Artistic Spaces Anmeldelser 

0 STARS — ABSOLUTELY DISGRACEFUL
DO NOT TRUST THIS COMPANY WITH YOUR BUSINESS OR YOUR MONEY.

Our experience with Artistic Spaces at Oxgate House has been absolutely appalling. We had been tenants at Oxgate House for 5 YEARS, and, like many other businesses operating from the building, experienced ongoing issues with the premises and building management. Problems were repeatedly raised, yet communication and management were consistently disappointing. Managers seemed to come and go, and issues were allowed to continue without any meaningful resolution.

Then, on 11th June 2026, Oxgate House caught fire. We witnessed the devastation first-hand. Seeing the building collapse was absolutely horrific. Within hours, businesses had lost their studios, equipment, stock, belongings and, for many of us, the places we had worked incredibly hard to build.

Despite the circumstances, Artistic Spaces is still holding £3,390 of our deposit. Months later, despite numerous emails and phone calls, we are STILL having to chase them for its return. We are not asking for compensation or a favour. We are asking for our OWN MONEY back.

Why should a small business have to repeatedly email, call and chase a landlord for months to get its own money returned? It is absolutely disgusting.

We had already suffered the loss of our premises and the disruption to our business. We then had to deal with the financial and practical consequences of losing a studio, equipment and everything that comes with running a business. The last thing we should have had to do was spend months fighting to recover £3,390 that belongs to us.

The communication throughout this entire situation has been dreadful. We have repeatedly tried to get answers and resolve this professionally, yet we are still left chasing. This is not how you treat tenants or small businesses.

What makes the situation even more upsetting is that there are serious concerns about the condition and safety of the building that existed before the fire. Having been a tenant, we experienced the building first-hand and saw the ongoing issues with management and maintenance. The fire and subsequent destruction of the building have understandably raised very serious questions for tenants about how the premises were managed and maintained.

We trusted this company with our business premises, we paid them our money, we lost our studio in the fire, and we are now having to repeatedly chase them for the return of our deposit.

A professional landlord should communicate with its tenants, deal with problems properly and, when a tenancy comes to an end, deal with deposits promptly and transparently. The fact that we have to keep chasing for our own money after everything that happened is honestly unbelievable.

If you are considering renting a studio or commercial space from Artistic Spaces, understand exactly what happens to your money if something goes wrong. THEY ARE CROOKS. Zero stars would be more accurate.

If I could give this scammers 0 star I would do it!!!
“ DO NOT TRUST THEM “.
Terrible service and unsafe business. Have been tenant of “ oxgate house” for over 5 years. They have built up a dangerous warehouse that always had ongoing problems and they have never been able to solve anything!!! Building management just keep getting worse and managers always left the company.
On June 11th , the fire had happened in Oxgate House and I was there witnessed the whole massive building collapse within couple of hours! It was absolutely horrific to watch and it was 100% due to the unsafe status of the place. No any fire safety whatsoever at the time.
We all had lost our lifetime memories , equipments and our business because a bunch of ambitious guys tried to make money from some artists and hard working people! They have no rights to make any profit from this situation or claim they have been victims, as they are trying to pretend. they have just made millions off the warehouse and studio spaces which is invested on renewing old buildings with no safety features in place!
It’s not a sustainable business model and it should be stopped long before.

I hope the truth comes out soon!

We were tenants of Artistic Spaces at Oxgate House for approximately 2½ years. Based on our experience, we would never recommend them to any business looking for safe, professionally managed commercial premises.

During our tenancy we dealt with a continual catalogue of problems: vermin, raw sewage leaking from one side of the building, blocked, leaking and filthy toilets, rubbish and debris around the estate, repeated breakdown of the goods lift, regular failures of the entrance gate, and ongoing security problems.

Parking was also a major issue. Adequate parking had been an important part of what we were originally sold on when taking the premises. Our provision was subsequently reduced by around two-thirds and we were then expected to pay for parking thereafter.

Security was extremely poor. There were repeated burglaries and other incidents on site. On one occasion we personally had to chase an intruder (on crack) from the estate after he allegedly threatened another tenant with a screwdriver. Police attended and he was arrested. This is not the sort of environment in which a business should be expected to operate.

