Have fitted a load of these boilers of late and a couple of heat pumps. Boilers are great, good warrantees easy to fit and basically the same as other more expensive manufactures. Heat pumps are... Se mere
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These are the worst and cheapest made pieces of sh't i have ever worked on as an engineer. Even the new parts are faulty, they cost a fortune and undergo constant repairs. As a gas engineer of 23ye... Se mere
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Great representation from Dan Merkle @ Ariston. Always goes the extra mile and always delivers what he promises. Rare thing these days. Product is also quality for the price point. and very relevant i... Se mere
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Ariston have been a brilliant company to work with over the years. Reliable products and a steady aftercare service. The technology produced from Ariston has been a step up within the industry. Big th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Producent
- Kedelfabrikant
- Leverandør af kedler
- Leverandør af eludstyr
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Ariston UK
Skrevet af virksomheden
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktoplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannien
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,6
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Further to your response to my review
Further to your response to my review, I would like to clarify that this incident did not start on 23rd December but on 25th October. Please refrain from portraying me as a fussy consumer. Your service has been appalling.
As someone who manages over 300 properties, I have instructed my contractors to cease installing Ariston Boilers due to the poor post-warranty service. I cannot, in good faith, recommend this service to any landlord. If this boiler had not been under warranty, the issue would have been resolved within a couple of days.
I hope this feedback is taken seriously to improve your future service offerings.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Jo,
we are very sorry, our previus response was based only on the task reported. We meant to explain the reasons why the repair was delayed.
As per our records there was a previous issue related to a contaminated system and we required the system to be flushed before returning as per warranty T&C.
If you wish to discuss this case further we remain available for you on customer.relation.uk@ariston.com
Kindest regards,
The Ariston UK Team
Excellent young man who fixed the…
Excellent young man who fixed the problem with care and was personable.
27. december 2024
Besvarelse fra Ariston UK
Dear Jilly, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The call centre were amazing and…
The call centre were amazing and arranged an engineer to come out. I phoned mid day ish on Friday and the engineer came out late morning on the Monday. He was knowledgeable and very polite. He didn’t have the part needed on
The van but arranged another visit on Tuesday to fit the part needed. He left no mess and the job was completed in the time he specified. I was very pleased with the service from all at Ariston and can definitely recommend.
31. december 2024
Besvarelse fra Ariston UK
Dear Jill, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Continua la mia bruttissima avventura…
Continua la mia bruttissima avventura con la caldaia, dopo tanta insistenza e dopo essere stato 2 giorni senza acqua calda e riscaldamento il 23 mi sostituiscono la caldaia , ma dopo 1 ora si guasto il ventilatore ( cod 612) sostituito ,il giorno successivo perde acqua dal vassoio recupero acqua condensa, dopo vari tentativi non perde più acqua dal vassoio, oggi pomeriggio di nuovo perde acqua e di nuovo si guasta il ventilatore (cod 612) chiamato l assistenza mi dice che viene dopo domani , ma lui nn può fare più nulla , se voglio devo denunciare l ariston perché lui non puoi sostituirmi più la caldaia
Ps...ho fatto vigilia di natale è natale senza riscaldamento
Penso che sostituirò la caldaia e marca a mie spese e chiederò risarcimento all ariston
28. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Vincenzo, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Happy Day! And happy water heater. de
The engineer arrived when he said he would and was very efficient. Pleasant young man and the work was carried out with no problems or delays.
27. december 2024
Besvarelse fra Ariston UK
Dear Hazel, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
I felt very confident with the girl…
I felt very confident with the girl that came to do the repairs. She knew what she was doing.
27. december 2024
Besvarelse fra Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The plumber was knowledgable punctual…
The plumber was knowledgable punctual and friendly and fixed the issue on visit 1
9. december 2024
Besvarelse fra Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
They have rude staff on the phone !!
They have rude staff on the phone !!
Don’t buy ariston !!
27. december 2024
Besvarelse fra Ariston UK
Dear Customer,
we thank you for your comment, it is very important to us. We are sorry to hear that. We strive every day to improve the quality of our service.
