In Corea ci sono poche recensioni su Autovia e alcune erano piuttosto negative, quindi prima della prenotazione ero un po’ preoccupata. Tuttavia, la mia esperienza è stata molto positiva. In particola... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had rented a car through autovia, up a flat tire had to get a tow truck, and paid cash for the tire due to time. I had paid Autovia the towing fees, 4 weeks later Autovia had withdrawn another €392... Se mere
Virksomheden har svaret
Abbiamo noleggiato due auto (una berlina e un suv) con copertura completa al prezzo più basso di tanti competitor. L'operatore Rino (aeroporto di Firenze) è stato molto gentile nel venirci incontro a... Se mere
Virksomheden har svaret
Servizio eccellente! Ho noleggiato un’auto con Autovia e sono rimasta estremamente soddisfatta. Un ringraziamento speciale va all’operatore Aleg, che è stato gentilissimo, professionale e molto dis... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Kontaktoplysninger
Via Palagio degli Spini, snc, 50145, Firenze, Firenze, Italien
- +39 055 373933
Auto e furgoni
3,3
Middel
345 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra autovia.it - Firenze Aeroporto
Grazie per la recensione a 5 stelle!
Siamo felici che la sua esperienza con Autovia sia stata positiva.
La aspettiamo con piacere per un prossimo noleggio!
Il Team Autovia
Arnaque absolue ne louer pas chez eux
Arnaque absolue ne louer pas chez eux ! Cela fait un mois que j'ai envoyé la vidéo qui prouve que j'ai rendu dans l'état de remise le véhicule et pas de réponse ! Cette société n'est pas honnête !
Dans les messages de réponses de Autovia à ces évaluations Autovia me dit de renvoyer un mail avec de nouveau les preuves cela fait 5 fois que je le fais sans effet !!! Dans ce cas au lieu de ces réponses sans intérêt, merci de prendre le dossier en main et de règler la situation... Toutefois au vues des dernières évaluations j'ai quelques doutes tout le monde décrit la même chose : véhicule que vous allez récupéré tout seul sans état des lieux et à la remise on vous fait payer toutes les réparations qui ne sont pas dues à vous !!!
Mon avis est vérifié alors que de nombreux avis "positifs" eux ne le sont pas étonnant non ?
Au lieu de répondre merci de régler le problème la prochaine fois je mets la copie des dépots de plainte aux services de police italienne et francaise si tout n'est pas règlé sous 48KH
Réservation 684616386
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Cher Client,
nous sommes réellement désolés de lire votre profond mécontentement et nous comprenons parfaitement votre frustration face à l’absence d’une réponse définitive. Le fait que vous ayez l’impression de ne pas être entendu est quelque chose que nous prenons très au sérieux, et nous vous présentons nos excuses pour ce retard de traitement.
Les documents que vous envoyez — y compris photos et vidéos — sont toujours examinés attentivement par notre équipe, et il n’est absolument pas dans l’intérêt de notre société de laisser un client sans explications claires. Nous vous assurons que votre dossier sera revu en priorité afin de vous fournir une mise à jour complète et transparente.
Nous vous invitons à renvoyer votre dossier complet à l’adresse customercare@autovia.it
, en rappelant également le numéro de réservation afin que notre équipe puisse retrouver immédiatement votre cas et finaliser les vérifications encore en cours.
Nous comprenons votre colère et ferons le nécessaire pour résoudre la situation dans les meilleurs délais.
Le Team Autovia
Poco chiarezza, personale poco disponibile.
Buongiorno,
faccio una prenotazione a nome mio presento la carta di credito dell'azienda, facciamo le pratiche e trattengono il deposito.
Prenoto nuovamente e non mi rendono l'auto in quanto la carta di credito usata la volta scorsa non va più bene in quanto non è presente il mio nome.
Faccio rilavare che la volta scorsa era andato tutto a buon fine, stavolta rimango a piedi e non fanno neanche il rimborso del pagamento fatto on line in quanto è previsto dalle loro regole.
Ma quando potete infrangerle voi va bene, il cliente a sempre torto a prescindere, conclusione: spesa non rimborsata e macchina non presa, con enorme disagio. Non consiglio assolutamente, personale brusco e poco affabile. P.s
Spesa della prenotazione 38 euro.
