Autovia en Italie à fuir. Nous avons louer une voiture via ce loueur de véhicules. Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhi... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my a... Se mere
Virksomheden har svaret
Abbiamo noleggiato due auto (una berlina e un suv) con copertura completa al prezzo più basso di tanti competitor. L'operatore Rino (aeroporto di Firenze) è stato molto gentile nel venirci incontro a... Se mere
Virksomheden har svaret
Servizio eccellente! Ho noleggiato un’auto con Autovia e sono rimasta estremamente soddisfatta. Un ringraziamento speciale va all’operatore Aleg, che è stato gentilissimo, professionale e molto dis... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Kontaktoplysninger
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, Italien
- +39 055 373933
Auto e furgoni
3,3
Middel
338 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
5 star for Alek at drop off
7. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Grazie mille Alex
Grazie mille Alex, he was very nice and we got a nice car and it was a very good experience
7. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Nosotros alquilamos el coche con ellos…
Nosotros alquilamos el coche con ellos y el coche estaba muy nuevo y todo el proceso fue muy fácil
7. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Aleg was very helpfull and was…
Aleg was very helpfull and was explaining everything. Thanks a lot!!
6. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Aleg was so friendly
Aleg was so friendly, we are very happy we have a nice car for our holidays!
6. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Hello,
Thank you for your kind words! We’re delighted to hear that Aleg provided you with excellent service and that you’re happy with the car for your holidays.
We hope you enjoy the rest of your trip and look forward to welcoming you again in the future.
The Autovia Team
Aleg e Sara
Aleg e Sara, foram muito cordiais.
Parabéns pelo trabalho.
6. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Estimado Giovani,
Muito obrigado pelo seu comentário! Ficamos felizes em saber que você foi bem atendido pela nossa equipe, especialmente pela Aleg e pela Sara.
Esperamos vê-lo novamente em uma próxima locação.
Equipe Autovia
Stress Free!
Staff were clear and helpful, I received an upgraded vehicle which was great! The whole process was very smooth and efficient, which was great considering I was worried about driving in another country!
5. august 2025
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
AVOID AT ANY COST
AVOID AT ANY COST!
WORST CUSTOMER CARE EVER!
CLAIMING MONEY FROM DIFFERENT CUSTOMERS FOR SAME EXISTING DAMAGE!!!
The worst experience I ever had with car rental!
Rented a car from Firenze Airport. During pick-up nobody came to hand over the car, just got keys and parking place number.
The car had damage on each panel. There were so many dents and scratches that was impossible to check what was already marked in the contract, so I made a full video of the car to record all the damages.
A week after returning the car I got claim that I have caused new damage to the car. I checked the video I made during pickup and the claimed "new" damage is clearly seen on the video!
Now 3 week later and after multiple emails sent with video and pictures of the claimed damage they are only replying that the video date doesn´t match the pickup time!!!
I have explained them many times that the video properties showing the date and the time when I sent it to them not when it was made, but they just don´t care and claiming like I have made a video week after returning the car to them!!!
This is just ridiculous already!
I had third party full insurance, but I will not accept AUTOVIA false claim against me and will fight to the end to get it right!
PLEASE AVOID RENTING FROM THEM!
UPDATE after replay:
I have sent you full video!
Also on the area where your claimed "new" damage is, there was very close to that already marked existing damage on the rental agreement!
Please read what I have told you and review the video sent to you!
I have provided you several pictures with exact date and time of pickup, but you don't accept them!
15. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we are aware that you are already in contact with our Customer Care team. Unfortunately, the photo you provided shows a timestamp that is one hour after the actual pickup time, and without clear proof of when it was taken, we are unable to accept it as valid evidence.
If you can share a video or image where the date and time of the recording are clearly visible and aligned with the pickup time, we will be happy to re-evaluate your case. Moreover, if you noticed damages on the vehicle that were not listed on page 2 of your rental agreement, we wonder why you did not report them immediately before leaving the parking area.
Kind regards,
Autovia Team
Horrible
Horrible! Awfully long queue which took over an hour before we were seen. Staff were slow and rude and not helpful. Paid for additional insurance at the time of booking but told I didn’t ! The waiting area was in a cramped corridor right by the toilets. No communication or assistance.
On return no one available and waited half an hour at the desk to be told to wait outside.
Honestly horrible experience.
30. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
We deeply regret your negative review. Thank you for your feedback. It helps us improve the behavior of our employees.
Sincerely,
Autovia.
We were served good by Aleg.
29. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Thank you for your wonderful review! Our team works every day to provide quality service, and your feedback confirms that we're on the right track. We look forward to seeing you on your next rental with Autovia!
Bea Fischer
Bea Fischer
1 Bewertung
Vor 7 Stunden
Bewertet mit 5 von 5 Sternen
Sehr lösungsorientiert, netter Kontakt
Wir möchten uns ganz herzlich bei Rino und Alex an der Vermietstation bedanken! Die beiden haben uns mit ihrer freundlichen, hilfsbereiten und professionellen Art sofort ein gutes Gefühl gegeben. Der gesamte Ablauf war unkompliziert und angenehm – man merkt, dass hier mit Herz und Engagement gearbeitet wird. Besonders hervorheben möchten wir, wie geduldig und lösungsorientiert sie auf unsere Fragen und Wünsche eingegangen sind. Ein tolles Team, das den Unterschied macht – vielen Dank für den großartigen Service! Jederzeit wieder!
