Poor customer service for faulty bistro set chair. I have recently purchased an expensive bistro set from Beaumonde. The item took approximately 1 month to receive. Upon assembly of the... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We ordered the most beautiful wallpaper 3 months ago. Our decorator finally got round to hanging it last week, and ran out with a single 10cm strip to go. I immediately contacted Beaumonde to order an... Se mere
Virksomheden har svaret
We ordered a dinner set after seeing single pieces at our local garden centre. Beaumonde were selling the dinner set for a fantastic price, with an added discount as a new customer online. The dinner... Se mere
Virksomheden har svaret
Great range of quality products at competitive prices. Website clearly sets out whether items are in stock for delivery and expected delivery timescales. Beaumonde delivered both my items very quickly... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Your go-to online destination for luxury home decor and interior design inspiration. Our carefully curated collection of furniture, lighting, textiles, and accessories is designed to elevate your living space and create a truly unique and luxurious ambience. We believe that every home should be a reflection of its owner's personality and style, and we strive to offer a range of products that cater to a variety of tastes and design preferences. From sleek and modern to opulent and traditional, our collection features an array of high-quality, designer pieces that are sure to make a statement in any room.
Kontaktoplysninger
Unit 2 Acre Park, Dalton Lane , BD21 4JH, Keighley, Storbritannien
- 01202707770
- support@beaumonde.co.uk
- beaumonde.co.uk
4,0
God
138 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Pleased with my purchases
Pleased with my purchases, good quality and individual in style. Recommended.
24. juli 2023
As someone that runs a business myself…
As someone that runs a business myself I've got to say the lack of customer support is disgraceful! I've spent alot of money to recieve nothing other than an email saying thanks for your order a few weeks ago! No updates, no replies to emails so will be opening a PayPal case to get my money returned! Wished I'd read the appalling reviews before buying! Don't expect this service or lack of from a UK based company!
25. juli 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Edwina,
I hope this email finds you well. I wanted to talk about the negative review you left about your recent experience with our company. We truly value feedback from our customers, and I wanted to clarify that we did send you an email update before you posted the review and we have left you a voicemail.
We understand how important communication is and trive to keep our customers informed at every step of their journey with us. We apologise if there was any confusion or oversight in our communication process. Our team is constantly working to improve our services, and your feedback helps us in that endeavour.
If any inconvenience was caused by the delay or any other aspect of your order, please know that we take full responsibility and are committed to making it right.
We would appreciate you updating your review to reflect the current status of your experience with us. We are here to address any concerns you may have and ensure that you are satisfied with your purchase and overall interaction with our company.
Please feel free to contact our customer support team if you require any further assistance.
Thank you for your understanding and for allowing us to serve you better.
Best regards,
Charlotte
BEAUMONDE
Avoid at all cost
I ordered a lamp from this website
The lamp came broken and price vs quality is not worth it, so I asked for a refund.
Seller did not respond so I opened a paypal dispute.
They asked me to return the item at my own cost to get my refund, even though the seller will be refunded in full by the carrier.
The other option was to close the paypal case and they will refund me immediately without having to return the broken case.
Reading through the reviews I can see a lot of people that had issues with refunds and returns. What they claimed is that these reviews are fake.
It is a shame that I can’t add the screen grabs with their conversations, to show this is not a fake review.
Very disappointing , they will get the refund in full from the carrier and yet they require the item back at my own cost.
All because I opened a paypal case.
Customer service should not have these ego problems. I am decorating my house at the moment and was planing to purchase other item from this website, if this order is ok.
They lost another customer. I will stick with Amara and Dotmaison.
I had issue with a broken item from Amara, send them the images they refunded me on the same day. That is how you keep customers loyal to your brand, not by making their life more difficult.
As an update: the information I provided is accurate and based on my experience, and similar experience is visible in other reviews. The company should not try and accuse customer of inaccurate reviews, they need to be more professional.
Asking me to close my paypal case to refund me without returning the item is not a good practice, as paypal advised. If paypal case was close I would have had a broken item and no money
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Denisa
Thank you for taking the time to share your feedback on Trustpilot. We value all customer reviews, and we are disappointed to learn about the challenges you encountered during your recent experience with us.
