Aubin & Wills Anmeldelser 

Good purchasing experience - Burnham Market Store -Staff were very helpful. Pleased with the quality of the clothes. Will return to the shop again.

As always a great product
Heritage item for life definitely going to get better with age
Thank you !!!

I needed a black linen suit for a summer wedding and had tried on options at Moss, Muji, M&S and John Lewis before visiting the Aubin & Wills Soho store. While all the others, apart from at Moss, were much cheaper the quality and cuts were nowhere near as good as A&W's.
The staff in the shop were relaxed yet very helpful, offering advice on how different sizes looked and explaining I could still use the 15% online new customer discount for signing up to their newsletter. As they only had the trousers in my size with a long leg they pinned them up and said they'd get them hemmed for me and post to my home address all free of charge (Moss wanted £40 for adjustments as I recall).
The suit arrived a week later and looks great. I haven't worn it in the current heatwave, so can't comment on how it will wear.
I've bought shirts from A&W before and been very pleased with them apart from the sewing on some of the buttons, which came loose very quickly - easily rectified but shouldn't happen at that price point.
Overall, I'd highly recommend A&W's clothes for their quality and style, plus their excellent customer service.

Good quality, fit perfect

Very good communication and very speedy delivery. The item was well wrapped and I received up to the minute notifications regarding the parcels progress in the system. I would shop with Aubin again with confidence.

Great products and prompt delivery. Now waiting for an exchange of a size / model to take place so hopefully it’ll go through - so far so good!!

Superb clothing and customer service. Gets better over time as opposed to fast-fashion. My favourite clothing brand. In a world of cancel and disposal, Aubin stands out as cherished by their wearers. Highly recommend and well worth the money.

Easy admin, kept me informed of delivery progress, quality product. My first purchase but not the last.

great clothes, great quality, user friendly service!

Just discovered this brand. The quality and fit of the clothing is superb. Priced fairly as well. I had to exchange a jacket because I bought the wrong size (Pasmore suit, which is very smart, yet still casual enough for jeans. Extremely versatile). The staff at the George Street branch were all excellent, helpful and friendly.

Lesley Anne was amazing , so helpful and knowledgeable she helped me pick my outfit and was so friendly showing how different items complimented each other i would highly recommend shopping there with Lesley Anne to anyone.

My husband was originally not keen on entering the shop, perhaps it would be a cords n cardigans! Well it was great, 20mins later, lovely striped jacket and swimming shorts wrapped and ready to go.
The girls managing the shop were so helpful and smiley, loved seeing them actually enjoying the challenge of selling and keeping the shop looking great.

Bought Aubin cord trousers in John Lewis at the end of January. Within weeks they were showing patches of wearing. Contacted Aubin more than a month ago. Provided proof of purchase and sent them back. They eventually acknowledged that there was an issue and offered an exchange or store credit. But because Aubin took so long to deal with the issue they were out of a replacement pair, and refused to provide a refund. Aubin says it is legally prevented from providing me a refund (which I don't believe - if they wanted to send me £109, there is nothing stopping them). So now need to go back to John Lewis, wasting more of my time. What a hassle. Will never buy anything from them again.

A despatch error was quickly resolved and correct order sent out by customer services. Thanks to Matt for resolving promptly. Clothes are really good quality

Further update: The second pair swiftly arrived and all is well.
Update: They are sending another pair.
Ordered a suit with two sets of trousers, only one set arrived in the delivery. I am awaiting a response from Aubin & Wills but note that another review has had the same problem.

I bought a pair of so-called 'utility' trousers from this company, which couldn't be a more inaccurate description. Purchased for £105 in August '25, by December the stitching around the fly had come completely undone. I made a claim through the one-year guarantee, for which the only option was to repair (the trousers were out of stock). After battling the AI customer service and finally getting through to a human, plus about a two-week wait, these were eventually repaired. Come April '26 and the rest of the stitching in the gusset unravelled. When I sent a further guarantee claim they responded saying they had no record of my order in the first place. They've finally refunded the cost of the trousers (they called this a gesture of 'goodwill', despite it being part of their one-year guarantee, and my trousers falling apart after 8 months), but the customer service, the reliance on AI and terrible product means I won't be buying from them again. Aubin & Wills are just another company in what is now a saturated field of brands charging exorbitant prices for what they claim is top quality stuff. Hard to know where to turn these days.

"We had a wonderful experience at the shop in Salcombe this week thanks to Amy. She was so helpful, knowledgeable, and enthusiastic. She helped us pick out a stunning wedding outfit and made me feel confident and excited. A massive asset to your team!"

Ordered 3 items.
Received 2 only.
Claimed, Anbin don't trust them claim like Next or Marks and Spencer.
Started investigating.
Let's wait for the outcome.
Product is yet to be used to see how it goes.
They don't answer to any call to any number given.
I wish they learn what is customer support?
They charge for return as well.
I am not very happy the way they deal customers.

Poor quality product - loose threads, unfinished buttons etc. The shipping experience also showed a singular lack of care - dumped in a box that was too big so it arrived mashed up therefore the exciting unboxing experience of my £300 overcoat was rather medieval. Overall my trust in the brand was destroyed, they really didnt get one thing right

After taking the time to select the product and check stock availability I placed an order as a gift. Expectations was followed by disappointment as the order got lost between the supplier and the carrier. Only after several weeks of contacting what I thought was the supplier they had ordered the item in question from the originator almost like acting as a broker, had I known this I would have delt directly with the brand as getting my refund was one problem after another. In context I ordered what I thought was stock from a distributor aka Jarrolds who then placed the order with Aubin. Long story boring. It went missing the only available item in stock with the size in question went missing. So I contacted the courier DHL who said they only printed the label but did not take charge of the item. Jarrolds said it was nothing to do with them and so back to Aubin, I will say this they did as promised tried their best to keep me informed after emails sent and that is to be commended, however several emails later still nothing. The big day in question as gift came and went no product alternative gift found and a lot of apologies to my young nephew for missing his birthday treat and item he wanted. So I emailed Aubin found another broker to their supply’s and waited for the reply because all said and done I would have the item in question rather than the refund. Sadly I was informed I could have a refund and 20% reduction on an alternative item, this never cut the mustard and I admitted defeat and settled for the refund which I was assured would be with me in 5 working days this came and went so I like a dog with a bone sent another email and was informed the refund went to the broker Jarrolds who would then issue the refund. Jarrolds sent a return slip asking me to return the item in its original packaging which you can imagine I never had. So back to Aubin who eventually got the ball moving again to Jarrolds forcing them after 29 days to get my refund. So Should I have given them the benefit of the doubt and stay loyal to a fairly decent product and brand, I haven’t quite decided of would I be better sticking to in shop browsing before ever purchasing or placing an order online again. Sadly once bitten twice shy and my existing stock of the brand is now finished and moved to the que of out with the old and in with the new brand. Am I annoyed yes I am. Had it not been for my relenting character of parting with my hard end cash and not accepting defeat I would be know doubt still waiting for the product to arrive. So here is my summary. You Should have tried harder, you Could have resolved it better and you Would have kept me as a customer. After all products are only as good as the customer service you offer it cheapens the product and for that you will loose the support. It takes time to build a reputation it takes a moment to forget it’s existence. I would love to show you a picture but my nephews coat rack is empty. I will say this the refund has been resolved eventually and while Aubin may think that’s the end of it, I’m not quite there yet. Matt you did your best and that’s commendable and a shout out to Connor too.