B&M Stores Anmeldelser 

Contacted Customer Services about a missing receipt which I needed for a refund and received a prompt response with clear guidance. Went in store, returned my purchase using the provided receipt and had my money refunded with no hassle.

Called customer service after visiting local store and being given number. I wanted to exchange an item but was unable to as didn't have receipt. I spoke to a lady called Sue who was amazing. Super patient and very kind. Sue emailed me with details needed to find my transaction. Emailed details back and received a copy of my receipt. Very happy with how quickly my issue was resolved. 5 stars for Sue
Thank you

Max and the team at the Nottingham Castle Retail park were more than helpful this morning. Helping me find exactly what I wanted and provided advice and suggestions for my project. Many thanks

Bought a large fake plant 2 months ago went rotten at base after 2 months,Took it back to store to exchange,Totally refused no receipt but i had the screenshot of debit card transaction,Young lass in there did not want to deal with it.I said if i do not get an exchange i will be upset and kick off then waved her arms in the air raising her voice screaming he is threatening me i shouted back and a man asked me to leave the store,There company head office did not want to know upshot is do not buy rubbish faulty cheap goods out of B and M retail ltd,Someone needs an oscar for there performance i did not swear or raise my voice until she did,As i left the store she swore at the top of her voice and called me an idiot,Thats how B And M retail staff view 71 year old veterans of bomb disposal.I had 57 fractures in one go and i did not make the fuss she did now who is the idiot Store Coulby Newham Middlesbrough,Customer Service team did not want to know or help quite willing for me to by rubbish inferior cheap nasty products and lose my money.

The customer service was more helpful than the store itself.
Great service thank you Jane

I had an issue which I needed help for from Customer Services. Absolutely fantastic and speedy support, and a brilliant outcome

The lady I spoke with was very helpful and knew exactly how to solve my problem

I had mislaid a receipt which I needed . I emailed customer service and they replied the same afternoon with a copy of the receipt . Great service

Excellent Service
Quick Service
Really Appreciate

I had an issue with some faulty drinking glasses that I bought from store but I don't drive so it wouldn't have been worth me paying for a taxi to return them. Reached out to the customer services online who have sent me a voucher for the same amount, which I'm very happy with. I only go there every few months to stock up so I'm not stuck to the returns deadline anymore either, very happy with the quick response & solution :)

Boucher road Belfast B&M has to be the worst run of them all. Never open on time and have one member of staff to serve 25 people. But you'll see 12 other members of staff walking about gossiping. Dont bother going

My 3 start rating is by no means a reflection on Sienna the customer service agent which has helped me she gets 5 stars.
I took a lady shopping with me that has Dementia and likes to spend her time looking round the store, when we got to the check out there was a queue and that took us over the maximum stay of a hour and half which resulted in receiving a parking fine, I paid the fine and then appealed it as everyone was telling me to do so which I am pleased I did and Sienna helped me and got it refunded.
I understand there has to be restrictions as people do abuse the car park, but will now be very aware of this maximum stay it has been stressful trying to get it reversed as the parking company have not replied to me at all yet. Luckily I had the bank receipt to show we were there shopping.

Cheap shelves. Flimsy material. Would not recommend.

B&M stores use forced unemployed labour at their stores sent by the Jobcentre for their benefits. This us why service is so shit.

I am writing to raise a formal complaint regarding my recent experience at the B&M store on Old Kent Road.

I visited the store during my lunch break, as I had never previously shopped at this particular B&M. I was initially very pleased with the range of products and found several good bargains, so I was happy with my shopping experience until I reached the checkout.

The young female member of staff serving on the till was extremely standoffish and appeared to have a very poor attitude towards me from the moment I approached the checkout. I appreciate that staff may have difficult or stressful days, but this should not affect the way customers are treated.

I asked politely for a thicker bag for my purchases. Although she said that she was getting one, there appeared to be no intention of actually providing it, and she continued scanning my items. When I raised this with her, the interaction became unnecessarily argumentative and uncomfortable. The customer behind me was also able to witness the way I was being spoken to and the employee’s attitude towards me.

