autovia.it - Firenze Aeroporto Anmeldelser 

Autovia en Italie à fuir.
Nous avons louer une voiture via ce loueur de véhicules.
Nous avons filmé intégralement l'auto à l'arrivée de notre voyage puis filmé à nouveau lors de la remise du véhicule pour bien montrer aucuns
impacts ou autre de notre part.
Quelques semaines plus tard, un prélèvement de 420€ déduit pour dommage sur le véhicule. Malgré les preuves par vidéo de notre bonne foi.
Nous avons demandé des preuves de ce fait ( dommages que nous avons soit disant causé sur le véhicule )que nous avons jamais reçues.

Tutto benissimo. Grazie

Good car and service even my car has an accident, autovia can provide another car to use until end of contract

All very good but please speed up the admin procedure to take the car, especially if you are a repeat customer

ACHTUNG ABZOCKE!

Ich habe das Auto am Flughafen Florenz zurück gebracht und unterschrieben ohne Schaden. Fünf Tage später kriege ich eine Mail mit einer Rechnung über 367 Euro von einem angeblichen Schaden am Reifen. Ich habe sogleich meinen Rechtsschutz kontaktiert welcher mir gesagt hat, dass ich einer von vielen bin welche aktuell solche Fälle melden. Die Autovermietung versucht im Nachhinein die Kunden abzuzocken!

Ich habe auf die Mail geantwortet, dass ich den Schaden weder begangen noch unterschrieben habe und ich ihn nicht bezahlen werde. Wenn sie darauf bestehen wird sich mein Rechtsschutz bei ihnen melden.
Auf diese Mail kam dann keine Antwort mehr von der Vermietung. Somit haben sie dieses mal keinen "dummen" Kunden abgezockt welche aus Angst die unrechtsmässige Rechnung bezahlt.

Kleiner Tipp von mir, macht am besten lieber 100 Fotos vom Auto anstelle von nur einem von jeder Seite. Die versuchen die Leute abzuzocken wo sie nur können.

In Zukunft werde ich nie mehr bei autovia ein Auto anmieten!

Extremely unpleasesnt experience !
Florence Airport Rentals Desk - Long wsiting line due to inefficient and entitled service staff at the desk.
The 5 people queing in front of me with valid bookings were turned away for various ridiculous reasons.
The girl at the desk loudly complained in italian for everyone to hear that - she had to put up whith shitty clients - „ Clienti di Merda „ the whole morning-
Just unacceptable behaviour
Her colleague, in the meantime was having a rant at people queing due to their innefficiency and left the desk stating „ they can wait „

Our experience with Autovia in Florence was extremely disappointing.
When we arrived, there was an incredibly long queue caused by the company’s complete lack of flexibility in handling reservations. Many honest customers with valid bookings were unable to collect their cars and were left waiting without any meaningful solution or clear communication.
What was even more shocking was the attitude of one staff member. While customers were waiting quietly and patiently to the side, he came out of nowhere and spoke to them in a rude and disrespectful manner. Instead of helping his colleague process customers and reduce the waiting time, he simply said, “They can just wait.”
This kind of behavior was disrespectful, and shows a total lack of customer care. When a company is facing operational issues, customers expect empathy, communication, and a genuine effort to resolve the situation,not contempt.
I would strongly discourage anyone from renting from this location. If you value your time and want to start your trip without unnecessary stress, choose a company that treats its customers with the respect they deserve.

The man at the Florence AirPort Autovia counter was the nicest and kindest. I was struggling because another company cancel my reservation last minute and he helped me finding the perfect car for my and my husband. Thanks to him I could enjoy my trip to Italy!

Be very careful with this company and photograph every scratch (and I mean every single one, including the roof) on the car, because they will try to find even a minor ‘damage’ when you return the car and charge you for it.

PS (following Autovia’s reply) When I was returning the car, your worker aggressively questioned every single scratch on the car, even those which were on the pre-existing damage list. I was lucky that I photographed every inch of the sides of the car, so I managed to fight off most of it, otherwise the list of the damages would be a mile long. Unfortunately it didn’t occur to me to photograph the roof of the car. The scratch he finally found there was a superficial damage on the roof, which would normally occur on any car after 40000 km, simply from chippings or gravel on the road. I will never ever use your company again even if your prices will be half that of your competitors’. It simply isn’t worth the aggro.

We hebben onze auto via Sunny cars gehuurd, deze laatste stuurde ons door naar Autovia.
Omdat Sunny Cars de volledige dekking van de huurauto op zich neemt, konden we na onze huurperiode de auto na een kleine controle door Autovia achterlaten zonder een probleem.
Heel vriendelijk personeel.

