Bairstoweves Anmeldelser 

I have had yet again another miss call from Bairstow Eves - I have not ever contacted Bairstow Eves Grays Branch about selling or purchasing a property I have told them numerous times to take me off their mailing/calling list and yet it is still happening

Very pushy and spam you constantly, was told we was just looking for now but they spam call us and email us at least twice a day.

Leave voicemails saying things like sorry the house you want to view is sold just for me to ring up and confirm and be told no its not...don't communicate at all.

Had a meeting with a mortgage advisor who told us to send him the houses and he would look into them etc just to find out he's out of office for 4 days so whats the point.

Apparently the average house viewing time is 15 mins? we was rushed around a house within 10 minutes then expected to be at an appointment 5 mins later that's a minimum 15 min drive.

After a very unforgettable 16 week contract with Bairstoweves to market and sell our house….
We had two viewings which was of course very disappointing.
We signed a contract on the 20th of January this year, I specifically asked their agent when she valued our house if she was certain she could sell it at her market value..A Sound YES within I wanted (12 weeks) she argued they would need 16 week with a higher valued house..
This was agreed.
Viewings were dismal so basically Bairstoweves did not keep to their contract.
There office lad called me just over two weeks ago asking to lower the house price…I reminded him of the valuers promise….so I refused.
I asked the lad to get the boards removed at the end of the 16 weeks..which he duly did..
TODAY they have emailed me siting contract fees…..
As far as I’m concerned We’ve had a very shoddy service from Bairstoweves , Their member of staff told me the date that the contract ended and checking dates …we were both correct on end dates….

Bairstow eves were dealing with the property I was purchasing and the service was ok but please do not use Muve Conveyancing if they recommend using them!! They are the most incompetent company I’ve ever dealt with and ended up costing me £3,500 with additional stamp duty and various other issues from multiple failed completion dates. There were 3 people in the chain (one first time buyer and one going into rented so very straightforward chain), 2 of us were using Muve and it ended up taking over 5 months to complete. They are also based in Sri Lanka as confirmed by Sheron, my 3rd case handler (something which was not made clear at the start of the process) so talking on the phone to anyone is extremely difficult. I called and waited on hold for 20 minutes then when asking to talk to a manager, they suddenly couldn’t hear me and hung up. Also due to the time difference, you will get about 1 email a day at best.
The reviews on Trustpilot are not genuine so please do not be fooled with the 5 star reviews they must make internally!!
PLEASE DO NOT USE MUVE!!

I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!
I called them to come back and close it, this incompetence is unforgivable, will never use this company again.

Terrible costumer service all my questions had an answer: I don't know!! this is not a service is just someone answer the phone without any knowledge!!!

I would just like to say that I have the best service from senior letting agent Sophie Buckthrope from the Nottingham branch .. she is quick to respond to emails clear and polite and she basically gets the job done !!

Booked to view 3 properties a week in advance. Cash buyer. Estate agent didn’t turn up to the viewings nor think to call me I had to call them! Avoid at all cost! When I spoke to them they told me they lost the keys and forgot to call me!

I’ve had a terrible experience with Bairstow Eves (North Finchley), particularly with property manager Moshe Ben-Zion. His lack of professionalism and poor communication has made the end of our tenancy incredibly stressful.

Despite moving out of the property almost two months ago, we have still not received a penny of our deposit or the rent we are owed. A £502.20 fee was introduced only after we moved out, with no prior mention and no explanation of what it was for. When asked, Moshe claimed it was a “set company charge” but admitted he couldn’t break it down—even though we found the replacement tenants ourselves.

We’ve sent multiple emails and made several calls, most of which have gone completely unanswered. It was only after opening a formal dispute with the deposit scheme that we received any response at all.

This kind of service is unacceptable. I strongly advise others to avoid renting through this branch.

Darcy is a massive credit to baristoweves Nottingham she dealt with our application and we met her on our viewing she’s a delightful hard working person, went above and beyond for me and my partner should be proud of the work she delivers to what only I can imagine is what she does each and every day

