Better Bed Company Anmeldelser 

Excellent service all round. Next day delivery (you can opt for a different day) and a guy called Lee rang to confirm all the details with me and book the delivery in.

Quality product, well packaged.. all good, happy!

Everything was spot on no faults

I don’t usually leave reviews but credit where it is due. Flawless from start to finish ordered on the Wednesday by Friday it’s been delivered and put up well done guys!

Had an absolute nightmare with this order... even the Better Bed Company said it was probably the worst case they've ever encountered (not that that made us feel any better?!). 3 stars as the bed is actually very nice, and Lee (customer service / company owner) did try to be helpful. But the whole experience was an utter fiasco, from beginning to end. Including giving us incorrect measurements, delivering damaged items, delay in delivering the replacement items, piss-poor communications as to what was happening and when (with the exception of Lee; although he was ultimately ineffective), the replacement items being the wrong size, and point-blank refusal to help us rectify their mistakes (packaging up, dismantling and putting together, etc). So overall, a really really unpleasant buying experience.

But as I say, at least the bed is nice!

Amazing company. I ordered my bed wednesday night, arrived Friday morning. Then they telephoned me to confirm my order. No delivery charges. I ordered a Kaydian otterman bed. The bed is stunning, it's transformed my room. It looks expensive and the craftsmanship is first class, made of wood, not MDF. The material is luxurious and high end, with attention to detail. I am so pleased. The bed was worth every penny. 10/10 for the Kaydian bed and 10/10 for the better bed company. A first class no hassle company with excellent communication. Just phone them and they pick up the phone. I am so happy, thank you so much.

Delivery on the way 1 stop away. So emptied room ready. 30 mins to go they cancelled the delivery saying it was due to a medical emergency.
We now have to put everything back out of the garage back to the bedroom. This may just be a problem with Byeway Logistics the delivery company. We now have no idea when we will get our bed
Not at all happy
Not too bad new delivery due Monday 11th will update review if all goes well.
It never.
Bed arrived on the Monday but with box damaged and a scratch on the headboard. The delivery company said it was damaged when they picked it up but where told to deliver anyway.
I suspect they noticed the damage on first delivery and made the medical emergency excuse to take it back to the factory.
Better beds company service thou did deal with the problem very quickly and offered a discount or headboard replacement. We took the discount which was paid in 3 days. The beds okay but did take me 6 hours to build on my own.

Second mattress bought from The Better Bed Company, this time for my elderly aunt.
As before excellent communication all the way through, asked for later delivery if possible, so I could be there to receive it, everything worked brilliantly, in time slot, very pleased. Highly recommend.

Great communication and very fast delivery (next day) product seems sound.

Allowed to order on the website. Next day delivery if placed before 13:00. Chased the next morning about the delivery time to find out it’s out of stock. No other like for like available. Why was I allowed to order!? Meh.

Great communication from Lee at the Better Bed Company. He quickly responded to messages and notified myself about delivery date and time frame. Would highly recommend.

Fast response, personalised service, efficient and friendly delivery, solid and robust mattress resulting in an excellent night's sleep, very comfortable.

Great product (Kaylex mattress) at excellent price efficiently delivered ( for free!)

Would not buy from this company again - damaged bed, didn’t arrive when said & when it did only box 1 of 2 came with the 2nd box a week later even though I had cancelled my order. I had to do lots of chasing. You also don’t get a refund until the box is on the lorry even though I emailed photos of the damage. The bed is also not coming from Better Bed Company it’s from another supplier. Lee was very helpful over the phone though but still wouldn’t buy from them again as clearly they don’t check the beds before dispatch.

Excellent service and excellent product, would not hesitate to recommend.

Good price, good communications, friendly and helpful service. One happy customer and would use again.

Fabulous mattress, Bamboo Vitality and extremely comfortable.
Faultless service from yourselves and the delivery men. Kept updated from purchase to delivery.
Will definitely recommend and purchase from you again in the future.

I would like to sincerely thank Lee for the outstanding service he provided. He truly went above and beyond to ensure that I received the bed I ordered the very next day. I contacted him several times, even on Sunday, with different questions, and each time he was patient, professional, and extremely helpful. This has been the best customer service experience I have ever had!

Good product and great communication

Delivered on time item has has described company very helpful

I would highly recommend Better Bed Company for their competitive prices, quality mattresses & brilliant customer service. I ordered a mattress from them but encountered a problem so I got in touch & Lee was really helpful, he sorted it all out, arranged everything with the warehouse & kept me informed throughout, he also resolved my issue faster than I thought it was going to be so that's a bonus too! I would definitely use this company again & would be happy to recommend them to others too.