I therefore asked for a manager to attend. A manager named Sid came over, but unfortunately his response was also disappointing. I politely asked who he was, as I wanted to establish whether he was the manager. Rather than simply introducing himself and addressing my concern professionally, he responded in a rude and dismissive manner by saying, “That’s not what I asked.” I found this completely inappropriate, particularly given that I was already trying to resolve an issue with a member of his team.

As a manager, I would have expected him to de-escalate the situation, listen to my concerns and deal with the matter professionally. Instead, I felt that my concerns were dismissed and that the situation was handled very poorly.

I was also disappointed by the general condition and atmosphere of the store. During my visit, there was a strong smell which I believed to be cannabis/weed, and the store appeared unclean and unpleasant. This did not create a welcoming shopping environment.

I am particularly concerned because I had already been warned by colleagues about the attitude of staff at this particular branch. Unfortunately, my experience appeared to confirm those concerns.

I believe this store requires attention from B&M Head Office and that the conduct of both the employee and management should be reviewed. Poor customer service and an unwelcoming store environment can result in customers choosing not to return, which ultimately risks losing both regular and potential customers.

I would appreciate this complaint being formally investigated and would like to know what action will be taken to address the concerns I have raised. I hope B&M takes customer service seriously and ensures that customers are treated with courtesy and respect, regardless of the circumstances.

Based on my experience, I would currently be very reluctant to recommend the Old Kent Road branch to others unless significant improvements are made.

Purchased a sofa bed today from our local B & M store. When we got it home and out of box unfortunately found a few flaws on fabric and a scratch on one of legs. I phoned customer service and spoke with a very understanding lady who after I sent photographic evidence of our furniture this Lady dealt with problem efficiently,professionally and immediately. This lady obviously loves her job and is an asset to the company. Many Thanx to this person she knows who she is. I wished I had asked her name. Thank you

Quick response to each email, very concerned about my complaint, very helpful at each stage, offered a solution which I accepted, cannot fault the way they dealt with me from start to finish, thank you

I had lost my receipt and wished to return an item. I emailed B&M Customer Services to ask if they could help me find my digital receipt. In 5 minutes I was contacted by a member of staff who sort everything out for me. Lisa was very friendly and had excellent customer service. Thank you!

Excellent customer service from Sue in Customer Service. Went above and beyond. I was asked to expand on my issue. I bought a smart tracker watch that was scratched when I opened it, the strap was faulty too. I was unable to find my receipt, the receipt could not be found so the warranty could not be used and could not return it. Extremely poor watch however the customer experience was good even though there was no resolution.

I genuinely like this shop, which makes this even more frustrating. But this is becoming a recurring problem.
Today I bought four Rég fillets which were clearly marked on the shelf at £0.75 each and on offer. I bought four specifically because of the offer — otherwise I would never have bought that many. At the till I was charged £1 each, so I was overcharged by £1.
I also bought six Feline Friends Catnip & Salmon pouches because they were advertised as 3 for £3. Again, I would never have bought six without that offer. At the till I was charged £7.74, meaning I was overcharged by another £1.74.
So in one shop, I was overcharged by £2.74.
The really worrying thing is that they ask you whether you want a receipt. If you say no, you have absolutely no way of knowing that you have been overcharged. Unfortunately, I only checked mine properly once I got home.
And this isn't the first time. I now make a point of checking my receipt because of previous problems. On one occasion, an allergy medication marked at £0.70 on the shelf went through the till at £7. Thankfully I noticed that one.
Last week I bought 10 of the Reg fillets and didn't check the receipt, so I strongly suspect I was overcharged then too. (£2.5)
How many customers are paying these incorrect prices every day without noticing?
I don't expect a shop to never make a pricing error, but when this keeps happening, it becomes extremely frustrating. £1 here and £1.74 there may not sound like much, but it adds up — especially when customers are buying products because of advertised offers.
I like this shop and have been a regular customer, but I'm honestly getting fed up with having to check every single receipt just to make sure I've been charged the advertised price.