Molto bene era la terza volta che noleggiavo con voi, la prossima non ci sarà. E' l'unica difesa che abbiamo, neanche il buon garbo di restituire 38 euro. Complimenti. fabio
26. november 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Gentile Fabio,
la ringraziamo per aver condiviso la sua esperienza e siamo sinceramente dispiaciuti per il forte disagio che descrive. Comprendiamo perfettamente la sua frustrazione, soprattutto considerando che aveva già noleggiato con la nostra società in passato senza difficoltà.
Desideriamo chiarire che, per ragioni di sicurezza e conformità alle normative del settore, il noleggio può essere garantito esclusivamente con una carta di credito nominativa intestata alla stessa persona che firma il contratto. In alcune circostanze operative può accadere che un controllo meno rigoroso generi situazioni incoerenti, e ci scusiamo se ciò ha contribuito a creare aspettative differenti rispetto agli obblighi contrattuali effettivi.
Non è nostra intenzione lasciare un cliente “a piedi” né far percepire scarsa disponibilità da parte del personale: al contrario, il nostro obiettivo è sempre quello di fornire indicazioni chiare e un’assistenza attenta, e ci rammarichiamo sinceramente se questo non è avvenuto nel suo caso.
Siamo davvero dispiaciuti di aver deluso le sue aspettative dopo diverse esperienze positive e speriamo ci dia l’occasione di riconquistare la sua fiducia.
Il Team Autovia
„Absolute Katastrophe
„Absolute Katastrophe! Fahrzeug in einem völlig inakzeptablen Zustand übergeben, offensichtliche Mängel wurden ignoriert. Kundenservice arrogant und Null Interesse an Problemlösung. Trotz eindeutiger Fotos wurde jede Verantwortung abgestritten. Nie wieder – Finger weg von dieser Autovermietung!“
23. september 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Sehr geehrter Kunde,
es tut uns aufrichtig leid, eine so negative Erfahrung zu lesen, und wir verstehen Ihren Ärger vollkommen. Unser Unternehmen verfügt über klare und dokumentierte Verfahren zur Fahrzeugkontrolle bei Abholung und Rückgabe, um genau solche Situationen zu vermeiden. Eventuelle Abweichungen werden gemeinsam mit dem Kunden festgehalten und eingereichte Fotos werden stets sorgfältig geprüft.
Wir bedauern sehr, dass Sie unseren Kundenservice als wenig hilfsbereit empfunden haben – das entspricht keinesfalls dem Standard, den Autovia s.r.l. bieten möchte. Wir prüfen Ihren Fall gerne erneut, bewerten die Fotos und alle relevanten Informationen und geben Ihnen eine transparente Rückmeldung.
Bitte kontaktieren Sie unseren Kundenservice unter customercare@autovia.it
, geben Sie Ihre Vertragsnummer an und fügen Sie die vorhandene Dokumentation bei. Unser Team steht Ihnen jederzeit zur Verfügung, um Sie zu unterstützen und eine angemessene Lösung zu finden.
Mit freundlichen Grüßen,
Das Autovia Team
Besvarelse fra autovia.it - Firenze Aeroporto
Grazie di cuore per la sua recensione a 5 stelle!
Siamo davvero lieti che abbia apprezzato la rapidità e la professionalità del nostro servizio: la soddisfazione dei clienti è la nostra priorità ogni giorno.
La aspettiamo presto per un nuovo noleggio con Autovia!
Il Team Autovia
malhonnêteté du prestataire
Nous sommes arrivés à 15h alors que nous devions récupérer le véhicule à 13h. Nous avions essayé d'appeler plus de 10 fois dans le matin sans que personne ne réponde. Le loueur après avoir voulu nous appliquer une pénalité de 60 € sur une location de 115 € à finalement considéré que la location était annulée et à refusé de nous fournir un véhicule.
Un escroc, un malhonnête ou un incapable oi les trois en même temps mais compagnie à éviter de toute urgence.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Cher Client,
nous sommes sincèrement désolés de lire votre retour et comprenons parfaitement votre frustration. Notre équipe s’efforce d’assurer disponibilité et assistance à chaque étape du service, et nous regrettons que vous n’ayez pas pu nous joindre par téléphone avant le retrait du véhicule.
