autovia.it - Firenze Aeroporto Anmeldelser 

We had the most appalling experience, marked by unprofessionalism and outright racist behaviour. Despite booking our car months in advance, the company ruined the start of our trip by suddenly insisting we present two credit cards instead of one, even though a single card had more than enough limit to cover the expenses.

Instead of helping us find a solution, the staff at the counter were hostile and dismissive. Shockingly, one individual began ganging up on us and making racist remarks, including calling us “piece of shit” and speaking derogatorily in Italian, assuming we wouldn’t understand.

They refused to assist us in any way, leaving us stranded and forcing us to forfeit our deposit money. This was not only appalling customer service but also deeply offensive behaviour.

Avoid this company at all costs.

Disgraceful Experience – Rude, Dishonest, and Racist

We booked a car months in advance at a great price, but when we arrived, the company looked for excuses not to honor the booking. They suddenly demanded two credit cards as a guarantee — something never mentioned on the booking voucher. When we asked for proof, the staff said the terms were “600 pages long” and refused to show us.

The staff were extremely rude, openly unhelpful, and at one point told us: “We will not give you the car – do what you like.”

To make matters worse, we were insulted with a racial slur — being called “a piece of shit” because of the color of our skin. This is beyond unacceptable and clearly discriminatory.

This company hides behind unclear terms, mistreats customers, and engages in outright racism. No one should have to go through this. Do not book with them

Had the most awful experience with these guys! Booked cars in advance, only to find out on the day that every key person requires two physical credit cards on them. None of that was shared in the booking email. Made multiple calls to their office as advised by the front desk people. Got no where. Ended up paying €1200 at Avis to get a car on the spot as we never managed to get our car we booked months in advance with Autovía. Cost us so much more, ruined our holiday, took no responsibility!
Horrible rude, racist staff. They swore at us in Italian thinking we won’t understand. Avoid them like plague!

Lang wachten bij balie bij vliegveld Florence. Daarna prima geholpen door Oleg. Upgrade gekregen: nieuwe SUV. Geen gebruik gemaakt van aanbod extra allrisk verzekering omdat ik deze al had afgesloten via Booking.
Terugbrengen was wat onaangenaam. Kleine krasjes geconstateerd, die al aanwezig waren. Gelukkig bij het ophalen door mij gefotografeerd. Formulier voor niet akkoord ondertekend en dat was het dan. Al met al positief uitgepakt. Uitstekende auto voor mooie prijs.

Mancanza assurda di professionalità
Giungiamo sul posto con prenotazione expedia che specificava i documenti da portare per il ritiro
Giunti sul posto il commesso dice che serve anche un documento aggiuntivo (cosa non scritta sul contratto expedia) e si rifiuta di darmi l’auto già pagata
Tra l’altro parla con un fantomatico supervisore che si rifiuta anche di parlarmi.
Ma dico come è possibile che non hanno neanche la professionilitàndi accordarsi con expedia sui documenti da consegnare al cliente?
Aggiungo che expedia ha provato a contattarlo ma non rispondono mai a telefono
Scappate da questa agenzia!!

When siging the paperwork and collecting the keys there was an agent on the desk and another agent behind, guessing a manager / supervisor, and they did not advise that we need to check the car for damage and to put it on page 2 of the rental document. We were not shown to the car, and just told to sign the paperwork and can have the keys. Luckily I took multiple pictures and videos of the car before we left the rental car park as there was damage to the rear of the car. When we dropped the car back, they tried to say that we made that damage as we did not highlight the damage on page 2 of the paperwork before we left. I showed them the proof of the damage from before we took the car, however they said that it has to go to their 'damage department' and they will email us when we can then appeal this with the proof that we have. Very ridiculous as we showed the agent the proof of the damage when he was looking at the condition of the car.

We have since heard back from the claims/damage department and they have said that preexisting damages are listed in the existing damage box, and that we signed that there was no extra damage, even though both the agent and supervisor never told us that we were signing to say this, and that we need to check the car before siging, they said just sign the paperwork to get the car, they also said no extra damage or anomalies were reported to staff before using the vehicle, we have provided pictures with timestamps to prove that this is not the case. I also took a video at the handover when we returned the car of conversation with the agent stating that we did not cause the damage, to which he agreed after seeing the proof and said we just need to email the pictures to them once we hear back, and they will close the case, which is obviously not the case as they are disputing this.

I would never use this company again, as clearly they are just trying to get money out of us for damage we did not cause. The car had multiple scretches and dents, so they obviously do not use the money they charge other customers for damage to repair the cars.

