Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I have paid the item March 17th
Not received even it was marked « delivered »
I sent many e,mails to find a solution
Finally your answer was to contact the transporter
I sent a last e.mail today mentioning TO FORGET IT
I ordered three "nightlights" in November 2025 for Christmas gifts. When they failed to arrive I contacted the company. Edward quickly got back to me. After extended research he found they were stuck in shipping. Edward quickly shipped me three replacement solar lights, which arrived in plenty of time. Fast forward 3 months. In February 2026 the missing items arrived. I reached out to Edward sharing the situation. Surprise! He said I should keep them. That was totally unexpected. Thanks!
I was happy with my purchase which arrived fairly quickly and well wrapped to prevent breakage. I needed to use scissors to cut the tape and accidentally snipped the power cord-ugh!
I emailed the company to request a replacement, which I was prepared to pay for. They responded very quickly and advised that they had sent me a new cord and did not charge me for it. The email was from Edward who was super quick to fix my issue. Customer service was awesome!
I purchased two astronaut night light projectors from Spacetrips via a facebook pop up advert. Despite having an order dispatch confirmation email and tracking number the tracking site does not show any activity some 2 weeks later and says that the item is in transit. There is no way to contact Spacetrips other than an online chat page. Nobody responds to this. I fear I have been scammed. DO NOT PURCHASE FROM THIS SELLER!
Items delivered and box severely damaged - no way I could gift.
Trying to return and even although sent photos of damage, they need evidence of time of photos!!!
They are being akward as they wont refund money if package returned damaged…. so even although I have evidence, they are not willing to accept this, will say damaged on my return and refuse refund.
Would not buy from them again.
I'm really happy with this site. I have made two orders so far, and everything was more than perfect! I got an Astronaut lamp for a present and my friend loved it!
I ordered two units as XMas presents for my boys. Both units stopped working within a week of using. I emailed the company that responded but said I would need the box to return as they needed the bar code!? I no longer had the box, I have the receipt and order no to prove purchaser but they have still declined to refund or replace the units with out the box.
Unit 1 - No stars, unit not working as it should.
Unit 2 - Did not work with the remote and the stars function has also stopped working.
DO NOT BUY FROM THIS COMPANY - IF THE UNIT IS FAULTY IT WILL NOT BE REPLACED WITHOUT THE BOX, SO KEEP THE BOX!!
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
