Poor customer service for faulty bistro set chair. I have recently purchased an expensive bistro set from Beaumonde. The item took approximately 1 month to receive. Upon assembly of the... Se mere
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Se, hvad kunderne siger
We ordered the most beautiful wallpaper 3 months ago. Our decorator finally got round to hanging it last week, and ran out with a single 10cm strip to go. I immediately contacted Beaumonde to order an... Se mere
Virksomheden har svaret
We ordered a dinner set after seeing single pieces at our local garden centre. Beaumonde were selling the dinner set for a fantastic price, with an added discount as a new customer online. The dinner... Se mere
Virksomheden har svaret
Great range of quality products at competitive prices. Website clearly sets out whether items are in stock for delivery and expected delivery timescales. Beaumonde delivered both my items very quickly... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Your go-to online destination for luxury home decor and interior design inspiration. Our carefully curated collection of furniture, lighting, textiles, and accessories is designed to elevate your living space and create a truly unique and luxurious ambience. We believe that every home should be a reflection of its owner's personality and style, and we strive to offer a range of products that cater to a variety of tastes and design preferences. From sleek and modern to opulent and traditional, our collection features an array of high-quality, designer pieces that are sure to make a statement in any room.
Kontaktoplysninger
Unit 2 Acre Park, Dalton Lane , BD21 4JH, Keighley, Storbritannien
- 01202707770
- support@beaumonde.co.uk
- beaumonde.co.uk
4,0
God
138 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I purchased some Cane Line furniture…
I purchased some Cane Line furniture for my new home which was delivered very speedily and customer service was truly excellent, I must recommend.
2. maj 2025
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Besvarelse fra beaumonde.co.uk
Hi Isaac,
Thank you for your amazing review, great choice with the Cane Line furniture by the way :)
We are just about to onboard some new ranges, so please check back soon for some more Cane Line gems.
Many Thanks
Beaumonde Team
Excellent service for my cancellation
I ended up cancelling my order and the service was still excellent. I ordered the wrong product and assumed I would have to have the order delivered and then return it - not a great prospect as it was a giant beanbag! I emailed beaumonde on a Sunday afternoon and the response was prompt and courteous, with the money showing as pending in my account by Monday morning. Shout out to Tom, thank you!
11. maj 2025
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Besvarelse fra beaumonde.co.uk
Hi Louise,
We are very happy to hear you found our service to be excellent. We always strive to make our customers' lives easy and solve any problems as quickly as we can. We will pass on your feedback to Tom :)
All the best,
Beaumonde Team
Amazing Customer service and fast…
Amazing Customer service and fast response time. Kind & Compassionate due to change of circumstances my order was no longer required. Couldn't have been more helpful.
Thank you so much again.
9. maj 2025
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Besvarelse fra beaumonde.co.uk
Hi Alison,
Thank you for your wonderful review. We were only too happy to help and wish you all the best!
Many Thanks
Beaumonde Team
Excellent customer service
I ordered a chair and emailed to ask for delivery to be delayed whilst we were on holiday. Very quick response confirming that wasn’t a problem. The chair was delivered a few days after our return but sadly was damaged in transit. I emailed the company and had an immediate response with a solution to the problem. Wonderful service, polite and helpful and clearly care about their customers. In spite of the issue I wouldn’t hesitate to order again.
30. april 2025
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Besvarelse fra beaumonde.co.uk
Hi Claire,
We really appreciate your review and were happy to sort out your issue as soon as possible! Hopefully next time it will be smooth sailing!
Many Thanks
Beaumonde Team
Brilliant company
Brilliant company! I was worried that the company would use Evri as a courier, so I emailed them to ask if it would be possible to get another courier. Tom, the manager, said no problem & my clock was dispatched with FedEx. I received my parcel with 48hours of ordering it. They kept me up to date with the tracking. First class service all round.
25. februar 2025
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Besvarelse fra beaumonde.co.uk
Hi Sandra,
Thank you very much for your wonderful review :)
We are glad you enjoyed the service and hope to see you ordering again soon!