After thoroughly investigating your case, we have identified some discrepancies in your review that we would like to address. Firstly, we would like to clarify that we did respond to your inquiries promptly and attempted to address your concerns in a timely and professional manner. It is important for us to maintain clear and open lines of communication with our customers, and we regret if you felt otherwise.
Regarding the return of your item, we genuinely intended to offer you a suitable replacement as per our standard procedure. However, we understand that the replacement we arranged may not have met your expectations. At the time, we were in the process of halting the replacement, but regrettably, a PayPal claim had already been initiated by you.
We must emphasise that we have a strict policy against fraud and dishonest practices. It has come to our attention that the return tracking details provided by you were false, which is not only unacceptable but also constitutes fraudulent behavior. Such actions undermine the trust we place in our customers and hinder our ability to provide the best service to all.
As a responsible business, we adhere to ethical practices and expect the same from our customers. False claims and falsified information not only impede the resolution process but also create unnecessary challenges for both parties involved.
We kindly request that you provide accurate and truthful information when engaging with us, ensuring that we can appropriately address any concerns or issues. If there are any legitimate problems with your order, we are committed to resolving them fairly and efficiently.
Moving forward, we remain dedicated to finding a satisfactory resolution for your situation and I can confirm you have now returned the goods as Paypal expressed you must to meet their terms and as such we have now refunded you to close the claim.
Please reach out to our customer support team again so that we can work together to resolve any outstanding issues.
Best regards,
Charlotte
BEAUMONDE
Reliable and responsive if you email them
The items on the website are selling much cheaper than on other places, however the delivery time may be quite long if the item is not in stock and you have to pre-order. they answer your queries very quickly if you email them or use the webchat.
7. juni 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Thank you for your kind review. Warmest regards, Charlotte
Wont use again and would not recommend
I purchased 2 beautiful sets of tables earlier this year, one of which was chipped; I contacted Beaumonde within the given timeframe, sent photographs (difficult as the surface is reflective and therefore not accurately showing the chip). Without advising or discussing with me, they sent a "corrective pen" which quite frankly was useless as the table is chipped and not quite sure what the pen was supposed to do.
Beaumonde had also communicated to say they would contact the manufacturer but failed on numerous occasions to let me know what the result of this was (clearly they didnt contact the manufacturer), we also had a number of emails back and forth about returning the product which became boring and pointless (all to do with original packaging for all of the item that a member of the team had communicated earlier to say packaging for the tray).
I have accepted a 10% discount to keep the item because quite frankly I haven't got the time or the energy to deal with a company who I've had to chase to respond to my emails, don't do what they say they will do, send a pointless "pen" to sort a chip in the product - clearly Beaumonde don't care about the customer.
A representative from the company will probably respond to this (if they can be bothered) to make this review look less important and how they acted accordingly as the matter is now resolved - its resolved only because I couldn't continue with it any longer.
I am one very unhappy and dissatisfied customer and will never shop with Beaumonde again.
15. maj 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Sarah,
We appreciate you taking the time to express your concerns regarding your recent purchase from Beaumonde. We apologise for any dissatisfaction you may have experienced, and we would like to address your points.
Upon receiving your complaint about the chipped tray, we took action to rectify the situation. In an effort to provide a practical solution, we sent you a furniture repair paint pen, which is a recognised method of repairing minor cosmetic defects on furniture surfaces. We understand that the reflective nature of the table made it difficult to capture the extent of the chip in photographs, but we believed the pen could help alleviate the appearance of the chip.
In addition to providing the furniture pen, we also offered a 10% discount on the entire table set as a gesture of goodwill and to compensate for any inconvenience caused. We believe this was a fair resolution considering that the defect was cosmetic in nature and did not affect the functionality or overall value of the table set. You requested a 50% reduction which we could not accommodate.
We regret that our communication regarding the manufacturer's involvement may have been unclear, and we apologise for any confusion caused. Our intention was to explore the possibility of a more sustainable resolution, but we were unable to do so due to the absence of the original packaging, which is a requirement for damaged on receipt returns.
