Bairstoweves Anmeldelser 

The agency have unlawfully withheld my deposit for nearly 1 month despite no dispute with my landlord. The agency have admitted fault with the deposit scheme twice. I have been left financially vulnerable and every time I contact them, I get told “another 3-5 days” - and they ignore emails!

Appalling customer service? 2 properties were placed with bairstow eves...after only 4 weeks because they failed to advise us properly both properties were taken off sale...its was only after 3 weeks that another agent enquired if we had sold them and told us they were no longer advertised? They also told us the agents woukd have been notified several times begore they were taken off the websites but they failed to do anything in fact denied they had rcvd these communications..so in fact they did nothing with either properties for nearly 4 weeks by the time they got back to me!! Then after a supposed viewing at one house they left it unlocked with front door ajar...a serious security risk..oops
Then after I discussed a reduction on one house they reduced the wrong house by 45k ?? No one questioned this?? no red flags?? and no one wondered why there were loads of enquiries??? As if anyone reduces a low priced property by 45k??? Maybe 5k or even 10k I confirmed the property prices again and they were amended but also asked for confirmation on viewings that were based on correct prices...Needless to say...someone called me to check if I was at the house for an 11.15am viewing AT 11.07AM!!!!! no I replied I'm not and pointed out the timings
She then said...Well I was called at 10am and asked to call you...so she obviously didn't think it was important so left it until 7 minutes begore the viewing!!! It only gets worse and worse...she was then shocked we could not make it And was quite offhand as if if this was actually my fault and NOT their complete incompetence. Since then they are ignoring emails and letter and can only assume they hope I go away

I have received excellent service from the Bairstow Eves lettings team (Nottingham) over a period of many years. Finding fantastic tennants and providing invaluable advice to me as a landlord on the current local rental market.
Nadines local knowledge is excellent and communication is always easy, pleasant and helpful.
I've appreciate that someone at Bairstow Eves always answers the phone and helps out, which is definitely not the case with other local letting agencies.

We have finally moved in to our perfect home which is a big thank you to Tegan she went above and beyond to get us this house and we can’t thank her enough. She is so friendly and helpful nothing was too much trouble. What a credit she is to your company. Thank you so much Tegan. Xx

Had a pleasant and warm experience with the Bairstowes team in Nottingham central recently. Keiran Shaw was fantastic in ensuring a smooth end in our previous property and was on top of things in helping us secure our new home. His prompt updates especially regarding uncontrollable delays, his patience in answering all our questions, industry knowledge, and professionalism were quite commendable. We’re glad to have found our new home and are currently settling in.
As returning customers with Bairstowes after almost 4 years, it’s safe to say we have only had amazing and warm experiences with the team at Nottingham.
I’d highly recommend Kieran Shaw ✅

I would like to write a review for Bairstow Eves letting. I have nothing but praise for the team Jason, Jessica, Clairessa, and particularly Freddie. As a new landlord they were excellent and attentive to all my requirements, they helped me through the process of letting a property for me. A five star review is easy to give.

Disappointing Experience with Unprofessional Service

I recently had the unfortunate experience of dealing with Sam at Bairstow Eves, and I must say it was far from pleasant. From the outset, I found her to be quite rude and dismissive. Despite my efforts to remain polite and respectful, she seemed to take offense when I asked clarifying questions about the services offered.

It was clear that Sam lacked the training and experience necessary to handle client inquiries effectively. Each time I challenged her responses, she became defensive rather than engaging in a constructive conversation. It’s disheartening to encounter such unprofessionalism, especially in an industry where good communication and customer service are essential.

It's a shame, as I believe there are many individuals who would excel in this role and provide the level of service that clients deserve. Unfortunately, my experience left me feeling frustrated and undervalued as a potential client.

I hope the agency takes this feedback seriously and invests in the proper training for their staff to ensure a better experience for future clients

A professional and friendly property lettings service from start-to-finish.

I had an awful experience with this company. Their service is appalling—high staff turnover, no returned calls or emails, constant chasing for payments, and endless delays for repairs. I signed a one-year fully managed contract with insurance and zero deposits, yet payments were late for the first three months, and communication was virtually nonexistent.

My tenant left a month early in August 2024, and despite repeatedly chasing the insurance (Zero Deposits) for the owed rent and damages, I was only informed today—five months later—that the adjudication resulted in just £50. No explanation was provided, despite my submission of invoices for rent arrears, breakages, and deep cleaning.

If I could give zero stars, I would. Avoid this company at all costs—they are an absolute disgrace.

it is pleasure to deal with Bairstow eve hucknall from last six years, specially deal with Jodie, very professional & efficient

Cant thank the team enough at the Mansfield Branch, they worked well on the sale of our property and had great communication throughout. There were difficult times but the team kept pushing for that sale. Absolutely recommend and would 100% use again.

Horrible attitude! Please be weary that they will bluff about another offer on the table just to pressure you to get a higher price.

Their listing was lowered to a level the seller wouldn't even accept so be sure not to waste your time and get caught in a web of lies.

Eilish the property maintenance manager respond promptly to the complaints raised about the heating of 219 Sadler Road and solve the issue within 24 hrs

I vacated my flat 6 months ago, and despite endless promises to "evaluate and return" my deposit, they have done absolutely nothing. Every time I follow up, I get the same excuse – "we're working on it" – but it's clear they have no intention of refunding what is rightfully mine.

Their behavior is completely unethical, and they are taking advantage of tenants. Do yourself a favor and avoid this company at all costs. If you value your money and peace of mind, stay far away from them.

I've been tryingn to purchase a mortgage with this company the reservation ran out before the purchase was complete wasting my time and money this happened because bairstow is not interested in filling there part on e they vot thre mone I've been ignored and pushed aside countless times buy this firm was told they will call me back at least a dozen times with no call back there email response are normal shurg offs all I've needed from them was the lender form so the solicitor and sale rep can do there job took 6 weeks of waiting g and chasing there mortgage department to fail miserable because after they git paid for there part in the sales and purchases they don't care anymore and you git pushed to the back burner this has lost me £1000s of pounds in fees to solicitors and reservation in the property all because there not interested after you paid there fee I'm a first time buyer and completely deverstated buy this company.

Absolutely incredible service from start to finish. Morgan & Amelia were incredible throughout the selling process, always on hand and constantly on the ball.

Booked 2 viewing but however no one showed up, wasted our time, not very professional for such reputed company.

promoting zero deposit scam when I have enough for the deposit, ending up paying extra and zero service for the whole tenancy. Not recommended!

Five start treatment from Kirsty and her hard working team in the sale of our lovely bungalow.
Many thanks
Terry & Marion

I previously worked for this company as a lettings manager and was shocked to receive a letter stating I owe them over £1,000 after leaving the job over a year ago. This is completely unacceptable and feels ridiculous. I've never encountered a company that expects former employees to pay money after their tenure, especially not after so long. I think they forget how much I know about how they operate as a business, like how they charge tenants when leaving a property for things they didn’t actually do (only getting quotes then demanding money for works that have not been completed), plus a ton of hidden fees for landlords that aren’t even mentioned in the terms of business. What an absolute joke of a company. I would advise potential employees to be cautious and ensure they fully understand any financial obligations before accepting a position here. I would also advise landlords to stay away if they don’t want a company to rob them for their money!!!