We were also repeatedly promised intercom access to our unit, which was never provided, while the main gate itself regularly failed.

Our later unit suffered persistent electrical faults and repeated tripping. We reported these issues over a prolonged period and were passed around rather than given a solution. Artistic Spaces eventually required us to obtain independent electrical evidence at our own expense, only subsequently to tell us that the electrical inadequacy was not their responsibility. This was despite the problems materially interfering with our ability to work from the unit.

The approach to smaller issues was equally frustrating. We were issued a financial penalty for refuse left temporarily outside our unit following a delivery, despite it being due for collection the next day and despite receiving no prior warning or reasonable opportunity to remove it.

The entire estate was ultimately devastated by a huge fire and our business lost all its stock, equipment and numerous irreplaceable items in a single night. Given the number of maintenance, electrical, security and safety concerns we and others had raised during our occupancy, I have very serious concerns about the management of the site in the period leading up to the fire. Questions of legal responsibility for the fire remain separate and unresolved, with doubts the truth will ever be allowed to surface.

The treatment of tenants after the fire was shocking given the grave circumstances. Matters that should have been dealt with promptly instead required repeated correspondence and escalation. We ultimately had to issue County Court proceedings to recover our deposit and overpaid rent; Artistic Spaces finally admitted the claim and paid it minus the court fees, which we had to further pursue until resolved.

In our experience, Oxgate House was an extreme in poorly managed commercial property: recurring maintenance failures, inadequate security, hygiene reminiscent of medieval times, deteriorating facilities and an exhausting management process whenever something went wrong.

Trying to build and operate a business is difficult enough without constantly fighting the building you are working from and the people responsible for managing it. We were in negotiations to move to another location a month before the fire occurred. It's incredibly sad we did not achieve this in time.

After 2½ years, the fire and everything that followed, one star is unfortunately too generous. We would award them minus 100 stars if possible.

STAY AWAY AND SAVE YOURSELF A LOT OF HEARTACHE.

Our experience at ATRISTIC SPACES throughout our couple of years there has been professional and comfortable. The staff particularly David and Marco have been very helpful and supportive during our move out process. We really appreciate the service and support we received throughout these years!

They're crooks, holding our deposits for 3 months and no response. If you're considering renting from them, just know these people have zero accountability for anything and they're currently being sued by many tenants for not returning their deposits. Stay away from them, most of the positive reviews here are written by their own staffs.

Since Artistic Spaces took over management of the building, communication has been consistently poor.

Tenants received no introduction to the new management team following the change in ownership, making it unnecessarily difficult to identify the correct points of contact.

We have repeatedly been unable to use parking spaces allocated to us under our lease because they are occupied by other vehicles, with the issue remaining unresolved despite numerous requests for assistance.

What has been most disappointing is not simply the existence of a problem, but the apparent lack of ownership and responsiveness in addressing it. These issues would have been far less frustrating with clearer communication and more responsive management.

Unfortunately, our experience to date is that Artistic Spaces has been unnecessarily difficult to deal with when straightforward tenant issues arise.

The team do a decent job but nothing get sorted unless you speak to David head of finance directly. Payments are also not up to date on the system I’ve had to send prof of payment so many times

I had to move studio spaces at very short notice and the team were very efficient in making this happen for me quickly and smoothly!

Failed to receive my deposit back after moving out over 6months ago. Customer service is poor once they take your money and it’s very difficult to get hold of them to discuss what’s going on.

Adi on the front desk is very welcoming and remembers who I am. Even though I don't visit the office frequently and come up twice every 6 months!

My experience with Artistic Spaces since they've taken ownership of our office building has been very positive. A particular shout out to Adi on the front desk who is always a delight, super helpful and professional. Thank you! :D

I would strongly advise anyone considering renting office space from Artistic Spaces in Brentford to think very carefully.

I initially rented my office from Workspace, and around a year ago the building was taken over by Artistic Spaces. The difference in management since then has been stark.