We genuinely value our customers' satisfaction and always strive to address any concerns promptly and effectively. We apologise if you felt your experience was not handled with the level of care and attention we aim to provide. We will use your feedback to improve our communication processes and ensure a better experience for our customers moving forward and we invite customers on the Reviews platform, not Trustpilot, to prevent unauthorised reviews.
We understand that you may still be dissatisfied with the resolution but we hope that you can understand our position given the full circumstances.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know.
Sincerely,
Charlotte
BEAUMONDE
Order not received and no delivery date!
Order not received!
I would have given a zero star if it was an option. I placed an order for the Luna chair on 05/02/2023. The item showed as 'available for delivery' on the website when the order was placed. However, I am yet to receive my order or a valid explanation for why I do not have a delivery date, 60 days later and counting.
I take no pleasure in giving a negative review but Beaumonde is not a reputable company and, I hope by sharing my experience, others will think hard before spending any significant amount of money with the company.
5. februar 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Lara,
We're extremely sorry for the recent experience you had with us and any inconvenience caused. Thank you for bringing this matter to our attention. Customer feedback is of utmost importance to us, and we value your opinion. We're committed to using your feedback to enhance our services.
At Beaumonde, our top priority is to provide excellent customer service, and we apologise for not meeting your expectations on this occasion. Please be assured that we'll resolve this matter as soon as possible. Jesse from our support team will contact you again shortly regarding an update on your pre-order, which has unfortunately been delayed further until early May. You will see in the response to your previous review we offered you a full refund if you were unhappy to wait for the chair.
Once again, we apologise profusely for the issue experienced and appreciate your feedback. We look forward to resolving this matter for you.
Best Wishes,
Catherine @ BEAUMONDE
I have used Beaumonde a few times now…
I have used Beaumonde a few times now and never had any issues. Just bought the Libra Christopher wall clock, a great product, cheap price, and arrived when they said it would. Again, can't fault the company at all. 5 star for me.
24. februar 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Stephen,
We appreciate you taking the time to share your positive feedback with us. The entire team here at Beaumonde is delighted to hear that you're satisfied with our service.
We're grateful that you chose our company, and we're committed to providing you with the best possible experience to ensure your continued success.
If you have any suggestions on how we can improve our products or services, we'd love to hear from you.
Once again, thank you for brightening our day with your fantastic review. Please don't hesitate to contact us for any further assistance as we're always happy to help.
Best Regards,
The Beaumonde Team ☺️
Reply to response from Beaumonde
I find it incredible that after nearly 2 years you are responding to my review!! As I have reiterated on numerous occasions the item was returned to the exact address specified by Amazon and at cost to ourselves and yet you still chose to disregard this fact and continue to lay the blame on me as the customer. No understanding at all from yourselves over the weeks that we tried to resolve the issue. You are now again asking for the item to be returned!! It was returned nearly 2 years ago so I will state again a word of advice to any potential customers…in my opinion do not order from this company.
I see in your response that you wish to resolve the issue. I am interested to find out how you will do this…you ask for the item to be returned and I will say again the item was returned to the address specified. We tracked the item at expense to us and saw that it had been delivered. You, the company denied this and liaised with us in a very condescending manner despite us providing you with all the proof you needed. The only way that this can be resolved and for us to have any faith in your company would be for you to refund us for the item we returned but it seems from the reviews that this is a common experience for your customers. If you wish to resolve this then email me personally with the details that you have on file
Interesting standard review reply! So exactly how do you propose to resolve the issue for me then Catherine?
17. februar 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Joanne
As we previously mentioned in your first review we're extremely sorry for the experience you had with us and any inconvenience caused. Thank you for bringing this matter to our attention again. Customer feedback is of utmost importance to us, and we value your opinion. We're committed to using your feedback to enhance our services.
At Beaumonde, our top priority is to provide excellent customer service, and we apologise for not meeting your expectations on this occasion.
Once again, we apologise profusely for the issue experienced and appreciate your feedback. We look forward to resolving this matter for you.
