Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle. Come down to view and test drive car was ready and placed next to another vehicl... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next tim... Se mere
Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready... Se mere
Virksomheden har svaret
We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Kontaktoplysninger
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Storbritannien
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
4,8
Fremragende
181 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Professional business
I had a really positive experience with Birchwood Motors. Alex was the salesman and he was great, very different to most dealerships I have been to. Usually you have the hard sell and it was actually quite relaxed. I suppose you do not have to hard sell when you have reasonable prices to begin with but *speak as you find* Birchwood Motors are top drawer and would recommend to anyone
4. august 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Alun,
I really appreciate the kind words, means a lot that we could make you feel very relaxed going ahead with the purchase of your new car.
Thanks,
Alex
Birchwood Motors Ltd
Polite and helpful staff.Informative…
Polite and helpful staff.Informative and accommodating.Efficient and well organised.
20. juli 2024
Besvarelse fra Birchwood Motors
Hi Tony,
Thank you very much for that kind review!
All the best,
Birchwood Motors
Excellent service quick and easy and…
Excellent service quick and easy and well happy with the car I would advise anyone to go there
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Lee,
We very much appreciate you recommending us to everyone, glad you are pleased.
All the best,
Birchwood Motors Ltd
Mercedes C220
Super proffesional and friendly company to purchase my new car. I travelled all the way from Warwickshire based on their excellent reviews and wasn't disappointed when I arrived. Vehicle was as described and is running beautifully very happy with it. The guys even took the time to drop me off and pick me back up from somewhere local. Thanks very much chaps
16. juli 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Adam,
I am delighted to receive such a lovely review, I'm glad we were able to provide you with quality service and a quality vehicle!
Kind Regards,
Morgan Wilce (Director)
Besvarelse fra Birchwood Motors
Hi Laura,
Thank you for that kind review, I am pleased you were happy with the customer experience.
Enjoy the car!
All the best,
Morgan Wilce (Director)
Very good people to deal with
Very good people to deal with, helpful, polite and gave very good information about the car. Would recommend anyone to go there.
16. juli 2024
Besvarelse fra Birchwood Motors
Hi Dave,
Thank you for the recommendation! Enjoy your new vehicle.
Kind Regards,
Morgan Wilce (Director)
No Sales pressure!
It was a pleasure to meet Alex when I purchased a Volvo XC70, it was a refreshing change not to be hassled by any sales people. I was given the keys to the car, allowed to look around the car in my own time without someone hovering over your shoulder and was told to take it for a test drive and take my time! Alex took the time to show me the service history and answer any questions I had about the car. Super happy with both the customer service and the car!
6. juli 2024
Besvarelse fra Birchwood Motors
Hi Sam, Thank you for that kind review, I'm glad you didn't feel pressured. Enjoy the Car! All the best, Alex Birchwood Motors Ltd.
Mini Cooper
Bought a Mini from Alex, there was no pressure with the sale left us to make a decision but there to answer any queries. There was a problem with one of the trims but he sorted this out for us straight away. Very good service and definitely recommend.
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Nicola,
Thanks a lot for the lovely words, glad I could assist with helping you guys get the right car. Thanks a lot for recommending us.
All the best,
Alex
Birchwood Motors Ltd.
Bought a lovely polo for my daughter
Bought a lovely polo for my daughter, from Alex at Birchwood Motors.
Service was friendly and professional.
Would recommend.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Gary,
Glad you were happy with our service, over the moon to hear your daughter is pleased with her new vehicle.
Thanks,
Alex
Birchwood Motors Ltd
Just bought a lovely little car
Just bought a lovely little car from Birchwood motors. Alex was great to deal with, can just grab the keys and take time to look at the vehicles with no pressure at all. Cars are in great condition, prices are very competitive, i would definitely recommend to friends and family. Refreshing to have a car buying experience thats enjoyable.
24. juni 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Peter,
Thanks a lot for the kind words, very much appreciated how pleased you are overall with your buying experience.
Thanks,
Alex
Birchwoood Motors Ltd
Bought a Audi Q5 from birchwood on…
Bought a Audi Q5 from birchwood on Sunday we welcomed by staff answered all my questions.. not pushy at all which is unknown in car sales thanks again absolutely love the car runs like a dream 👌
11. juni 2024
Besvarelse fra Birchwood Motors
Hi Benjamin,
Extremely happy to hear we made you feel very welcomed, glad your enjoying your new Audi.
Thanks a lot,
Birchwood Motors Ltd
Audi SQ5 Purchase
Thanks to Alex for a great purchase experience alongside Morgan, the car was as described and both were supportive throughout the the whole process
25. maj 2024
Besvarelse fra Birchwood Motors
Hi Chris,
Really pleased to hear that you are happy with the car, thanks for choosing Birchwood!
All the best,
Alex & Morgan
Birchwood Motors Ltd.
Start to finish of buying a car has…
Start to finish of buying a car has been amazing.. Everything was so hassle free to do and simple. Was all done within the day. Alex was friendly and professional. Highly recommend the company. Love my new car, thank you.
30. maj 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Sam,
I really appreciate the kind words, glad we made your experience a hassle free one. Please to hear how happy you are with the car.
Enjoy!
All the best,
Alex
Birchwood Motors Ltd.
I recently bought a used Volvo from…
I recently bought a used Volvo from Birchwood Motors, and I couldn't be happier with the experience. Alex provided excellent service, ensuring the entire process was swift and seamless. They were knowledgeable, courteous, and genuinely committed to helping me find the perfect car. The vehicle was in great condition, just as described, and the buying process was straightforward and efficient. I highly recommend Birchwood Motors for anyone looking for a hassle-free car buying experience. Thank you for making my purchase so enjoyable!
24. maj 2024
Besvarelse fra Birchwood Motors
Hi Pierre,
Thank you for that excellent review. We are pleased we were able to make your experience such an enjoyable one.
All the best with your new car!
Kind Regards,
Alex
Birchwood Motors Ltd
Great pricing and service
25. maj 2024
Besvarelse fra Birchwood Motors
Hi Nick,
Thanks a lot, we take pride in our pricing and make sure we give the best possible service.
Kind regards,
Birchwood Motors Ltd.
Bought a great little car with the…
Bought a great little car with the team, it as in great condition and very much as advertised with no hard sell. Alex was extremely helpful and although there was a small mix up with regards the service plan, he was quick to recitify and ensure the car service was covered by them. A rare treat to work with such helpful and trustworthy car dealers.
10. maj 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Scott,
We really appreciate the kind words, glad we could sort out the service plan mix up.
Thanks a lot,
Alex
Birchwood Motors Ltd.
Very friendly people answered all my…
Very friendly people answered all my questions and the sale was quick and easy, very nice company !
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Hi Niamh,
Thanks a lot for the lovely review, glad we could meet your expectations.
Was lovely to meet you!
All the best,
Birchwood Motors Ltd.
Besvarelse fra Birchwood Motors
Hi Steve,
Thanks for the kind words, enjoy your new Audi TT.
Was lovely to meet you!
Birchwood Motors Ltd.
The people were friendly and went out…
The people were friendly and went out of their way to answer all my questions about the car. The purchase was swift and didn't take much time at all.
6. maj 2024
Uopfordret anmeldelse
Besvarelse fra Birchwood Motors
Thanks a lot for the review Bobby, glad we could assist you with purchasing your car!
All the best,
Birchwood Motors Ltd
Sent video and gave details which were…
Sent video and gave details which were very helpful.
4. maj 2024
Besvarelse fra Birchwood Motors
Thank you for that kind review. Enjoy your car! All the best, Morgan, Birchwood Motors
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