​I am writing to share my disappointing experience with Autovia. When I picked up the car, the attendant offered additional insurance. Since I already had full coverage through Rentcars, I politely declined. The agent then informed me that any new scratches would cost 300 Euros, stating that the car was "new."
​However, the vehicle I received had 95,000 km on the odometer, was not clean, and had at least 15 pre-existing marks. Thankfully, I took detailed photos and videos of the entire car before driving away.
​Upon returning the vehicle, I was surprised when they claimed I damaged the windshield and attempted to charge me 944 Euros. I asked them to show me the initial check-in inspection to prove the damage wasn't there before, but they could not provide any photos. Fortunately, my own footage from the pickup day clearly shows that the scratch on the windshield was already there.
​I have reached out to Autovia's customer service to resolve this issue amicably, but my messages have been completely ignored. As a result, I have forwarded my evidence and filed a formal complaint with the ECC (European Consumer Centre).
​I highly recommend thoroughly documenting your vehicle with photos and videos if you use their services, though I personally suggest choosing a more transparent rental agency.

Do not use them if you're an American. They will not rent a car to you without an international permit and try to keep any deposit you have them to secure the car. Do yourself a favor and go next door to Sixt. They are nicer and will rent you a car

This company will try to rip you off.
I booked through them online to pick up in Florence.
When I arrived, the rental agent said I had to pay an additional fee for insurance because my wife (Tarah Taylor), the driver, had no international driver's license (IDL). He said all the other agencies required one too. I checked with the other agencies there.
None did. He lied.
When I pointed out his lie, the agent started screaming at me and refused to rent me a car, stranding us.
This was completely unprofessional, yet when informed about him, the company refused to even address him at all.
To make up for the lack of an IDL, he claimed I needed additional insurance. This does not even make sense. How does additional insurance offset the ability or inability of a police officer to read my wife's driver's license? It doesn't. It is obviously a scam to increase the rate non-Europeans (Americans) have to pay, ripping us off.
No other agencies have this hurdle.
The employee should be fired.
Any Americans renting from AutoVia should be made aware their bills will be almost double the agreed upon price.
It is far better to go with an honest rental agency.
Since they are this dishonest at renting, they will be just as dishonest when it comes to other issues too.

Excelente servicio. Alquilamos el coche en el aeropuerto de Florencia y recibimos una atención espectacular. Fueron muy atentos, resolvieron todas nuestras dudas y nos ayudaron con un error en nuestra reserva. ¡Muchas gracias por todo! ⭐⭐⭐⭐⭐

Ho noleggiato un’auto dall’aeroporto di Firenze. Mi è stata data un’auto non controllata, con bagagliaio sporco e serbatoio con 5 tacche su 8. Alla riconsegna a Genova ho fatto presente che avevo rimesso carburante al livello di partenza (con foto fatte in partenza) e alla sera mi hanno addebitato 50€ x mancato rifornimento. La cosa inaccettabile é che ho inviato 4 mail alla sede di Firenze e due Pec alla sede centrale senza avere nessuna risposta. Una vera vergogna!

Very good service, staff and car.

At the moment, all perfect👍

The car will cost you far more than the quote.
The company uses scams to force people to get unnecessary insurance. In my case, they said I needed an international driver's license and that all the other agencies at the airport required one. I checked. None of the other agencies do. There was no such requirement in their literature.
They then said I needed full insurance because I did not have the International DL. A lie. There is no connection. They then claimed my credit card would not cover car damages. Another lie. It does.
When I calmly contested the lies, the agent started shouting at me to deflect and refused to rent me a car.
He only changed his mind when he realized that this would go to (court) because AutoVia had already accepted payment.
I travel a lot. This is the worst experience ever.
I have contacted the company 3 times over the past month. No reply.

I would like to file a serious complaint regarding a car rental company I booked through Expedia during my recent trip to Italy.

At the time of pickup, I declined the additional insurance offered by the rental company as I have insurance through my travel insurance company. When returning the vehicle, the staff suddenly identified several extremely small scratches and stone marks that were never noticeable during my rental and that I certainly did not knowingly cause. These were tiny signs of normal wear that could happen to any vehicle in daily traffic.

I felt heavily pressured and unfairly accused simply because I had declined their insurance package. The entire experience gave me the strong impression that customers without additional insurance are specifically targeted for questionable damage claims after return. This seems like their business model.

This behavior is unacceptable and seriously damages trust in both the rental company and the Expedia platform. As a loyal customer, I expect Expedia to work only with fair and transparent partners.

I strongly encourage Expedia to investigate this company and reconsider continuing any partnership with them, as this experience felt highly deceptive and unprofessional.

I would appreciate a response regarding how Expedia intends to handle this matter.

Kind regards,
Michael Schmutzer