Without any consultation whatsoever, Artistic Spaces moved a grand piano teacher into the office directly next to mine, despite there being no meaningful soundproofing between the units. For anyone renting an office because they need to work, take calls or concentrate, the level of disruption is obvious. The lack of consideration for an existing neighbouring tenant was extraordinary.

The wider management of the building has also been extremely poor. The lifts have been inadequately maintained, rubbish has been allowed to build up, and the general condition of the building has deteriorated. I became sufficiently concerned about the lifts that I stopped allowing my children to visit the office because I did not feel comfortable with them using them.

Security has been another major concern. My experience was that security systems were effectively switched off or left unresolved because of recurring faults. Fire and door alarms regularly sounded with nobody available to deal with them, children were able to gain access to the building, and the car park doors were frequently left open for long periods when the opening system failed. I was also aware of numerous tenants reporting missing deliveries.

For a commercial building containing businesses, tenants and valuable equipment, I found this completely unacceptable.

Communication has been similarly frustrating. Emails routinely received no response unless chased multiple times, and correspondence often came from generic or unnamed email accounts, making it difficult to know who was actually responsible for dealing with an issue. David Dalrymple is the notable exception and, in my experience, was the one person who consistently made an effort to respond and help.

What makes the situation particularly disappointing is that I had been a tenant in the building for around four years and had always paid my rent on time. I therefore had several years' experience of the building before Artistic Spaces took over and could see first-hand how standards changed.

My experience on leaving reinforced those concerns. I returned the office in immaculate condition, which was confirmed at my exit meeting, yet my deposit still took 40 days to be returned. I am also aware of other tenants who have experienced difficulty recovering their deposits. On the basis of my own experience, I would have no confidence in handing deposit funds to Artistic Spaces again in the future.

Renting commercial office space should come with a reasonable expectation of a secure, maintained and professionally managed environment, as well as basic consideration for existing tenants when decisions are made that directly affect their ability to work.

Based on my experience over the past year, Artistic Spaces has fallen badly short of those expectations. I would neither rent from them again nor recommend them to others.

Avoid them at all costs, they only communicate when collecting rent. They didnt take the red cap off my smoke alarm for almost a year. Building maintenance was never handled quickly even when the sewage waste came into my unit.

Now I have left they have only returned just over half my deposit, no one showed up to my hand back meeting. Yet they have chosen to withhold £607.50 of my deposit…

If you’re happy to pay rent and them do nothing else but supply toilet roll then you will be fine.

Still waiting on deposit to be returned

I was a resident in their studios first in South London then in Oxgate House, altogether since pandemic. Oxgate house is a place that recently burned down. No it wasn't a hate crime or Jewish owned building as Telegraph said. Completely avoidable fire, detected early with massive firemen response, which spread like a bonfire with dry wood. I want to warn you from getting engaged with Artistic Spaces company. The building, Oxgate House, was a really badly managed place, the toilets were so gross that it was beyond cleaner capacity to deal with it. It wasn't urgent enough for the two lovely young privileged men with 15mln pound shareholders fund between themselves to take basic responsibility and do the basic maintenance of the building they offer to rent. No one asks for luxuries when it comes to workspaces like that, often the studios are used for artists or small businesses, but simply for the basic maintenance, which wasn't there so it affected health and safety. Other examples, are fire inspections that never happened or leaks. Faulty main doors that couldn't get fixed for days, non working intercom. Security issues. A well meaning young man who manages 3 massive buildings with 400 studios + and at the same time run the "sales" and viewings (Oxgate House, Cobbold works and Standard Road - all terrible buildings) - systemic issue showing the attitude of the decision makers just to save cash. Finally addition of wooden "sheds" to maximise their income in a architecturally designed open space which perhaps literally added to the fire. Some of us residents lost everything, all fruit of their work and labour, some collectable items that no insurance money will ever pay back for. The stress that affected companies operations for weeks. We are waiting for our deposits to be refunded and half of the rent money for June 2026 (fire on 12th June) refunded. No communication about that. In general communication with them is terrible or non existent. They chase the invoices in the half of the month when it's due at the end. Complete mess. I recommend you to pay a bit more elsewhere and sleep well and in peace that your work and equipment is safe. I am upset with myself I stayed there so long. Like with others my unit was very good for my needs so I put up with bad maintenance. It was a mistake.

