This time I spent £175 on a garden set. Picture on box looked very nice. Took it home, very complicated to put together! Once I saw the finishing product it looked NOTHING like the box. The cushions were deflated, tired, shabby looking. I was told there was nothing they could do and the box is only a 'likeness' of the product! Mine looked like it had been used over and over again! Not happy.

Didn’t get a receipt but I need to return my item, called customer services and Clare resolved my issue within 2 minutes!
Thank you

Customer sevice was very efficient in tracing a missing receipt

Visit to Forfar store while on holiday. Clean well stocked store. Lad on the tills was very polite and chatty. Nice to shop there. Huge car park. Great prices as always.

I did have a problem with a electric item but a quick call to the customer service team it was resolved staff are very polite and give you time and speak very clearly very happy with my experience thank you

Was talking to a nice lady called Sue first. Tried her best to find my receipt for an item which was faulty. I give her the wrong dates . I rang back and talked to another nice lady .called Lisa. She was also very helpful and found my receipt. If everyone was like thse two lovely ladies. Thank you .

I got a ticket and customer services sorted it for me very effectively. Very grateful. I love shopping in B&M and of course will be returning. Many thanks

The customer service was very good,they solved my problem so well

Got an item to return, lost the receipt, i was advised to call customer service. It took only around 5 minutes to email the receipt. Then to cashier to get my refund.

Fastest response from any company in recent memory when it came to answering the customer service line! And extremely helpful resolving my issues.

Brilliant service. Solved problem straight away.
Had terrible phone connection so they rang me back for clear line.

I made a purchase at b&m and due to my own ms and 74 yr old husband's mixed dementia lost the receipt needed to return the item. Lisa customer services spent time tracing this for me on their data base. Wow. Cannot praise her or male cashier previous who carried item to my car to help us Wow for him too. Absolutely fabulous staff there always. Thank you so very much 🙂

Clare was very helpful. She was patient while I tried to find my husband to get details while in store. She also helped by emailing the store when the email had not reached me. Great customer service skills.

Helped me quickly to find my receipt from months ago so i can return my coffee machine, quick and friendly

I wanted to get a receipt as I wanted to return one product due to some fault in it and the customer support specially "Lisa" helped me and they did not even took too long, they just did everything in few minutes if you have the right details with you.

I bought 2 camping chairs from 2 different stores which both had the cup holders missing so I contacted customer service to see if there was any chance of obtaining the missing parts. I wasn’t expecting to get a positive response especially in this day and age where nobody seems to want to help. I thought the days of good customer service was a thing of the past but I was very much mistaken with B&M. I was very surprised when a lovely lady called Lisa in Customer Service quickly responded to my email, sourced the missing part and even rang me to tell me the good news instead of emailing! I wasn’t even asked to pay for the part or the postage. Such a welcome change. Well done B&M and thank you very much Lisa. Fantastic service.