Many thanks for everything Darcy

Mediocre service/no comms/obnoxious clueless staff
So i signed up with Bairstow Eve Norbury, CR7 to market and sell my flat in early Nov 2024.
By Christmas 2024 still no viewers, perhaps just one phone call saying i might have to reduce my asking price and that was when I called them to ask if I could see a very nice looking flat up the road from me which they were also marketing.
I arranged a viewing and waited outside at the allotted time, the external was a series of dark, dank, filthy passageways only leading out onto an unlit car park or a short set of steps to the main road. It stank of urine, several rough looking people went past me making me flinch with fright at my bag and phone!
The agent waved at me in the distance some 10mins later complaining I had been stood in the wrong place, with it being early Jan and pitch black I obviously did not want to stand at the back of the building isolated.
We walked past filthy broken smashed in front doors which had been poorly fixed, thumping music coming from some, up and down passageways and stairs attempting to find the flat in the badly designed block.
We were met with a waft of smell of dirt/cooking, kitchen was filthy, cupboards hanging off/doors of cabinets missing. No light at all in the bedroom. There was duct tape on electric sockets, the whole flat was terrible!
The vendors wife was there and I asked how much the service charge was. She said her husband took care of all that and it was his flat which he'd lived in since he was young.
The agent gave me the most angry look and said "outside"!
He more or less gave me a reprimand for having had the audacity to ask the vendor as opposed to him.
This flat was in a terrible state, when i looked at the ad once more it was blatantly clear the photos had been photoshopped to make it look wonderful. It was not even worth 190 let alone 220. Yet they made me reduce my price and still did not pro actively find me anyone interested in seeing my flat.
Time went on and they brought me a viewer-just the one in all that time- more than 2 months at this point, this lady came in and went out within a few minutes, they barely described or knew anything about my flat.
I chased them via email a load of times asking if she was likely to make an offer, never got any response. Eventually after around 3 weeks they said her plans had changed.
I looked at the ad they had for my flat on Rightmove and noticed it was directed only to buy to let customers. I emailed them about this, again no response.
oh but he did add the words "would suit first time buyer" when i called after having emailed them idk how many times-only at a push though, he appeared very indignant at it.
They arranged another viewing-actually thinking back i am guessing the 2nd viewer only interested as a result of the wording changes i instigated, the person came and went, again no feedback nothing nada zero zilch, still waiting 2 months on.
They never responded to my email asking them what would happen regarding my contract, if it could go on a rolling basis once it was up or not and never responded to any questions I had about their service.
They left my ad up as well despite having finished the contract with them. They only took it down because my new agent got them to do so.
I think I would still be trying to sell 3yrs later if I stayed with them. The guy was very obnoxious too, having a go at me because i've used quite a few agents now. They really don't like people do they?
What was that my colleague said they used to refer to them as "barefaced thieves" lol

😡Billie-Jane Maidstone Branch😡
Very unprofessional rude behaviour
Uses “whats app” to inform
You of completion dates when the conveyancing solicitor is unaware of any such dates

DO NOT USE THIS ESTATE AGENT!

This is a review for the Hucknall branch.
I had been looking for a property to rent and just couldn't find anywhere suitable in the area I wanted. In the end I viewed a property that was slightly out of area but once there it was not for me. Jodie immediately picked up on the fact that the property was not suited to me and remembered a property that had just come up, in the area I was after. I viewed it the same day, loved it and consequently moved in.
I cannot thank Jodie enough for all that she has done for me. She is amazing and intuitively knows her clients wants and needs. An absolutel star!
Jodie, from the bottom of my heart, thank you! <3

Bairstoweve Walthamstow branch recently arranged a new rented property for me. They include a clause whereby your energy supplier become OVO automatically upon signing the tenancy unless you request not to. I requested a different supplier and they ignored me, seemingly on purpose because OVO pays them commission.

They have refused to apologise or take responsibility for providing my data to OVO who set up an account in my name without contacting me until 9 days into the tenancy. Luckily a small amount of money is owed but it’s incredibly unethical. OVO recently were forced by Ofgem to pay £2.4M in damages for its treatment of customers and incorrectly assessed bills.

Avoid Bairstoweve Walthamstow and other branches if you can: they broke their own contract terms and wont acknowledge it.

Bairstoweves recently acted on my behalf for the sale of my property. I had an overall good experience with the staff who were great at attracting potential buyers. Staff were professional, friendly and supportive all the way through to completion. Thank you Ian, Ellie, Edina, Vasco, Scott and all the Team at Bairstoweves Stratford for all your help, much appreciated! Joy (and Nicky)

Biggest mistake ever made using this Estate Agent. They overpriced my house and when it became obvious they did not contact me to discuss the situation. They failed to respond to any of my emails or messages. Do not use this company

Bairstow Eves branch which was about 20 yards away from the flat for sale failed 3 times to attend viewings .
The first viewing the agent failed to turn up at all and it was only by chance I was in the property and a friend allowed them access to the building , subsequently on the second visit the sales agent called the buyer to confirm the visit and because she didnt get a reply failed to turn up for the viewing . The same agent forgot to arrange another agent to attend the final viewing as she was not available .
Luckily the buyer called into the office and someone let her in although he didnt know the key safe code or position .
I handled all the communication between the buyer and myself as well as my solicitor .
Subsequently the office closed and I was randomly called by the new agent to check how things were proceeding .
Really didnt need them anyway as the person buying the flat was a friend of a resident but I had already signed with Bairstows before I was made aware of it .

If you want to sell your house with a company who acts more for the purchaser than for you - who is the one actually paying them - then choose Bairstow Eves. Terrible communication, terrible service and useless marketing. I cannot recommend avoiding them highly enough (Folkestone branch). Never again. Avoid at all costs!

Is it possible to rate this estate agent 0?
They don't come more insincere than this. You're better off requesting estate agent change than risk wasting your time and scarce resources dealing with Bairstow eves. You will put yourself in limbo dealing with them. Stay clear!

Hi just wanted to say that the team at the east Croydon branch have been great especially Adam who’s assisted me through the whole process with prompt and clear information an asset to the business many thanks Rocco