Concernant l’horaire de prise en charge, nous rappelons que les réservations sont garanties pendant une période limitée après l’heure prévue, afin de gérer correctement la flotte disponible. Néanmoins, votre situation aurait dû être évaluée avec davantage d’attention et de clarté, et nous nous excusons si cela n’a pas été le cas.
Nous vous invitons à transmettre les détails de votre réservation à notre Service Client à l’adresse customercare@autovia.it, afin que nous puissions vérifier ce qui s’est produit et vous fournir une réponse complète. Votre retour est essentiel pour améliorer la qualité de nos services.
Cordialement,
Le Team Autovia
Everything was fine I had a small car…
Everything was fine I had a small car for 3 days. The guys at the reception were very nice and friendly and spoke good English. Monyie checked my car after bringing it back. Price and regulation were fair.
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
thank you for your 5-star review! We’re glad you appreciated our friendly staff and the fairness of the service.
Monyie also sends her thanks!
The Autovia Team
Scammers
Scammers. The guy was super rude when renting it and basically had an attitude, either you take the insurance or we will find a damage. We had the car for a day, they did not want to look at damages when we came back and claimed the next day there was 3 scratches in different places and that when renting it for a day. Never made a worse experience.
18. juli 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we are truly sorry for your experience and understand your frustration. Autovia does not tolerate rude or unprofessional behavior, and we will thoroughly review the conduct of the staff involved to ensure that all interactions meet our standards of courtesy and professionalism.
Please rest assured that every reported damage is supported by photographic evidence and technical documentation, to ensure full transparency in our rental process.
The vehicle inspection at drop-off is an essential step, and we sincerely regret if it was not carried out in your presence.
We kindly invite you to contact us at customercare@autovia.it
, providing your rental agreement number, so that our customer care team can promptly review your case and share all related documentation.
Once again, we apologize for the inconvenience and thank you for your feedback, which helps us improve both our service and our staff training.
Kind regards,
The Autovia Team
Thank you
Thank you, to Oleg! Very professional and fast service, all is super! Highly recommended!
29. oktober 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Thank you so much for your wonderful review!
We’re delighted to hear that Oleg provided you with professional and fast service — qualities that truly represent our team’s commitment to customer satisfaction.
We look forward to welcoming you again soon for your next rental with Autovia!
Tutto bene!
Very good experience. Salvatore was very comprensive, good communication and very helpful with our case.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
thank you so much for your 5-star review and your kind words about Salvatore.
We’re truly happy to hear that he provided understanding, clear communication, and helpful support throughout your rental experience — qualities we value greatly at Autovia.
We look forward to welcoming you again soon!
The Autovia Team
Besvarelse fra autovia.it - Firenze Aeroporto
Beste Klant,
hartelijk dank voor uw 5-sterrenbeoordeling! We zijn blij dat u tevreden was met onze snelle service en dat de auto in perfecte staat was. Uw tevredenheid is onze grootste beloning.
Graag tot een volgende keer bij Autovia!
Met vriendelijke groet,
Het Ecovia Team
Besvarelse fra autovia.it - Firenze Aeroporto
Cher Client,
nous vous remercions sincèrement pour votre excellent avis ! Nous sommes ravis d’apprendre que notre équipe a été « au top » et que Aleg et Andrea ont contribué à rendre votre expérience de location si agréable.
La gentillesse et le professionnalisme de nos collaborateurs sont des valeurs essentielles pour Autovia, et votre reconnaissance est la plus belle récompense pour nos efforts quotidiens.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un service toujours aussi irréprochable.
L’Équipe Autovia
Bad agent and experience
Very bad and unwelcoming man at the desk (the small one without hair). He wanted to charge us much more than the reservation we did and canceled the reservation.
Do not listen People with earplugs on.
Never had and experience like this in many years. So unrespectfull for Customers .
Never try again with this company.
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we are truly sorry for the unpleasant impression you received during your rental experience. Courtesy and professionalism are core values for Autovia, and what you describe does not reflect our service standards.
Please note that any price difference compared to the initial booking may be due to optional services or protection packages offered at the counter, which are always entirely at the customer’s discretion.
Your feedback has been forwarded to the branch management for review and internal verification. We sincerely apologize for the inconvenience and thank you for bringing this to our attention — it helps us improve our service.
Best regards,
The Autovia Team
Very friendly and competent staff at…
Very friendly and competent staff at the car park, very cleaneng car.