I had a studio for 5 years in Artistic Spaces/Oxgate House until it burned down on June 11th. The building had leaks, the toilets were gross, the elevator was out of order most of the time, there were burglaries, mice, and so on and so fort, but I hung in there because the space suited my needs, was conveniently located and the rent was cheap. But I never expected the building to burn down … and I lost all my equipment and artwork! I was never contacted by the owners after the fire, they have not been very forthcoming with information and I have had no replies regarding my request of getting back my deposit. Artistic spaces is a badly run enterprise and I would strongly advice against getting involved with them!

I was a tenant for over 4 years, and lost everything in the fire, they havent contacted me once and no email regarding getting our deposit back, the lift was broken for nearly 2 months and they did nothing but lie about getting it fixed , we carried heavy boxes up and down and injuring ourselves in the process. Instead of looking after us tenants and keeping a good relationship with us they did the direct opposite, shame on them , stay away from them at all costs , there are plenty of work spaces around london with caring landlords, They are really quick at chasing money but are very slow giving deposits back so be aware before you sign agreements with them. They also don't do proper checks on their tenants so be aware ! The fire has left us all grieving but still no contact from them. They don't return emails which is a basic for businesses. Still so much to say on this matter, they are not Artistic in anyway , they do the cheapest renovations and i have no nice words on how they operate and i have been in business for over 22 years.

They should rebrand as Con Artist Spaces as that what they've been doing --conning us! They've held our deposits and rent illegally. The management is laughable and absolute disgrace the way they had continued to ignore basic health and safety, hygiene and fire safety regulations. Avoid this company at all costs!!

Before the fire happened there was an unending list of safety issues as well as other serious problems that we have emailed about several times but we never received a response back. They only seem to communicate when they want to collect money. Now that the building has burnt down due to their negligence they are continuing to ignore our emails regarding our deposits which are seriously needed considering our entire business with everything inside has burnt down which was perfectly preventable had they had any sort of fire safety inside.

If I could give 0 stars, I would.

Avoid Artistic Spaces at all costs if you value your business.

We rented a unit at Oxgate House, Neasden from December until June, when the building was completely destroyed in the devastating fire that wiped out hundreds of businesses overnight. It was an utterly heartbreaking experience, and in hindsight I wish we’d never signed up with this company.

From the day we moved in until the day the building burnt down, we had a persistent leak that was never properly resolved despite repeatedly reporting it. That wasn’t an isolated issue either. The toilets were frequently filthy, the goods lift was out of service for the last few months of our tenancy, and parcels regularly went missing because the security was so poor. It felt like basic building management had been abandoned.

The buildings feel tired, poorly maintained and badly managed. During the viewing and sign-up process they’re all smiles, incredibly responsive and make you feel like a valued customer. The moment you’ve paid your deposit? Everything changes. Getting hold of anyone becomes a challenge, problems drag on for months, and you quickly realise you’re on your own.

Trying to get hold of anyone is an exercise in frustration. Calls go unanswered. Emails are ignored. Communication is abysmal.

What has been especially disappointing is the way things have been handled after the fire. Communication has been dreadful, and we’re still waiting for our deposit and the remaining rent we’re owed to be returned. At a time when so many businesses have lost their premises, stock, equipment and livelihoods, you’d expect transparency and proactive communication. Instead, we’ve had silence.

The only positive thing I can say is that their new building manager, Zafir, who took over from Chaz genuinely seemed to care and always tried to help where he could. He was polite, honest and did his best, but it was obvious he was working with limited resources and couldn’t fix the wider issues within the company. He deserves far better than the systems he’s working in.

We’ve since found a unit with Workspace, and the difference is night and day. Professional management, responsive communication and buildings that actually feel properly run. We also viewed Wow Workspace, who also came across as far more organised and professional.

If you’re serious about your business and need reliable premises, do yourself a favour and look elsewhere.

There are plenty of serviced workspace providers in London. In my experience, Artistic Spaces wouldn’t even make the shortlist.

Don’t make the same mistake we did.