I ordered my basket for Valentine's Day…
I ordered my basket for Valentine's Day for my girlfriend who has been graciously taking care of me after i broke my ankle. The basket I picked specifically had truffle sausage which I knew she would love since she loves truffle, it was supposed to be the center piece of the basket, however, I received a beef summer sausage and when I emailed about the mistake, customer service basically just told me "you signed our terms and agreement so deal with it". That's the way I felt the response meant. Although it was delivered in a timely manner and the arrangement was nice, I was not impressed with the lack of customer service and the wrong item, regardless if a change needed to be made at the last minute. I wish someone would have asked me to pick something else rather than just picking for me, especially because I bought the basket based on that truffle sausage. Nice arrangement, but most likely won't be buying again.
Besvarelse fra Connecticut Baskets
Thank you for your feedback, and first, we want to wish you a speedy recovery with your ankle! We are so glad to hear the arrangement was nice and arrived on time for Valentine's Day.
We sincerely apologize that the substitution of the truffle sausage left you disappointed. While our terms do allow for substitutions of equal or greater value to ensure your gift arrives by the holiday, we never want our customers to feel dismissed when they reach out. We are sorry if our previous communication felt that way—that was certainly not our intent.
We appreciate your feedback regarding the desire for more input on substitutions, and we will share this with our team as we look to improve the customer experience.
