Your customer service is second to none. You always answer your telephone helpline. You digital communication system to your customer is world class, easy to use, easy to navigate through & se... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
No long wait to be connected to an adviser. They were very helpful, taking details of the problem in a very professional manner. Explained what the process was and gave me all the information that... Se mere
Virksomheden har svaret
My experience with this company has been brilliant. Answered questions about how my policy is set up . Jane spoke to me when I rang and her attention to detail was brilliant. Never had a problem. Othe... Se mere
Virksomheden har svaret
Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktoplysninger
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 08007797444
- bigwarranties.co.uk
4,6
Fremragende
5 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Besvarelse fra BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
A little difficult getting booked…
A little difficult getting booked online due to having an apostrophe in my name.
3 calls to get to make my claim.
But once through to Lucas my appointment was booked without problem.
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Hi Karen, cheers for the review. Bit fiddly with the online booking, but Lucas got you sorted straight away.
The BIG Warranties Team
Couldn’t get online to work so called…
Couldn’t get online to work so called helpline and they set me up to do it online rather than just make the claim by phone
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Hi Lee,
Thank you for sharing your experience.
We do not have the specific details of your booking, but we want to clarify that we are always happy to process claims directly over the phone.
Our agents often guide customers through the online setup because it is generally the quickest way to track updates and manage details without having to queue on the phone.
We are sorry it wasn't the outcome you had hoped for, and if we can help in any way, please reach out to our team
Kind regards
BIG Warranties
A very swift and good repair
A very swift and good repair. A great Engineer. Big warrenties the company to be with. A 100%
23. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks John, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful advisor (Rossanna) who…
Very helpful advisor (Rossanna) who helped me increase my kitchen appliance cover
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Lynn, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane woz very polite an very helpful…
Jane woz very polite an very helpful an got everything sorted for me thank you
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Diane, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
I spoke to Jane today
I spoke to Jane today, she was extremely helpful, polite and very cheerful.
Thankyou
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Hi Karen, thanks for the review. Jane's brilliant, so glad she could help you out.
The BIG Warranties Team
Saxon was clear
Saxon was clear, concise and handled my enquiry promptly and in a straight forward manner. Saxon is polite friendly and personable.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Happy (and relieved) customer.
Sam was very courteous, friendly and professional. It was a pleasure to deal with him. Thank you.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Hi Peter, thanks for the review. Sam's a top bloke and we're glad he made everything straightforward for you.
The BIG Warranties Team
Very disappointed
Very disappointed, wasted a day off work to have boiler serviced only for them to turn up then tell us "we dont do LPG" when we already had it confirmed on phone that they did do LPG!!
13. juni 2026
Uopfordret anmeldelse
Professionally handled call that…
Professionally handled call that remedied the issue immediately.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Ian, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
great customer service
The customer service representative was great: helpful and friendly. All in all it was easy to lodge a claim and arrange for an engineer to come over.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks Fifa, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Fantastic customer service from Harry…
Fantastic customer service from Harry in dealing with my enquiry regarding my monthly premium and was very helpful and dealt with my issue and sorted a new policy at my original monthly payment
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
5 Star Rated Gabriel
I spoke to Gabriel about my faulty washing machine. He was so friendly and patient. The link to make a claim was sent to text and email. He politely asked to check all my details and took new bank card details. Then I had clicked on the email make a claim and he stayed on the line until I had completed it and also confirmed that the claim had gone through. He couldn’t have been more friendly and helpful. I would give him 5 stars for service.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Cheers for this. Glad we got your washing machine sorted and that Gabriel walked you through the claim so smoothly.
The BIG Warranties Team
BG Warranties are always on the ball…
BG Warranties are always on the ball when it comes to getting the best people for the job
well done
BGW
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Cheers for this Terry. Getting the best person for each job is what we're all about, so great to know you experienced that!
The BIG Warranties Team
Besvarelse fra BIG Warranties Ltd
Cheers for this Vincent. Gemma will be over the moon to hear this. She's brilliant at what she does.
The BIG Warranties Team
Rosanna so nice you need more like her !
Rosanna was just so nice and very personable. She explained everything and I felt not pressure to purchase.
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra BIG Warranties Ltd
Really glad. Rosanna works hard to make sure everything's clear and there's no pressure, so it's great to hear she nailed it.
The BIG Warranties Team
Besvarelse fra BIG Warranties Ltd
Cheers, that's great to know. Really glad our team member could help you out.
The BIG Warranties Team
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