14. oktober 2025
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
thank you for your feedback! We’re glad to know that you appreciated the friendliness and professionalism of our staff, as well as the cleanliness of the car.
Your satisfaction is our greatest reward.
Best regards,
The Autovia Team
Nooit meer Autovia
Bij autovia geboekt via Booking.com incl. volledige dekking. Medewerker aan de balie met 5 gouden en 5 zilveren ringen aan zijn handen probeerde diverse keren een verzekering te verkopen voor 250,- en kraakte de dekking van Booking.com af. Wij namen geen extra verzekering waarop bij betaling van de borg van 500,- de credit card tot 3x toe weigerde. We mochten geen andere credit card gebruiken en niet cash betalen. Na contact met Visa blijkt dit een bekende scam om verzekering te verkopen. In de ATM deed de credit card het probleemloos.
Daarnaast werd een auto meegegeven waar op het formulier slechts 2 beschadigingen (krassen) waren aangemerkt. Wij ontdekten zelf nog 2 schades die we gelukkig vooraf lieten aftekenen.
Door het afkraken van de verzekering van Booking én de niet opgetekende schades voelde het bijzonder oncomfortabel om de auto te gebruiken, niet wetend of er zgn. gebreken bij teruggave van de auto zouden worden bedacht.
28. september 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we’re truly sorry for the negative perception and the uneasy experience you described. We would like to clarify that Autovia accepts insurance coverage purchased through intermediaries such as Booking.com, while also offering its own optional protection plans, which may differ in terms of conditions and management. The choice of these options is always voluntary and never mandatory.
Regarding the credit card issue, the security deposit authorization is processed through banking systems that apply strict validation rules: in some cases, a card may work at an ATM but not meet the requirements needed to hold a deposit, as stated in our rental terms.
We also confirm that customers are always entitled to request a joint inspection and record any additional pre-existing damages before departure, as you correctly did.
We regret that communication was not as clear as it should have been and thank you for your feedback, which helps us further improve transparency and customer confidence.
Best regards,
The Autovia Team
Hat alles unkompliziert geklappt
8. oktober 2025
Besvarelse fra autovia.it - Firenze Aeroporto
Vielen herzlichen Dank für Ihre 5-Sterne-Bewertung!
Wir freuen uns sehr, dass alles reibungslos und unkompliziert verlaufen ist. Genau das ist unser Ziel – einen schnellen, klaren und angenehmen Mietprozess für unsere Kunden zu bieten.
Wir hoffen, Sie bald wieder bei Autovia begrüßen zu dürfen!
Das Autovia Team
What a bad surprise
This company is a bad joke with inferior UX/CX: long queues, very slow employees, check-in of at least 20min, sub zero IT support with broken tablets, low qualified employees making jokes on customers in Italian language, no names of employees available, inflated insurances, clerks call you “my friend", no one is responsible for anything…we had a car with a technical issue and they knew it, and endless nightmare…Amex card holders, watch out, you will get an upgrade and then the disaster starts, guess you know why;-) Will take this experience to create a business case for my students “How NOT to run a business, or, how to lose customers asap”. If their owners would act consequently they’d capitalise on AI and introduce online services along the entire process chain…All in all, zero trust, avoid this company, hands off! And, please, AutoVia, don’t respond with your standardised texts, we are sorry, we will work on it...
25. september 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
Thank you for taking the time to share your detailed feedback — we are truly sorry to hear about your negative experience. Your observations regarding waiting times, staff behavior, and system inefficiencies are very valuable to us, as they highlight areas where we clearly fell short of the service standards we aim to deliver.
Please be assured that Autovia is fully committed to offering a professional, transparent, and respectful service at every stage of the rental process. We will review your comments internally with the branch management to ensure that such situations do not occur again.
We truly value our customers’ trust, and constructive feedback like yours helps us to improve continuously.
We sincerely regret that your experience did not meet expectations, and we thank you for helping us identify areas for improvement.