Beaumonde Team
Brilliant company
Brilliant company. Delivery was quicker than said which was brilliant and customer service and delivery lads were spot on!! Will Definitely order from this company again!!
19. november 2024
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Besvarelse fra beaumonde.co.uk
Hi Paul,
Thank you for your review. We are delighted that you enjoyed the service and speed of delivery, two things we do our best to excel at!
Looking forward to seeing you shop with us again soon!
Beaumonde Team
Terrible company
Terrible company!
I ordered & paid for 3 samples , they never arrived , contacted the company via email they replied & were rude insinuating I was not telling the truth . Eventually they agreed to send out replacement samples , guess what ??? They never arrived either . Waste of time . No samples & been paid !!!! Are you going to refund my money ? . Don't order from this company there's a good chance you won't receive your order .
UPDATE . Since leaving the review the company emailed me , & have sent the samples out recorded mail.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Kat,
Thank you for sharing your feedback.
While we have acknowledged and apologised for the delay with your order—taking steps to resolve the issue—we believe the rest of your review misrepresents the communication that took place between us.
At no point were we rude to you, nor did we imply that you were being untruthful. We have sent you all correspondence between us and asked for clarification on where this occurred.
Despite multiple attempts to reach out, we have yet to hear back from you. Without your response, we can only assume there may be some confusion or that this feedback pertains to a different company, as our communication with you has consistently been polite, apologetic, and focused on resolving the issue.
When you first informed us that your samples had not arrived, we apologised for the delay and asked you to wait a few more days to see if they turned up. When they didn’t, we promptly sent out a replacement order.
After learning the replacements also didn’t arrive, we again apologised and suggested waiting an additional couple of days in case of further postal delays. At that point, we refunded your original order as a gesture of goodwill and shipped out a new batch via recorded delivery to ensure they reached you.
Your review suggests that we acted only in response to your public feedback, when in fact, this is entirely in line with how we handle any order issues—proactively and with the aim of resolving them as quickly as possible.
Once again, we sincerely apologise for the inconvenience caused by the delays. We value your feedback and remain open to hearing from you if there is any additional input that could help us improve our service further.
Kind Regards,
The Beaumonde Team
I had a wonderful experience with…
I had a wonderful experience with Beaumonde.co.uk. Their customer service was exceptional, and my items arrived promptly and well-packaged. The products, from the beautiful twin mirrors to a high-quality dinner set, were all of great quality and reasonably priced. I even received a personal email from Charlotte, which added a lovely touch to the service. I'm very pleased with my purchases and would definitely shop here again. Four stars!
10. november 2024
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Besvarelse fra beaumonde.co.uk
Hi Sidny
Thank you for your amazing review. We'd love your feedback - if you thought our personal service was exceptional, the items arrived quickly and well packaged, plus you loved the product; what do we need to do to earn five stars? We are not sure what else there is :)
Beaumonde Team
The cover we received was excellent…
The cover we received was excellent quality and a perfect fit.
Customer service were extremely helpful.
24. september 2024
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Besvarelse fra beaumonde.co.uk
Hi Sean,
Thank you for your 5* review. We pride ourselves on our customer service and quality products so we are happy to see you appreciated both.
Hope to see you shopping with us again soon!
Beaumonde Team
Tina Twin Mirrors
Really lovely twin mirrors that have already had compliments. Well packaged and quickly delivered
9. september 2024
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Besvarelse fra beaumonde.co.uk
Hi Diane,
Thank you very much for your review, we are delighted to see you liked the mirrors and you enjoyed our speedy delivery :)
Beaumonde Team
1st purchase with this company
1st purchase with this company, great price on a mighty bean bag that I have previously bought elsewhere for much more.
Great service updated on delivery and arrived promptly when promised
Would use this company again
1. august 2024
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Lee,
Thank you very much for your wonderful review, we are glad to hear you enjoyed our service and look forward to seeing you order again soon!
Beaumonde Team
Terrible company
I never received the light I ordered from them on 3 August 2023. Their 'customer service' is non-existent as they never replied to any of my emails, to the form I submitted or to the letter I posted. I had to raise a case against them via PayPal which got escalated as they didn't respond there either. PayPal eventually awarded me a refund. Terrible company. Shop at your own peril.