They are trying to scam money out of us, for not disclosing the correct procedures and relying on us being foreign to not understand what we are signing.

Oleg helped a lot. Thanks to him for organizing everything quickly. We just took the car and hope the experience witg this car will go well.

Great car. The staff were helpful and I think I got an upgrade.

Purtroppo devo constatare la poca serietà di qualche addetto ai lavori,ho fatto presente con un video che mi hanno dato un auto che non avesse il pieno, l'ho inviato via mail l'ho inviato a un WhatsApp indicato da loro, niente non solo mi hanno addebitato la benzina che ho consumato (giusto) ma anche quella che non c'era quando mi hanno consegnato l'auto per di più aggiungendo € 15,00 per il "disturbo" per aver fatto loro carburante alla loro auto.
Faccio nuovamente presente che non ho ancora ricevuto la fattura € 259,99 comprensivo dell'assicurazione completa.
NON AVRANNO MAI PIÙ A CHE FARE CON ME.

I rented a car from Autovia at Florence Airport in August 2025. When I collected the vehicle, their own representative pointed out and documented two scratches (rear bumper and rear left door). I also recorded a full 360° video showing the same pre-existing damage.

When I returned the car, a different employee tried to charge me for those exact same scratches, ignoring both the official damage sheet and my photo/video evidence. He was rude, dismissive, and refused even to look at my proof, instead telling me to “send it to head office.” They then charged me €700 and are not replying to my many emails over several weeks.

If that wasn’t enough, Autovia then withdrew €100 from my credit card for a baby seat that was never provided. They even issued an invoice falsely claiming I had rented one for 10 days. I never received a baby seat at any point.

This is not just poor customer service — it is dishonest billing and appears to be a systematic attempt to extract money from customers through false charges.

I strongly advise avoiding Autovia entirely. Never share your credit card information with them. Their business practices are unfair, aggressive, and deeply untrustworthy. I am now disputing the charges through my credit card provider, the European Consumer Centre, and Italian consumer authorities.

Autovia: you cannot charge customers for damages and equipment that were never their responsibility.

Un peu de mal à trouver l endroit de la prise du véhicule à Florence ensuite tout s'est bien enchaîné.
5 minutes pour le retour à pise, sans problème
Voiture conforme au contrat
Très satisfait

Affidabili, veloci e gentili

Great experience with Autovia Noleggio thanks to Gercy. Very professional, kind, and helpful she made the rental process easy and stress-free.

Ho avuto un’ottima esperienza con Autovia Noleggio grazie a Gercy. È stata professionale, gentile e molto disponibile durante tutto il processo di noleggio. Ha spiegato tutto in modo chiaro e si è assicurata che il ritiro e la riconsegna fossero semplici e senza stress.

É stata un'esperienza bellissima.
Sia la macchina che i ragazzi al banco.

I had a very good experience with Autovia Noleggio. The staff was friendly, professional, and helpful throughout the process. The car was clean, modern, and in excellent condition

Grazie gercy

Aggiornamento del 30/08:
Ieri, dopo l'inserimento della recensione negativa, sono finalmente stata contattata da una dipendente di Autovia che mi ha confermato l'errore nell'addebito e il conseguente rimborso previsto nei prossimi giorni.
Mi riservo di aggiornare di nuovo la recensione quando riceverò effettivamente l'accredito.

Recensione originale:
Una stella perché meno non si può, darei volentieri un punteggio negativo.
Due mesi dopo aver concluso il noleggio (ed aver inserito una recensione positiva), mi sento in dovere di mettere in guardia gli altri clienti. Dopo 10 giorni dalla consegna dell'auto mi è stato addebitato un importo sulla carta di credito, SENZA ALCUNA COMUNICAZIONE DA PARTE DELL'AZIENDA. Ho chiesto spiegazioni in agenzia, dove mi hanno detto che a loro non risultano problemi, e di scrivere al customer care perché probabilmante si trattava di un errore. A oltre un mese dalla prima email, dopo numerosi solleciti, non ho MAI ricevuto una risposta. Mi trovo costretta a coinvolgere un legale per riavere quanto indebitamente sottratto. EVITATE ASSOLUTAMENTE questa compagnia!!!!!!!!!

Renting a car at Peretola airport in Florence tends to be a challenge. But I was pleasantly surprised how friendly and helpful the staff at the pick up were. In particular Sara. And the car was decently clean, most scratches documented(three more were noticed and documented) and the return went easy and fast. Thus I can recommend this station.

personale efficiente e cordiale.
Ti spiegano tutto precisamente sapendo a cosa vai incontro.
Gentili
Ritornerò