B&M Stores Anmeldelser 

I genuinely like this shop, which makes this even more frustrating. But this is becoming a recurring problem.
Today I bought four Rég fillets which were clearly marked on the shelf at £0.75 each and on offer. I bought four specifically because of the offer — otherwise I would never have bought that many. At the till I was charged £1 each, so I was overcharged by £1.
I also bought six Feline Friends Catnip & Salmon pouches because they were advertised as 3 for £3. Again, I would never have bought six without that offer. At the till I was charged £7.74, meaning I was overcharged by another £1.74.
So in one shop, I was overcharged by £2.74.
The really worrying thing is that they ask you whether you want a receipt. If you say no, you have absolutely no way of knowing that you have been overcharged. Unfortunately, I only checked mine properly once I got home.
And this isn't the first time. I now make a point of checking my receipt because of previous problems. On one occasion, an allergy medication marked at £0.70 on the shelf went through the till at £7. Thankfully I noticed that one.
Last week I bought 10 of the Reg fillets and didn't check the receipt, so I strongly suspect I was overcharged then too. (£2.5)
How many customers are paying these incorrect prices every day without noticing?
I don't expect a shop to never make a pricing error, but when this keeps happening, it becomes extremely frustrating. £1 here and £1.74 there may not sound like much, but it adds up — especially when customers are buying products because of advertised offers.
I like this shop and have been a regular customer, but I'm honestly getting fed up with having to check every single receipt just to make sure I've been charged the advertised price.

Overcharge by £16, refused to accept they were wrong until CCTV was watched and bar codes wrong.

Lots of emails and distrust.

No point HR messaging me again , spent 3 days proving my point last week.

I bought their own brand Turner and Gray white emulsion paint and it is absolutely rubbish!!!!! After 4 coats it still has not covered my ceiling. It is incredibly runny and thin....DONT BUY!!!! I will be making an official complaint.

Yesterday I visited the Northwich retail park store and one of the shop assistants was so helpful I felt she deserved recognition. Her name was Ebony and she did all she could to help and advise.

We made a purchase of a dinning table we put the legs on the table the table top was still had packing on it when we turned it over one corner of the table was damaged.i got in touch with customer service this was on Sunday first thing on Monday l had a reply from Lisa after a few emails Lisa was really helpful I just hope when we take it back they still have one in stock because there is no way of phoning the store

I wanted to take a moment to pass on some really positive feedback about a young member of staff working at your Robroyston store.

Unfortunately I didn’t catch his name, but he is a young guy, probably late teens/early twenties, with longer, curly/messy hair. He was working on the tills today at around 11:45am–12 noon, so hopefully between that description and the time, the store will know exactly who I mean.

I visited the store today and he actually served me twice, and I was so impressed by him. His customer service was genuinely outstanding. He was friendly, professional, knowledgeable and just had a really lovely manner with people.

I also watched him serving other customers while I was there and he treated every single person in exactly the same way. He was polite, chatted naturally, helped where he could and made a point of wishing people a good day.

I know some of that might sound like it should simply be “standard customer service”, but unfortunately it really isn’t always the standard nowadays. It particularly stood out today because it was an absolutely miserable, rainy day outside, yet he was still cheerful and going that little bit further to make each customer’s experience a pleasant one.

People are very quick to complain when they have a bad experience, so I think it’s equally important to take the time to recognise someone when they’re doing a fantastic job.

He is an absolute credit to your Robroyston store and to B&M. Staff like him are worth keeping, and I really hope this feedback is passed on to both him and his manager because he deserves a pat on the back.

Please pass on my thanks to him for making a miserable Monday that little bit nicer.

The young man Myles in Burton on trent branch was ,so polite and helpful. I and disabled and was struggling to get puppy food that wasn't chicken due to allergy. On the shelves were 3 boxes with well dented tins . Myles after going to the back and offering to get some off a bottom palette if I waited around ,sorted through the tins on the shelf and made up a box with the less dented and not chicken tins . He informed as I wasn't able to wait, to go back tomorrow and he would leave a note to get the ones in the back on the shelves 1st thing. Thank you Myles great customer service.

The "staff" at b&m Louth sadly lack suitable training to operate with the public, they should at least have sufficient common sense to understand when they open a till unexpectedly they should always invite those already standing at a queueing till to join the new one first. Not take those from the back of the queue thus leaving those waiting to be passed by those from the back, badly organised, ignorant rude staff, I for one will not be going back

Called Customer Service to ask for advise as I mislaid my receipt. Spoke with Lisa who was very helpful and managed to locate my card payment and immediately emailed me a copy of my receipt.
Excellent and smooth service.
Thank you.

Having gone to 2 stores for a particular paint which was not available in neither stores there is no contact number to find out if paint is available has a customer i should not waste my time and petrol searching different stores none of the stores were able to help has they was also agreed i should not go searching different stores this paint is available on your web site why can you not state how many is available at each store like b and q or wickes

Amazing customer service :) I bought 2 tins of paint, but changed my mind about the colour before I opened them. I couldn’t find my receipt to return them so I emailed customer service to see if they could find a copy of my receipt. I had an email back within 20 minutes, sent them the information they needed (this was late Saturday) and wake up Monday morning to a copy of my receipt:)

My partner recently had a slip in one of your stores. There was an AC unit running, water on the floor and no wet floor sign !!! She slipped on it !! 4 days of work, extreme pain but luckily nothing broken. Went back the next day and a wet floor sign was there, a couple of days later , sign removed !! No response from your head office !!! Appalling basic health and safety !!!

I use BnM Stores regularly and generally use card payment. (thank goodness). I purchased an Oral B electric toothbrush on 14 August. The bin men were due on 15th. I unpacked the toothbrush from its packaging and put it out for collection. Inadvertently I threw the receipt away as well.
When I came to use the brush It didn't work!
I went back to the store, told them what I had done. I was given a phone number and details on how to claim a refund without a receipt. Because I had used a credit card the Customer Services were able to trace the transaction and I was give a FULL REFUND.
Fantastic result. Thanks to BnM and also Lisa in Customer Services for her brilliant help.

Excellent customer service and very quick response. Big thanks to lovely Sue who assisted me with challenging a parking ticket.

Excellent customer service

Lisa was so helpful and I cant thank her enough. I had lost my receipt for an electrical item but after contacting customer service and providing some card information Lisa managed to track the purchase and send me a copy of the receipt so I can return it to store,
Very quick reply to all emails and always polite and helpful.

brilliant, straight to the point, was a quick process to have a copy of my receipt sent over for a faulty item.

Sue was amazing in a difficult position between a customer & one of your awkward suppliers.She was respectful and understood the situation the problem had left me in.

Isabelle from customer services resolved the matter promptly and efficiently. Excellent communication. Well done.