28. september 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Shaus
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
I wish I had read all negative comments here before making purchases with them….
Scam company and awful customer service!
Ordered a champagne cooler and when it arrived was different colour and shape so immediately contacted them and arranged for refund.. I sent it back same day it was delivered in the same packaging and its been over 2months they havent refunded my money!! they stopped communicating to me so I had to raise a dispute through my card provider and after their investigation turns out they claim i sent the item back with scratches?! we didnt even fully open the package as when i half opened it and saw its a different colour put it right back and repackaged it and sent back… clearly this is a scam company with dodgy dishonest people working there which their aim is to rip off people… They should not be allowed to do business and must be banned….
17. september 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi N J
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Terrible customer service.
We placed an order through Beaumonde on 3rd August for a £350 lampshade and received a confirmation email saying the order had been fulfilled. After 2 weeks we had heard nothing more so we sent an email enquiry as to when out item would be delivered. 10 days have passed now since we sent the follow up email and we have still heard nothing. Really bad customer service! If they at least kept their customers updated that would be an improvement. Still hoping that our lampshade will be sent but can't reach anyone to find out! Very irritating and expensive. I would advise avoiding this company.
31. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Van Baxter
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Horrendous customer service
Horrendous customer service; avoid these cowboys.
11. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Allan
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. The only thing we can suggest is to contact your bank and let them know that the company you ordered from has entered liquidation and hopefully they will refund you, although I appreciate that too much time may now have passed.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Ordered an expensive print
Ordered an expensive print, communication was great before purchase. Since purchasing I’ve heard nothing. I’ve asked numerous times for an expected dispatch date and I’ve been ignored on chat, email, phone number is out of use, I’ve instagram messaged and every comment I’ve left has been deleted. Left with no option but to raise a case with my bank. Terrible customer service. I wish I’d read previous reviews before ordering as this seems a common issue with customers.
7. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Laura
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Scam Company!!!!
Scam Company!!!
Ordered items from them in June, by August they still had not been delivered. Had to open a dispute to claim my money back. Company tried to cancel those claim payments with their bank. DO NOT ORDER FROM THIS COMPANY. YOU WILL NOT GET YOUR PRODUCTS OR MONEY BACK.
7. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Zenab
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I do hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Scam company
Scam company, do not buy from them! They scammed us out of a lot of money, won’t answer any form of communication and now blocked us on FB after we left a review and we’ve still got no product. Terrible service and would not recommend and don’t believe they are real .
1. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Loraine
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Absolutely appalling customer service
Absolutely appalling customer service!
Made an order for 2 lights in July to be told they would be here early August, the 9th the email states. Then I went on the site an it said delivery for this item will be from august 1st.
I have sent 7 emails, 1 instagram message and 4 message on their web chat.
Nothing has been replied to, not one message!
I will be contacting my bank and also the ombudsman.
The light has also been since removed from their website!
Why wouldn’t replying to your customers be a number one priority?
17. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Mr Redman
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. I hope you managed to get everything sorted with the bank and your money returned.
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Extremely poor customer service and…
Extremely poor customer service and lack of communication. I placed an order for 2 items in their sale. The order was accepted and I received confirmation. I followed this up a few weeks after and didn’t have a response. I contacted using their contact us page asking for an update. The order was cancelled with no communication. The items are still available in their site however, back at the normal price. Looking at other reviews this is a company who don’t appear to care about their service, communication or customer journey.
16. august 2023
Uopfordret anmeldelse
Besvarelse fra beaumonde.co.uk
Hi Laura
I am writing in response to your review to let you know that since January 2024 Beaumonde has been under new ownership.
I am really sorry that you had problems with your order and the previous owner. We can assure you those problems won't happen again!
We’d love for you to become a Beaumonde customer once more, we pride ourselves on our exceptional customer service and attention to detail. We are passionate about providing customers with a seamless online shopping experience, from browsing our selection of products to placing an order and receiving prompt delivery.
Please do contact us if we can be of any further assistance to you.
Many Thanks
Tom
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.