Doris& Bea😊
⸻
Vogliamo ringraziare di cuore Rino e Alex presso la stazione di noleggio!
Ci hanno accolti con grande gentilezza, disponibilità e professionalità, facendoci sentire subito a nostro agio. L’intero processo è stato semplice e piacevole – si percepisce chiaramente che lavorano con passione e dedizione. In particolare, vogliamo sottolineare la loro pazienza e il modo in cui hanno trovato soluzioni alle nostre richieste con molta cortesia. Un team fantastico che fa davvero la differenza – grazie di cuore per l’eccellente servizio! Torneremo sicuramente!
Doris&Bea 😊
Datum der Erfahrung: 24. Juli 2025
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
thank you for your wonderful review and for sharing your positive experience. We’re truly glad to hear that Rino and Alex welcomed you with such professionalism and helpfulness – their dedication means a lot to us.
We hope to serve you again in the future!
Best regards,
Autovia Team
Scammed by autovia in Florence.
Scammed by autovia in Florence.
At arrival they told us that any video or photo evidence of existing damage would not be valid. We therefore proceeded with pointing out damage, with the guy telling us that damages below 4 cm did not need to be marked.
When returning the car, another employee checked the car - and pointed out damage I had indicated when we rented the car, but was not marked on the paper due to the small size. I explained this to him, and he told us everything was fine - and asked me to sign the return form.
2 hours later I receive an email that we have been charged for the damage he had pointed out and told us not to worry about. I have tried contacting autovia and explained the situation but they refuse to remove the charge.
Be prepared to be scammed if you rent with autovia
17. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we regret to read your dissatisfaction and understand your frustration. However, during vehicle pickup, all damages must be reported and recorded jointly with our staff, regardless of their size, in accordance with the rental conditions signed at the counter.
Our procedures are in place to ensure transparency and fairness for both parties. If you believe there has been a misunderstanding during the return process, we invite you to forward all relevant documentation and explanations to vehiclecheck@autovia.it, so our team can carry out a thorough review.
Thank you for bringing this to our attention.
Best regards,
Autovia Team
Very good service
I rented a car from, Autovia from a Girl mames Sara in Firenze, she was very caring, vart sympathic and very nice to us, very pleased with our service and all the best regards to Autovia
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
We're happy to hear that our service met your expectations! Thank you for your trust and for taking the time to leave us a review. See you soon for another rental with Autovia!
Rino Y Aleg best best best
Rino Y Aleg best best best
Very Nice
Good car
Best Price
Best company
Thanks a lot
25. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
We're pleased to hear that the service met your expectations. Thank you for your lovely review, and we'll see you soon for another rental at one of our many locations!
Besvarelse fra autovia.it - Firenze Aeroporto
Merci d'avoir partagé votre avis positif. À bientôt pour une nouvelle location dans l'une de nos nombreuses agences !
Attenzione addebito graffi
Provano ad addebitarti graffi inesistenti al rientro della macchina. La scheda con i danni è generica ed impossibile da guardare nel dettaglio appena l’auto la prendi in consegna. È’ l’unica cosa che mi ha fatto arrabbiare.
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Gentile Cliente,
ci dispiace che abbia avuto questa impressione. Desideriamo rassicurarla sul fatto che la documentazione relativa allo stato del veicolo, inclusa la mappa dei danni preesistenti, è sempre presente nel contratto di noleggio. In fase di ritiro, invitiamo sempre i clienti a verificare attentamente il veicolo e a segnalarci eventuali discrepanze.
Per qualsiasi dubbio o chiarimento può contattarci all’indirizzo customercare@autovia.it.
Cordiali saluti,
Autovia Team
Had a great experience at ecovia Florenze
Had a great experience renting from Ecovia, thanks to Aleg! He was super friendly, professional, and made the whole process quick and stress-free. The car was clean and exactly what I needed. Aleg really made the difference — would definitely rent from Ecovia again because of him!
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Amazing Service from Arlindo
Amazing Service from Arlindo! Thank you so much for the great Service, Flexibility and attention! Obrigada!
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
helpful staff
I experienced a delay in picking up my rental car due to a local taxi drivers’ strike, which was beyond my control. Upon arrival, I was informed that my original reservation had been canceled, and I would be charged an additional fee. Thankfully, one of the employees stepped in and offered me an upgraded vehicle with full coverage at the same original price. I truly appreciated this gesture, which helped turn a frustrating situation into a more positive experience.
20. juli 2025
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you for sharing your experience. We’re glad to hear that our staff was able to assist you during an unexpected situation and provide a suitable solution. Your kind words motivate us to keep delivering the best service possible.
We look forward to serving you again in the future.
Best regards,
Autovia Team
Besvarelse fra autovia.it - Firenze Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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