B&M Stores Anmeldelser 

I was helped by Lisa, she was super helpful and helped me when I had lost my receipt for a refund! Lovely service

Absolutely rubbish stock and prices! Online they declare some amazingly low prices and deals, when in reality absolutely none of the products are in any of their stores! This is fake and misleading advertising. Shame on you B&M!

I just wanted to give positive feedback on a member of staff at the Darnley Store.

Her name is Keira and her customer service skills are absolutely outstanding.

I wanted to purchase a coffee table but it was too heavy for me to lift to my car so I asked Keira if someone could help me with this. She said with a warm smile “of course I can help you with it” and assisted me with it firstly to the checkout and then to my car. Keira did this in such a pleasant manner and it was much appreciated.

It’s staff like Keira who are the company’s most valuable resource and I think it’s important to provide positive feedback when customer service is of such a high standard.

And in addition any staff in that branch I’ve ever had to ask a question are always pleasant and helpful.

I came in for storage, need to be durable. Not the flimsy 3 for £12 kinda thing.
Found the ones I wanted, but only 1 had a lid which was grotsville.
KIMMIE, helped me search, then found some brand new ones in the back.
When she removed the grotty lid, another gentleman was after the same thing.
So KIMMIE, to the rescue again 😊.
Such a lovely helpful member of staff. Polite and smiling.
Thanks so much for making it easy 👍

A formal complaint Regarding Pudsey Store. Asian female supervisor that can't do her job allowing customers to queue jump and then a sexist comment from the male shop assistant.

She didn't go next customer please so otherwise were queue jumping. A lot of shoppers behind myself were queue jumping.

Then an item didn't go through so the shop assistant claimed he had to get her so he was telling her the button's she didn't know information

My recepit is mandorty as it's a card payment.

Don't call me love sexist creep of a guy as he didn't do that to anybody else.

I've got seven years managerial experience with a female and male that both can't do their jobs with millions out of work is a disgrace.

As another Reviewer has mentioned in that store a self service till might of been a lot better especially with the poor customer service that I received.

With a lot of bread at the front of the store with some of it redused to 30p so clearly bad customer service is causing the bread not to be sold.

A breach of The Equality Act 2010

Very nice and friendly lady serving on till today in the Parkgate store Rotherham. Thanks Lianne, brilliant customer service

Customer service at Waltham Cross is fantastic the only thing and issues isles way too small upstairs you go into Tottenham Hale and they're much longer more stock to choose from there's too much food and drink if they downsized they could move some of the upstairs downstairs food and drink upstairs as this not need that much in way of food when you got Aldi right next door

I did not engage with any staff members until I got to the till to pay. The person who served me at the till might as well have been a self service till. I was not greeted, spoken to or interacted with other than to be told the amount I needed to pay and did I want a receipt. The items once scanned were not handled with any care at all and I am just grateful that nothing I purchased was breakable. I tried to engage with the person serving my by saying thank you as I caught the item that had come whizzing towards me after being scanned but I was not acknowledged once, despite clearly thanking the server after each item scanned. They had their head down and did not even try to engage with me. I was in a huge queue that I had waited patiently in and I was not thanked for waiting. I actually think I would have preferred a self service till. As I gathered my shopping frantically because the next person's items were being picked up for scanning, I was given a message of 'Have a nice day' which came across as an after thought and a forced part of the till procedure they were trained to carry out. The 2 stars are because I was happy with my items and the prices for everything

Excellent service received two young men helped carry my shopping to the car ,two heavy grow bags both were cheerful and friendly a big thank you to Merry Hill B and M.

The call handler was very helpful

I wanted to highlight the exceptional service I consistently receive from Sharon at B&M Westcroft in Milton Keynes. She is always incredibly helpful and greets customers with a warm, genuine smile that brightens my day. What truly sets her apart is her willingness to go the extra mile to ensure that every shopping experience is enjoyable. It's refreshing to meet someone so dedicated to outstanding service. Thank you, Sharon, for making each visit a pleasure!

I recently visited B&M at lakeside Doncaster.Great customer service..we went to their garden centre and Andy was an absolute pleasure to deal with.He went over the top with his helpful gardening advice.He was incredibly nice and polite and was very attentive.Great Customer Service like this is rare and deserves to be recognised this will be sent onto the customer team and management team ..thanks to Andy ...

My husband bought a large water But, took it home with the help of a friend .It was installed only to find the tap part was missing. We both went into B & M with the part that should have had the missing tap attached and showed it to Amelia in Macclesfield only to be told we would need to bring the whole But in even though we had the receipt. AS we are both pensioners we needed help in transporting the But and would find it very difficult to bring it back to the shop. She point blank refused to help. Shocking customer service ! Won't be back !

After speaking to Sue from B & M customer service, she said it wasn't their policy to refuse a replacement faulty part without having to bring the whole water But in. She was extremely helpful and instructed the branch to replace the faulty part. We now have the replacement ! together with restored faith in B & M. Well done Sue and many thanks !

Just rung customer services has I’ve lost my receipt to take something back to my local store the lady on the phone was so nice and helpful and send me a new receipt to my email.

My phone call was answered quickly and I was put on to an agent, Jane who was pleasant and polite and dealt with my issue straight away.
I was supposed to receive an email yesterday but having phoned today I received an email immediately.

The customer service representative is super patient and helpful to solve all of my queries. The best customer service I've ever had. Thank you, Krista

Customer service very helpful. Managed to get a copy of my receipt so I can go back to the store for a refund.

Great friendly staff member who dealt with my query.

I had lost the receipt for an item I wanted to return, so I contacted Customer Services. Isabelle was extremely polite, friendly, and helpful throughout. Within seconds, she was able to locate my original receipt and send me a copy via email.

Thank you for the excellent service! 😊

Garbage service, customer helpline sends you around in circles, overcharged and faulty goods