Best Wishes,
Catherine @ BEAUMONDE
DO NOT ORDER FROM THIS PLACE.
DO NOT ORDER FROM THIS PLACE.
I placed an order with them on 31 Dec 2022. I received a notification/email 2 weeks later saying my order had been dispatched and had arrived. It was never shipped, nor delivered. Upon following up the dates they gave for ETA on delivery were unclear and they blamed it on the delivery being stuck at sea. Poor customer service. Poor communication. I have had to dispute this with my credit card company. Company very much seems like they're con artists - read other reviews and AVOID.
11. januar 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Jenny,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us. We are deeply concerned by the use of the term "con artists" in your review and would like to address this issue. Our business has been operating for over 20 years and has a strong reputation for providing quality products and services to our customers.
In your particular case we understand that waiting for a popular item to come back into stock can be frustrating, and we apologise for any inconvenience this may have caused. We would like to explain that due to high demand and the Christmas and New Year closures, certain items may have a waiting list and may take longer to receive from overseas shippers.
We always strive to provide accurate and up-to-date information about the availability of our products, and we apologise if this information was not clear to you at the time of your purchase. We cancelled your order at your request and you received a full refund.
We appreciate your patience and understanding, and if there is anything else we can do to assist, please do not hesitate to contact us.
Best regards, Catherine @ BEAUMONDE
scam artists with ugly, cheap merch
Purchased a basket for a child's room that had a note inside upon arrival saying do not leave unattended with children. And it was of poor quality. I of course requested a return - Beaumonde is trying to deny the return. They do not respond to emails unless chased several times. They are now saying they haven't received the return, even with the the tracking info indicating they have. DO NOT PURCHASE FROM THEM.
2. november 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Joyce,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us. We have noted your concerns and would like to address the derogatory language used in your review.
We have reviewed your case and noticed that from the tracking you provided the item was returned to an incorrect address in Glasgow which is in another country. Unfortunately, as we did not receive the item, we are unable to process a refund.
We understand that this may be frustrating, but it is important to note that returning an item to an incorrect address is outside of our control. We always advise customers to follow the return instructions provided in order to ensure that the item is received by the correct location.
We would be happy to assist you in finding a resolution, but first, we need to have the item returned to the correct address. If you would like to discuss this further, please reach out to us directly so we can assist in resolving the issue.
Best regards, Catherine @ BEAUMONDE
No delivery
No delivery
It says delivery 3-5 days. I am still waiting to receive my order. I emailed enquring why it had not arrived and I am still waiting for an answer.
My order page has stayed the same with no update
"Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status."
11. august 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Mr Warner,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us.
We have reviewed your case and noticed that you claim to not have received your item. We apologise for any inconvenience this may have caused.
However, after reviewing our tracking information, it appears that the item was delivered successfully to the address provided. We understand that in some cases, packages can go missing and we would be happy to assist you in resolving this issue.
If you would like to discuss this further, please reach out to us directly so we can assist in resolving the issue. We would also be happy to provide any additional information, such as the delivery tracking information, to help resolve the matter.
Best regards, Catherine @ BEAUMONDE
Besvarelse fra beaumonde.co.uk
Dear Customer, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are glad to see that we have met and exceeded your expectations. We hope to have the opportunity to serve you again in the future.
For any potential customers who may be nervous about making a purchase, we want to assure you that we take customer service very seriously and always strive to provide the best possible experience. We believe that our positive reviews, like this one, speak to the quality of our products and services. Thank you again for your support! Kind regards, Jesse @ BEAUMONDE Customer Services
Ordered a copper glass mirror from this…
Ordered a copper glass mirror from this company. It was at a great price and looks stunning. It was delivered within 3 days, well packaged. I can only say I have had a positive experience with the company and item is of excellent quality. Will be using again in the future.
25. juni 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Nicola, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are glad to see that we have met and exceeded your expectations. We hope to have the opportunity to serve you again in the future.
