Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Se mere
Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Se mere
Virksomheden har svaret
We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Kontaktoplysninger
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Storbritannien
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Alex was super helpful and kind…
Alex was super helpful and kind assisting me to part ex my vehicle and purchase my new Captur. Outstanding customer service from start to finish. Keep doing what you're doing Alex as you're doing it right.

Besvarelse fra Birchwood Motors
Purchased a car from here.service was…
Purchased a car from here.service was absolutely amazing.had an issue with vehicle spoke with Alex and it's was sorted straight away with no hassle.couldnt be happier.will definitely be highly recommending them to everyone
Brilliant service
Thanks alex

Besvarelse fra Birchwood Motors
Great customer experience
Had a wonderful experience with Alex who was patient and helpful in assisting me and answering all my questions as well as getting me my dream car swiftly.I'm glad I chose Birchwood Motors.thank you

Besvarelse fra Birchwood Motors
Excellent Service and Car
Accurately marketed car, very attentive staff - Alex was excellent - sorted me the finance deal I needed in the short time frame and was kept abreast of progress at each stage by Alex. Picked up from the train station in my new car, checked it over (very much as described on the advert) took it for a test drive, tax sorted quickly by the team, papers signed and I was on my way as a happy customer. Highly recommend.

Besvarelse fra Birchwood Motors
Great customer service
I saw a very well presented Audi TT TFSI 2L Sport on AutoTrader, I made an email inquiry and was called back within a few hours. It was over a hundred miles away, so I requested a virtual tour of the car over WhatsApp, which Alex did straight away. I then put a deposit down and made arrangements to go and pick up the car out of hours. I was very grateful that they stayed open for me on a week night. The transaction was smooth and efficient. A few days later I discovered an issue with the center brake light, Alex offered the money for a replacement and fitting, and transferred it so that I wasn't out of pocket.

Besvarelse fra Birchwood Motors
Easy and quick way to buy a car
Saw the on auto trader phoned and ordered without viewing as I live in Liverpool but Morgan sent me a WhatsApp walking around that was just as good once delivery day was arranged alls I had to do was wait...from phone call to delivery 6 days now thats what I call service thanks to every at Birchwood.

Besvarelse fra Birchwood Motors
Great customer service with honest…
Great customer service with honest advice. Great vehicle!

Besvarelse fra Birchwood Motors
I would like to thank these guys
I would like to thank these guys
They are friendly, good to talk to, helpful, help you though every step intil you leave with your new car
Can’t thank these guys enough for what they have done
Quick service the car is ready for when you arrive to collect
Thank you again, hope to get something again in the future
Josh

Besvarelse fra Birchwood Motors
Thank you!
Can’t thank the boys at Birchwood enough for my experience at the dealership. Being left to wander around the cars before being approached my Oscar instantly put me at ease, something that didn’t happen at previously visited dealerships. His knowledge of cars helped guide me to make informed decisions, within my budget, and purchase my new car for my young family, which can often be daunting.
The time, both Morgan and Oscar, took to talk me through the process, help understand policies and even show me how to set up the Bluetooth helped to make something that I’ve usually found stressful, actually enjoyable. Thank you again both!

Besvarelse fra Birchwood Motors
Prompt and professional experience
Unfortunately after purchasing my Meriva there were some engine issues whilst under warranty. Staff at Birchwood were as disappointed as me and did their best to resolve this. Unfortunately they were unable to do so. Within 24hrs I received a full refund including the cost of any extras that left me out of pocket. Staff were very apologetic and so helpful i would highly recommend them. Issue was resolved promptly and professionally.
Happened by chance to call in his…
Happened by chance to call in his dealership after seeing a car my wife had liked online ,a great experience from start to finish, Morgan was a pleasure to deal with ,none of that pushy salesman stuff ,I feel that his business will go from strength to strength and would certainly recommend him without hesitation
Thank you so much Morgan for the…
Thank you so much Morgan for the perfect car buying experience today. you listened, trusted, explained and did the deal with care and attention. I will highly recommend you to friends, family and colleagues. good luck with your venture. You will go a long way!
Great service from Morgan!
Great service from Morgan, I will definitely be coming to Birchwood motors to get my next motor! Morgan gave me great advice on the car I purchased, need a car go to Birchwood motors!
Fantastic experience from people who care about what you buy
From beginning to end, the experience of viewing cars with Morgan and Ollie was a real pleasure. They attentive, knowledgeable, fair and honest. Their pricing and car quality is excellent!
Excellent Service
Excellent service. Morgan is responsive and passionate.
Bought a car from Morgan last week
Bought a car from Morgan last week. The car was well presented and service was good. Would recommend!

Besvarelse fra Birchwood Motors
Possibly the best car buying experience I've ever had
Morgan is a fantastic guy to deal with, very honest and can't do enough to help and to give you confidence in your purchase. Bought a car that I'm very happy with. Morgan kindly had some work done to it for me prior to purchase and gave me a great price for my part ex. Will 100% be going back when the time comes to change the car again. Honestly can't recommend Birchwood Motors and Morgan enough!

Besvarelse fra Birchwood Motors
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