Big Bear Vacations Anmeldelser 

I was Great they have all you need for have a great time my family and me loved the place and the service

Our stay was excellent. The customer support was helpful and accommodating whenever we reached out. I would definitely recommend booking with Big Bear Vacations and I plan to book with them in the future.

This was my first time booking through Big Bear Vacations and based on this experience, it will be my last. There were so many issues, I don’t even know where to start. Our cabin was supposedly damaged by a recent storm so we were made to switch cabins a few days before arrival. We were “given” a new cabin. We’re weren’t given a choice. The cabin we were given was old and outdated so we went online and found a different cabin that was open. The cabin looked cute and it was BUT there were so many issues with our cabin. The downstairs bathroom toilet didn’t flush. You had to open it and manually flush it. Also, it was 7 degrees outside on the first night and our heater didn’t work! It only blew cold air. The sink kept getting clogged and the garbage disposal didn’t work. On the 2nd day, we made a call and were told someone would stop and fix the heater and the bathroom toilet. Nobody ever went by. When I asked about it upon checkout, we were told the work order got buried in their emails so they never got to it -___- Horrible customer service. First and last time booking with Big Bear vacations. This was a headache as we had to keep dealing with issue after issue.

great service. we had a little problem with our cabin heater and they send someone right away to fix it.
I give only 4 stars cause the cabin carpets were very stained.

Nice, clean place. Staff was very friendly and helpful. The rental process was fairly easy. I would recommend renting with Big Bear Vacations and will be renting with them in the future.

If you’re going to take charge of someone’s property, please make sure there are no damages or things that need to be repaired prior to an arrival at the selected location.
I shouldn’t have to spend half my stay waiting for someone to come repair a busted toilet and electrical issues.
And to the young lady at the office who said over the phone, “don’t you have another bathroom?”
Why yes, yes we did.
But if I wanted just ONE bathroom, I would’ve booked a place with ONE bathrooms not TWO and saved money.
Get your customer service in order, make sure repairs are done prior to arrivals.
This was my first and last time with these vacation rentals, I’m sure others had great experiences but mine was far from it.

Good luck everyone!

Very easy to book, friendly staff on the phone and when you check in. Checking out is also made extremely easy! Cabin clean and stocked with basics that you need. Reliable

From the day I booked the cabin 5 months in advance, up until the day of arrival I was in contact with a vacation specialist that was extremely knowledgeable, friendly & honest. I had more then a handful of questions that were answered. The day of, there was a storm going through the town & the vacation specialist I was in contact did everything she could to provide me with up to date traffic, weather, & road conditions. Upon arrival the checkin was quick, easy, & manageable (read contract prior to checkin). The stay was fantastic, if there was an issue with the home staff was easy to get in touch with & were quick on house calls. Checkout was just as smooth as checkin. Overall I was impressed with the professionalism being that it was my first experience with this company.

This will have been my 4th review that I have filled out regarding my experience with big bear vacations. On all reviews I reported my complaints, have requested a partial refund and have requested management contact me. I have still not been contacted my management as requested. I have also requested this by phone with no response back. I am sick of filling out surveys online. If you truly would like to know my experience please contact me at (949)- 842- 4035

There is an overwhelming amount of disclosures and forms to sign. Read the fine print, very few amenities are available in the rental. Very dusty unit but otherwise fine for the price.

Horrible customer service. Dirty cabin.

This is the second min vacation we make as a family at big bear excellent.

If the bathrooms worked as expected and the property was cleaner it would have been a 5 star rating.

the power went out 2 times. could not find the lock box. no credit was offered for the inconvenience and we were without electricity for 3 hours. House was not cleaned properly.

Their customer service was excellent from start to finish. Monica made sure I got a good deal over the phone and made my booking experience wonderful. Every time you call or ask questions everyone is so nice and willing to help. The check in and out process was easy. The cabin was well maintained, clean, and exactly as described. Enjoyed my stay!

We had smoke all aver in the cabin and called 5 times and left messages but no one got back to us and we end up calling the fire department to come over. The next day we spoke to one of representatives and told us manager will call you back to resolve the issue, but no one called us back.

We’ve stayed with you guys twice and our stay has been wonderful both times. We had a few little issues with our last day and management handled it in a speedy fashion

We have always had a great experience! The cabin was very clean and had everything we needed. Always easy check-in and check out. We were inconvenienced with an accident on the road ahead of us due to bad weather and had to turn around instead of going home; Big Bear Vacations was kind enough to let us book our cabin another night 50% off since it was available. We’ll definitely use them again and highly recommend to others!

I would recommend Big Bear Vacations to anyone going up to Big Bear for a getaway. The only negative about our experience was having to stop at the check-in office to get the lockbox code, which is not done at most other cabins.