If you wish to discuss this case further, kindly send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
O K the fitter that you sent did not know his job very well
O K the fitter that you sent did not have a clue what he was doing and found fault with the pump and he replaced that, It has cut out a few times since that but we managed to get it going agin,
28. november 2024
Besvarelse fra Ariston UK
Dear Tom,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Should you wish to discuss this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
Boiler leaking two days before Christmas
I phoned Ariston customer service just after ten in the morning of December 23rd and by 3in the afternoon my leaky boiler had been fixed by a young man called Luke from Status fantastic service I was amazed they were even working so close to Christmas.ten out of ten for Ariston Status and Luke thankyou all and a very merry Christmas to you all
24. december 2024
Besvarelse fra Ariston UK
Dear Anita, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Rapid response and professional
Rapid response and professional
Technician was well prepared and skilled, he fixed the problem quickly. Highly experienced.
24. december 2024
Besvarelse fra Ariston UK
Dear Adrian, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Excellent service
Excellent prompt service following a fault covered by warranty on my elderly mother’s boiler. Engineer very polite and efficient.
17. december 2024
Besvarelse fra Ariston UK
Dear Helen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great Service
Great Service, Excellent product knowledge had all the parts needed. Would recommend anybody.
23. december 2024
Besvarelse fra Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
We had a boiler installed which leaked…
We had a boiler installed which leaked so we took it off the wall and because of that they will not cover the warranty full stop.
22. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Marnie,
as per Ariston Warranty T&C: "The boiler must be installed in accordance with the manufacturer's instructions. Failure to comply with this condition will result in any guarantee being withdrawn.
The Warranty does not include the repair and/or replacement of Products by Ariston where the malfunction or damage has arisen from failure to comply with the correct installation, maintenance or servicing procedures for the Product as laid out in the installation and servicing manual supplied with the Product, which are also available to download from Ariston’s website; the manufacturer's Warranty does not recognize also any modification or alteration of the Product carried out without prior permission or authority from Ariston."
We naturally remain available for any further comments on customer.relations.uk@ariston.com
Kindest Regards
Ariston Uk Customer Relations Team.
Besvarelse fra Ariston UK
Dear Andrew, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Boiler guarantee repair.
Prompt service,
Repair swiftly carried out by a friendly, knowledgeable engineer.
20. december 2024
Besvarelse fra Ariston UK
Dear James, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston Fast Evo x scaldabagno a gas a…
Ariston Fast Evo x scaldabagno a gas a dir poco scandaloso, dopo 2 anni si è guastato e mi è stato sostituito in garanzia. Il secondo dopo 2 anni l'ho buttato, all'accensione faceva un botto assurdo, nonostante fosse stata fatta la manutenzione dai tecnici Ariston. Al prodotto dò una stella perché meno non si può. Non compratelo perchè non vale nulla. All'assistenza dò 5 stelle perché hanno cercato in tutti i modi di risolvere i problemi. Ariston 👎🏻
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Francesco, we believe you might have been tried to reach the Italian branch of Ariston.
Please refer to https://www.ariston.com/it-it/supporto
Kindest regards,
The Ariston UK Customer Relations Team
Engineer was grest
Engineer was on time, very cheerful and knowledgeable. Fixed the boiler in no time and helped me set the timer too. Would recommend to anyone.
19. december 2024
Besvarelse fra Ariston UK
Dear Miss Jones, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
One of the worst boilers I have had the…
One of the worst boilers I have had the misfortune of having installed, only five years old, and has numerous repairs and just this year I had to pay for 3 repairs.
The 8-year warranty is useless, complained on many occasions to Ariston they are based in Italy and could not careless. Just endless emails that make no difference. Will rip out this crap boiler and take Ariston to small claims court, this boiler is not fit for the purpose. Please do not buy Ariston boilers.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Sardar, as our customer service team informed during the phone calls the warranty on this product has expired. The Clas HE evo 30 has standard 5 years manufacturers warranty, not 8 yeast as the newest Clas models (Clas one, Clas system one and Clas one R). We are currently waiting for the information requested, to evaluate your case with Customer service manager; we kindly require the annual service records and commissioning certificate, along with recent jobs arranged privately and reports. However we can assure that your case has been internally escalated and our Service's manager is currently working on it and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
Very quick and efficient call-out and…
Very quick and efficient call-out and problem dealt with.
18. december 2024
Besvarelse fra Ariston UK
Dear Tim, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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