Aubin & Wills Anmeldelser 

Dear Aubin,
Having recently been in to the Glasgow John Lewis department store , I feel I must mail and very highly commend a member of your staff. Having had a none to pleasurable experience in store where there seemed to be no one on other brands stalls ie Barbour ( not a member of staff in sight ) especially with it being a main trading day on a Sunday !!!  I was greeted at Aubin with first and foremost an extremely helpful and knowledgeable assistant happy ,smiling and and absolute pleasure to deal with ( Lesley)  her enthusiasm for the brand and what she was selling and all round customer experience was second to none in my opinion. Its not a brand I have purchased before , I have now thanks to Lesleys incredible help and knowledge. So I sincerely hope this will be passed on to Lesleys manager , because in this day and age that personal touch in store which she gave to me beats online and keeps stores on the high street ..
Yours sincerely
Mr Paul Shaw

I placed an order for a suit on Sunday the 4th of Januay 2026. Order number AW57998. First up, it took until Friday 9th of June for the order to be dispatched to Royal Mail. Delivered on the 12th but only the blazer arrived. I chased up and an order for the suit trousers was made. I was offered 20% off my next order (good to see they can dream). Arrived on the 15th this time but the wrong size of trouser was delivered (32 instead of 34 waist). Although this isn't my error, I have not been given an option to return this without paying for postage. So, all in all, I'm paying £3.50 (whatever) for nothing. Genuinely astonishingly lack of organisation. The clothes themselves felt fine but not worth the price. Acceptable on sale prices. In all, and this is a terrible portrait of business standards in the UK, you're better off ordering a suit with a specified wool and tailored to measurements from China. It won't even take longer to arrive as most things from China through Aliexpress arrive within 14 days... What a sad state of affairs.

Clothes are nice but just hope you dont have a problem as the customer service is zero, shops do not answer phones and emails dont get answered no other way to contact, so guess im done.Just beware.

This is my second review in as many weeks! I inadvertently gave a very low star rating (there is a slight delay from the first star to the fifth one) and would like to correct this.
I purchased for my husband two different sized Ingram jackets through the Jarrold department store in Norwich. My husband chose the Medium size which fits and drapes beautifully, I returned the second one to Jarrold’s for a full refund within two days. My husband is delighted with his new jacket and is just waiting for some cooler weather. Beautiful fabric and looks great,

Absolute disgrace. Item arrived all crumpled, stained, etc. For the price, this is a disgrace.

AVOID SCAM COMPANY DID NOT REFUND IN FULL AN ORDER!!!! £119 TROUSERS REFUNDED £101.15 DESPITE SAYING THE FIRST ORDER HAD FREE DELIVERY & RETURNS!!!! AVOID SCAM COMPANY!!!!!

Bought the 3/4 zip sweatshirt which I was initially really happy with. Looks and feels great!
At about the 10 month mark all the material has started to disintegrate. The cuffs and collar are falling off/apart.

Not the build / material quality I’d expect from a £90 sweater.

Item purchased was returned for a replacement. We received a refund as the trousers were no longer in stock. Due to husband’s fondness for these particular trousers, Dylan went all out to source a pair from one of their 3rd party retailers and was able to find one of the last two remaining. Thank you Dylan for your exceptional customer service. We are delighted with the outcome.

I have bought shirts and jumpers from here and now my new favourite. The quality is amazing and the shirts especially fit extremely well and are the most comfortable I have owned.

I bought an Aubin Merino wool sweater via John Lewis in October. Worst jumper ever bought. The “pilling” of fibres is so bad it’s unwearable. Aubin not interested or John Lewis. Aubin offer 100 day 100% satisfaction guarantee. It’s not worth the paper it’s written on. DONT BUY AUBIN MERINO SWEATERS. Aubin know they are bad as they offer a free pilling comb!!

Aubin have now proposed I return the sweater for them to inspect which is a positive response to several emails.

So Aubin had the sweater and have given me a replacement sweater (not Merino) which is perfect.

My thanks to Dylan who handled my complaint.

My new favourite place to buy clothes. Fast delivery, great quality, and as shown on the site.

Purchased two T-shirts for £55. Standard delivery took two days. They arrived nicely packaged. Quality is fantastic, though value for money would not be there if the offer of two for £55 was not on. My chest size is 36, and the XS fits great around the shoulders, but perhaps just a little long under the tummy.

I’d never heard of Aubin before receiving any items from them; I purchased 2, Vestry relaxed crews, purely from the look of the colours and the fact that the material was 100% organic cotton.
I’m incredibly glad I did so….. the colours are amazing, in which garment dyed, and this gives an almost worn look in the best possible way. I like that the colours seem to rotate on the website every so often aswell; makes them feel more unique and allows for versatility.
The material itself is very soft and I can tell will hold up.
The brand seems that it has great history, and I can only say good things about my experience with them.
Highly recommend.

I bought a fine merino sweater for my husband. In our opinion, it pilled very badly. Aubin took it back and sent a replacement, unfortunately not in the same colour as it was out of stock by then. The next one has done the same, they sent a comb this time and said the pilling was ‘normal’ and, as suggested, I have now washed it to see if that improves the wool. I now notice the stitching at the neck is coming unravelled.
We are not impressed and will not be buying sweaters from them again.

Had never heard of this brand until recently, when I received a parka jacket as a gift and the quality is really second to none. A jacket that says waterproof and is actually waterproof, I've now purchased other items jumpers and T's that have the same quality feel.

I bought an Eastoft sweat shirt from John Lewis. At first I loved the feel and fit of the garment, however within a couple of weeks 3 or 4 small holes appeared on the sleeve. I still have the top and now 4 months or so in there are 10 or more holes. It is almost as if it is being eaten away but no issues with moths and any other garments.

***Update***
Following the response from Aubin below, I contacted customer services and they have been brilliant. I have sent my original purchase back for investigation and have been offered a replacement garment which I am expecting shortly.

Things do go wrong and the measure of a company is how they are put right. Aubin have been brilliant in this respect.

Fantastic new website with a great collection! Better truly is greater than more!!!

In the last few months i have bought T shirts. socks, a sweat shirt, hoody and shorts.
The quality of the all garments except the shorts has lived up to promise........"SECOND TO NONE" etc.
Two pairs of Keelby shorts purchased (£69 ech) and both are poorly manufactured with flimsy stitching on the seams which has just unravelled resulting in large holes and fraying. Shorts have been returned and replaced, organised by NEXT customer care team, with same issues arising. The shorts have lasted 2/3 weeks. Disappointing experience from a brand that positions itself up there with the very best.

Fantastic customer service - above and beyond - and great products. A return to excellence.

Very impressive new store in Soho.