For any potential customers who may be nervous about making a purchase, we want to assure you that we take customer service very seriously and always strive to provide the best possible experience. We believe that our positive reviews, like this one, speak to the quality of our products and services. Thank you again for your support. Kind regards, Jesse @ BEAUMONDE
Worst customer service I have ever experienced
In response to the reply from beaumonde: You have taken months to send me this reponse despite many calls, emails and messages which were comletely ignored. I told you I did not want the credit note and requested a refund months ago and you did not even respond. Now you leave this message to imply you are in the right? I stand by what I said, awful company, awful customer service. AVOID.
Worst customer service ever. Beaumonde.co.uk have taken my money and refuse to give me a refund despite me returning an item I did not like over 10 weeks ago.
They have issued me store credit but there is nothing on the site I want, I have asked for my money back but they ignore all emails. Just an awful company.
23. maj 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Maxwell,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us.
We have reviewed your review and noticed that you mentioned not receiving a refund. However, upon checking our records, we see that you actually requested a credit note, which was issued to you.
We would like to clarify that credit notes are non-refundable once issued, as per our policies. We apologise if this was not clearly communicated to you at the time of your request.
If there is anything else we can assist with or if there was a miscommunication, please do not hesitate to reach out to us. We value your feedback and appreciate the opportunity to resolve any issues you may have experienced.
Best regards, Jesse @ BEAUMONDE Customer Services
Had a positive experience with…
Had a positive experience with Beaumonde. The items I wanted were at good prices and I received my order far sooner than expected. I returned one item and received a refund quickly. All good.
7. maj 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Lou, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are glad to see that we have met and exceeded your expectations. We hope to have the opportunity to serve you again in the future.
For any potential customers who may be nervous about making a purchase, we want to assure you that we take customer service very seriously and always strive to provide the best possible experience. We believe that our positive reviews, like this one, speak to the quality of our products and services. Thank you again for your support. Catherine @ BEAUMONDE
I wish I had read the Trustpilot…
I wish I had read the Trustpilot Reviews before I placed an order with Beaumonde. If you place an order with this company and it arrives 'not fit for purpose' or 'damaged' in anyway, then you are going to run in to great difficulties dealing with them. Everything is done via email i.e. there is no telephone support and if they claim in response to this review that there is, then they are simply not telling the truth and certainly won't be picking up the phone any time soon! Their customer service is the worse I have ever come across in my lifetime. Absolutely appalling in every sense of the word. If you send an email to their customer service support team (as they call it), then the standard reply you will get in the first instance from them will tell you everything you need to know about this company. Read it carefully. They are quite simply all over the place and it outlines exactly how evidently most customers feel about them as a company.
You will be made to wait extensive periods of time before you get a response (a number of weeks) with various different excuses for the extensive delays (just as I am sure you will read in their response to this!) and they will put many barriers up in order to delay everything further as much as possible.
There are other companies online who sell similar goods to Beaumonde, who's customer service is second to none. Don't make the mistake I did and order from them. You're likely to receive the item in either a damaged, faulty or not fit for purpose state and then have a REAL battle on your hands to get all of your money back.
However, most importantly, don't trust anything they say to do in their emails to you before you return an item. I am taking further action against them because I followed to the letter what they told me to do in order to return my faulty item (of which supposedly they also evidently fixed when they got it back and then made it out wasn't faulty!!) in an email they sent to me, only to then be told I should have only done exactly what it says in their Terms and Conditions. Yes, they are up to all sorts!
Luckily I have all the photographic and written evidence I need to make a claim against them to get all of my money back, just don't make the mistake I did and order from them in the first place!! I am sure they will claim that my review is "misleading" just as they have done with all the other negative reviews on here, but all you have to do is look at their TP Rating to see that whatever they say, customers generally are most dissatisfied with the service they have received from Beaumonde.
In RESPONSE to Beaumonde's reply below: They are now suggesting that it was a user issue!! Like I say, they are up to all sorts. No customer who isn't properly trained should be expected to make good an electrical item!
They also claim in their reply below that they are an 'internet only' company and therefore don't offer telephone support! (even though this is completely contradicted in another reply of theirs to a different review on here). I deal with many 'internet only' organisations who offer numerous telephone contacts for help and advice. It's just one excuse after another, in short they go out of their way to make it impossible for a customer with a problem but one thing is for sure, if they were as quick to respond to all their negative Trustpilot Reviews as they were to responding to customers complaints for sending out goods that simply aren't fit for purpose, they probably wouldn't be in the disarray that they are.