Autovia Team
Absolutely horrible horrible…
Absolutely horrible horrible experience. I arrived on time for my 9:30 pickup and waiting in line for an hour as they had one woman working. At 10:30, a small bald man arrives and joins her at the desk and it’s my turn. He is rude, condescending, and has zero customer service skills. He tells me that I need to buy their insurance plan because I don’t have an international drivers lisence. I show him that I already paid for it and booked full insurance when I paid for the car through booking.com. He tells me that that insurance isn’t valid, and. I need to buy theirs or I can’t take a car. I argue with him saying I am not paying double insurance and he tells me to later try to get the one I booked through booking.com refunded. I question him on why I would need to do that and he says that it’s because I am American and don’t have an international driver permit. I then take out my international driver permit and he tells me that no, it is missing a stamp so it isn’t valid. This scammer continues to bully me and charges me $400 euro extra for NOTHING when I had already paid that through booking.com. I later rented another car through a different company in Italy , “ noleggiare” and had the complete opposite experience. No scamming, no added fake fees, no forcing of double insurance and was told my international drivers license is 100% legit. RUN. Do not give this place any of your money, I plan to take legal action.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Dear Customer,
we are truly sorry for your experience and fully understand your frustration. Please accept our sincere apologies if the behavior of our staff did not reflect the courtesy and professionalism that Autovia strives to maintain in all locations. What you described does not align with our company’s values nor with our policy of respect toward international customers.
Dear Customer,
we are truly sorry for the negative experience you had and fully understand the frustration you felt during the vehicle pickup process. We apologize if the attitude of our staff appeared impolite or unprofessional — this does not reflect the standards of respect and service that Autovia is committed to ensuring at all its locations.
We would like to clarify that for customers coming from non-EU countries, a valid international driving permit must be presented along with the national driver’s license. However, the purchase of additional insurance at the counter is always optional and should never be required as a condition for collecting the vehicle.
We regret that the communication was not handled clearly and that your overall experience did not meet expectations. Your feedback is very important to us and will be used to further improve the quality of our service and staff training.
Kind regards,
The Autovia Team
Perfect Sevice!
7. oktober 2025
Besvarelse fra autovia.it - Firenze Aeroporto
Thank you very much for your 5-star review! We’re thrilled to hear that you found our service perfect.
Your positive feedback motivates us to keep delivering quality, efficiency, and care to all our customers.
We look forward to welcoming you again soon with Autovia!
The Autovia Team
Pratica fraudolenta
Il 3 agosto mi hanno dato una macchina piena di danni, graffi, bozzi e quant'altro...come sempre ho fatto foto e video per essere tranquilla e ho riconsegnato la macchina l'11 agosto senza aver avuto alcun tipo di problema. La persona che ha controllato la macchina mi ha tenuto 15/20 minuti facendomi quasi perdere il treno, per controllare ogni minimo graffio...per alcuni ho mostrato che esistevano già con la foto precedente, poi il ragazzo ha trovato graffi proprio nella parte più nascosta dell'auto, nella modanatura anteriore, praticamente bisogna inginocchiarsi e piegare la testa per riuscire a vedere...ovviamente mi è stato addebitato proprio quel danno più nascosto e impossibile da fotografare o filmare. Il 18 agosto ho ricevuto mail di richiesta di 187€ per danno al veicolo che ho prontamente contestato chiedendo la prova fotografica della parte intatta prima del mio noleggio. Nessuna risposta. Fino a giovedì 2 ottobre, quando ho ricevuto la fattura del danno con successivo addebito sulla carta di credito. Ovviamente ho contestato il pagamento presso la banca per prelievo non autorizzato e mi riserbo di agire nelle sedi competenti.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra autovia.it - Firenze Aeroporto
Gentile Cliente,
ci dispiace sinceramente per la Sua esperienza e comprendiamo perfettamente il disappunto per l’addebito contestato. Autovia effettua sempre verifiche documentate e trasparenti sui danni ai veicoli, basandosi su rilievi fotografici e report di check-in/check-out, strumenti che servono proprio a tutelare sia il cliente sia la società.
L’addebito di eventuali danni avviene solo dopo la verifica tecnica del veicolo e l’emissione della relativa documentazione, in linea con le nostre procedure interne e i Termini e Condizioni di noleggio. Ci rammarica che non abbia ricevuto un riscontro tempestivo alla Sua richiesta: ci impegniamo a verificare quanto accaduto per garantire piena chiarezza.
La invitiamo cortesemente a contattarci all’indirizzo customercare@autovia.it, indicando il numero di contratto, così da poterLe fornire un riscontro dettagliato e trasparente sul caso.
Cordiali saluti,
Il Team Autovia
Dette er Trustpilot
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