Shipment was lost by Fedex. Have tried contacting the company for 3 weeks not, email, phone, online support. No response Update: I did hear back from Autowin and they are remaking my floor mats.... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good value and the colors were refreshingly represented very well. It would be 5 stars if the "special instructions" section they have, questions, and comments were responded to. Cannot comment on dur... Se mere
Workmanship and Quality of the mat set for my 2007 M5 is fantastic, except for one minor issue...the area on the driver-side front mat is already showing significant wear where where the heel goes bet... Se mere
The order took a while to receive, but to be expected as these are custom orders for specific Cars. My Portofino floor mats were of the highest quality and materials I have observed in other cars. Br... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Our floor mats are designed to fit precisely in each vehicle model, providing complete coverage and protection against dirt, moisture, and wear and tear. We understand that vehicle owners take pride in their vehicles, and we strive to create products that not only meet but exceed their expectations.
Kontaktoplysninger
Geliu G.2, 14184, Vilnius, Litauen
- info@autowin.com
- autowin.com
3,7
Middel
150 anmeldelser
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Unfortunate error sorted very quickly and easily
There was an error with my order to the UK, I was sent a LHD set instead of a RHD set. I contacted AutoWin customer support via email and got a reply within hours and the correct set sent out. Received within a week.
19. august 2024
Mats did not match the order
Mats did not match the order. Quality is also not on par with the price point paid.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations in terms of fit and quality.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Amazing design and quality of work
12. august 2024
Great Quality Car Mat for my Ferrari
The mats are made of high quality and appear to be quite durable. They are stylish, color is great, and they fit the car perfectly.
26. juli 2024
Besvarelse fra AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations and fitment issue.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Would not recommend
Waste of money. Sent me the wrong product twice and I just gave up. The second time it was poorly packaged and poorly constructed with the wrong materials, almost feel like it may have been on purpose. Would not recommend.
25. juni 2024
Besvarelse fra AutoWin.com
Thank you for taking the time to share your feedback. We're sorry to hear that the mats you received did not meet your expectations and fitment issue.
Customer satisfaction is our top priority at AutoWin, and we take your concerns seriously. We would love to make this right for you. Could you please contact our customer service team at info@autowin.com with your order details so we can resolve this issue promptly?
We appreciate your business and hope to turn your experience around!
Best regards,
AutoWin Team
Not satisfied
First I got an positive Mail with an possible discount, then after I sent them pictures they make fun and saying they look awesome. Whish I could share pictures.
EDIT 13.09
Here is they’r solution. I hoped for an maybe refound or new mats, but…..
CUT PASTE
Hello, The floor mats you ordered are not yellow, they are beige. According to our return policy, you could have returned the mats within one month from the date of receipt. Now, too much time has passed.
SORRY, can’t because they are in the bin
17. juli 2024
Uopfordret anmeldelse
Besvarelse fra AutoWin.com
Thank you for your feedback. We are genuinely sorry to hear about your experience and regret that our communication came across in a way that wasn’t respectful or professional. This is certainly not the standard we hold ourselves to at AutoWin.
We take your comments seriously, and I will personally investigate what happened here. Your satisfaction is important to us, and we’d like to make things right. Please contact us at info@autowin.com , and we will work with you to address the issue promptly.
We truly appreciate your patience and hope to earn back your trust.
Best regards,
AutoWin Team
I am still waiting for a response
I am still waiting for a response. Initial response was good but now no answer despite my multiple requests. Not sure why?
7. juni 2024
Besvarelse fra AutoWin.com
Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your requests. This is not the level of service we aim to provide, and we understand your frustration.
Please rest assured that we will prioritize your case and get back to you as soon as possible. We greatly appreciate your patience, and if you could kindly reach out to us again at info@autowin.com, we will ensure your concerns are addressed promptly.
Your satisfaction is important to us, and we are committed to resolving this matter swiftly.
Best regards,
AutoWin Team
Excellent service and products
Amazing quality car mats for my URUS & Huracan. Better than OEM.
6. juni 2024
It is a reliable and prompt co
It is a reliable and prompt co. Iam pleased with my transaction, fast shipping. Thank you AutoWin. That is how you Win customers 😜
28. maj 2024
Fantastic communication nothing is too…
Fantastic communication nothing is too much trouble.
13. maj 2024
My order hasn’t arrived yet and it has…
My order hasn’t arrived yet and it has been more then a month
2. maj 2024
Besvarelse fra AutoWin.com
Hello,
We apologize for the delay in your order. You chose the standard delivery method, and unfortunately, due to the ongoing delivery restrictions and the current situation in Israel, shipments are taking longer than usual. We appreciate your patience and understanding during these challenging times. Please contact our customer service team for further assistance or to explore alternative solutions.
Thank you for your understanding.
Best regards,
AutoWin
everything is so great!!!!!
29. april 2024
Best Mats and Matching Colors I’ve Seen
Super high bespoke quality mats for my exotic collection
11. april 2024
The mats were completely the wrong size…
The mats were completely the wrong size and shape. This is despite them having the make model and reg of the car . Very disappointed.
5. april 2024
Besvarelse fra AutoWin.com
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about the issues with the size and shape of the mats. We strive to ensure a perfect fit based on the make, model, and registration of the car, so it's disappointing to learn about this mismatch.
Please reach out to us directly at info@autowin.com with your order details. We are committed to resolving this issue promptly and ensuring that the mats fit your car correctly. Your satisfaction is crucial to us, and we look forward to making this right for you.
Thank you once again for your feedback, and we hope to solve this issue to your satisfaction soon.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.