They have now refunded me part of the costs BUT held a staggering £43.25 back because the item wasn't returned in the original packaging (whatever next!), even though they didn't request this on return! Packaging that it couldn't be returned in because the box was so badly damaged on delivery!
21. april 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Charlotte
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us.
We have reviewed your case and noticed that the item was returned was not faulty at all, the cord was threaded through the lampshade of the floor lamp on inspection and easy to unravel. However you returned the goods in another sellers box without its original packaging and minus any void fill. We understand that this can be a disappointment, but it is important to note that our return policy states that items must be returned unused and in their original condition.
In cases where an item is returned damaged, we recommend making a claim with your carrier. They may be able to assist with compensation for the damages.
We are sorry for any inconvenience this may have caused and would be happy to assist you in finding a resolution. If you would like to discuss this further, please reach out to us directly.
Best regards, Catherine @ BEAUMONDE
Isosceles Silver and Brass Clock…
Isosceles Silver and Brass Clock ordered never delivered emailed 3 times and almost a month later no response. Last email asked for refund not expecting any customer service don’t think it exists,
Additional notes delivery was never refused, we have a Ring door bell and have video evidence but this company were not interested.
26. februar 2022
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Paula,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us.
We have reviewed your case and noticed that you claim to not have received your item. We apologise for any inconvenience this may have caused.
However, after reviewing our tracking information, it appears that the first item was refused and another delivery was made successfully to the address provided.
If you would like to discuss this further, please reach out to us directly so we can assist in resolving the issue. We would also be happy to provide any additional information, such as the delivery tracking information, to help resolve the matter.
Best regards, Sandra @ BEAUMONDE
Delivery service inaccurate
Your website says free delivery over 70pounds - even for large/heavy items. I bought a piece of furniture for several hundred, but instead of choosing the free delivery option I chose to pay you 95 more for two-man delivery with quality inspection upon delivery. That service was not fulfilled by your courier, who only came with one person and did not stay to wait for my quality inspection despite my asking. And yet you will not refund the 95 delivery fee. I haven't had further response to this point in my support ticket. Are you not prepared to fulfil your free delivery promise then, if all I got was a standard delivery service which could have been free? You cannot say the size and weight cost is passed on to your customer, if you are prepared to offer free delivery above a certain amount, that's YOUR pricing model.
21. januar 2022
Uopfordret anmeldelse
Awful customer support!!
I ordered items online on the 28th November 2021 and a week later, I am yet to receive an update in regards to dispatch of the ordered items.
The company's response rate and time scales are atrocious. I sent an email to check the status of the order and the automated reply states that customer support response is typically within 5 working days.
Update: Finally received my order 2 weeks after placing the order. I really do not have the energy or time to go through the return of the order due to its late delivery (one imagines that will likely take 6 months).
Given my latest experience with the business, I will not be making any repeat purchase.
6. december 2021
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Larry,
Thank you for taking the time to leave a review about our business. We are sorry to hear that you had a negative experience with us.
We have reviewed your case and noticed that you claim yu didn't received your item for two weeks. We apologise for any inconvenience this may have caused in the shipping delay. After reviewing our tracking information, it appears that the item was delivered successfully to the address provided within 9 days during the busy Black Friday peak period during a lockdown, we understand this is not acceptable but the demands on our warehouses and Royal Mail are at their highest at this time of the year. If you would like to discuss this further, please reach out to us directly so we can assist in resolving the issue.
Best regards, Jesse @ BEAUMONDE
Excellent service and communication
Excellent service and communication - my items are lovely and delivered well packaged and swiftly. Would definitely buy from Beaumonde again.
6. april 2021
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Dear Buyer, Thank you for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with us and appreciate your kind words. Your satisfaction is our top priority and we are glad to see that we have met and exceeded your expectations. We hope to have the opportunity to serve you again in the future. Kind regards BEAUMONDE
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.