Have fitted a load of these boilers of late and a couple of heat pumps. Boilers are great, good warrantees easy to fit and basically the same as other more expensive manufactures. Heat pumps are... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
I've been fitting Ariston combi boilers for a while now, along with the undersink water heaters and they do what it says on the tin if u like. Ive dealt with the service team and they have been very p... Se mere
Great representation from Dan Merkle @ Ariston. Always goes the extra mile and always delivers what he promises. Rare thing these days. Product is also quality for the price point. and very relevant i... Se mere
Virksomheden har svaret
These are the worst and cheapest made pieces of sh't i have ever worked on as an engineer. Even the new parts are faulty, they cost a fortune and undergo constant repairs. As a gas engineer of 23ye... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Producent
- Kedelfabrikant
- Leverandør af kedler
- Leverandør af eludstyr
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Ariston UK
Skrevet af virksomheden
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktoplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannien
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,6
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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One of the worst boilers I have had the…
One of the worst boilers I have had the misfortune of having installed, only five years old, and has numerous repairs and just this year I had to pay for 3 repairs.
The 8-year warranty is useless, complained on many occasions to Ariston they are based in Italy and could not careless. Just endless emails that make no difference. Will rip out this crap boiler and take Ariston to small claims court, this boiler is not fit for the purpose. Please do not buy Ariston boilers.
19. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Sardar, as our customer service team informed during the phone calls the warranty on this product has expired. The Clas HE evo 30 has standard 5 years manufacturers warranty, not 8 yeast as the newest Clas models (Clas one, Clas system one and Clas one R). We are currently waiting for the information requested, to evaluate your case with Customer service manager; we kindly require the annual service records and commissioning certificate, along with recent jobs arranged privately and reports. However we can assure that your case has been internally escalated and our Service's manager is currently working on it and an update will be provided at the soonest.
Kind regards.
Ariston Customer Relations Team.
Very quick and efficient call-out and…
Very quick and efficient call-out and problem dealt with.
18. december 2024
Besvarelse fra Ariston UK
Dear Tim, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Thank you but still not fully fixed
Thank you for attending fairly rapidly, however the tenants reported a second leak after the repair technician left, so the agency Leaders will be in touch again.
19. december 2024
Besvarelse fra Ariston UK
Dear Miss Souster, we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
Thank you very much for your patience.
Kind regards,
The Ariston UK Team
Arrived on time and was very …
Arrived on time and was very thorough in sorting out the boiler.
18. december 2024
Besvarelse fra Ariston UK
Dear Dave, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
An excellent job completed.
The engineer came when planned. He was polite and extremely thorough. We have been extremely pleased with the service.
11. december 2024
Besvarelse fra Ariston UK
Dear Richard, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Besvarelse fra Ariston UK
Dear Lisa, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
What a dreadful after sales service
What a dreadful after sales service, i wouldn't buy a box of matches off this company.
10. december 2024
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Harold,
we thank you for your comment, it is very important to us. We strive every day to improve the quality of our service.
We would like to investigate this further, please send us addictional details on customer.relation.uk@ariston.com
Kind regards,
The Ariston UK Team
MP2137 Knaphill Junior School HTG Distr
We contacted you regarding a suspected warranty claim on behalf of a school, which had no heating. There was no urgency to resolve the issue just send out emails. Finally sent an engineer that couldn't identify the problem and ordered parts which we are still waiting on. No date for when parts will be available, when the engineer will attend, let alone a fix!
16. december 2024
Besvarelse fra Ariston UK
Dear Martin,
we thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service. We are constanlty monitoring on your case after sending across an urge for the engineer to contact you soon to arrange a visit.
Kind regards,
The Ariston UK Team
Besvarelse fra Ariston UK
Dear Alison, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The response to our call was…
The response to our call was brilliant,an engineer came the next day and fixed the problem.
6. december 2024
Besvarelse fra Ariston UK
Dear Karen, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
4 stars reflects Nuzrat Jabar
Only not giving 5stars because of the initial experience.
The 4stars only reflects the service from Nuzrat Jabar a senior manager at Ariston who took hold of my matter after 5weeks of no progress and swiftly dealt with the partner engineers, parts etc to resolve the matter within a few days. Thank you so much Nuzrat you dealt with this superbly and it's only due to your efforts and resolution I've given 4stars.
Otherwise I would be giving this 0stars.
5. december 2024
Besvarelse fra Ariston UK
Dear Mr Ullah, we deeply apologize for the dalay with the repair.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Couldn't be better!
The necessary repair was reported by the servicing engineer on Monday morning and the part was replaced on Wednesday afternoon.
Every stage from phoning Ariston to completing the job was handled efficiently and courteously. Well done!
12. december 2024
Besvarelse fra Ariston UK
Dear Mr Parkinson, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
A very fast and efficient service
A very fast and efficient service, given the fact I had no heating.
12. december 2024
Besvarelse fra Ariston UK
Dear Mrs Roche, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Not impressed with the helpline...
my husband rang to say that our boiler had stopped working after we had a local guy out who told us it would be a warranty job, the weather was very cold and we had no heating or hot water, he phoned at 11.50am on Monday and was told they would put it though as an emergency. The local company that you use did not get the email till late Monday evening by which time all the engineers had been allocated the jobs for the next day.
The engineer arrived on Wednesday morning and it took him about 15 minutes to fix the boiler, well done to the engineer shame we can't say the same about the person who took the original call for help.
11. december 2024
Besvarelse fra Ariston UK
Dear Mr&Mrs Robins, we apologize for the dalay with the repair. Unfortunately due to the upcoming winter time the Service Partner are starting to experience a very high volume of requests for repairs.
We thank you for your patience and for your comment, it is very important to us. We strive every day to improve the quality of our service.
Kind regards.
Ariston Customer Relations Team.
Mended and up n running.
4. december 2024
Besvarelse fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The engineer always pleasant and fixed…
The engineer always pleasant and fixed the problem with my boiler quickly. Would recommend.
19. november 2024
Besvarelse fra Ariston UK
Dear Lynne, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Top class service from Ariston
Contacted Ariston, they were very helpful from the start, booked me an appointment which was fine. Then received a call from the engineers to arrange a time and date. All arranged but then I had to change it which wasn’t a problem. The engineer arrived and was very friendly and helpful, sorted the issue in super quick time. Highly recommended
10. december 2024
Besvarelse fra Ariston UK
Dear David, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue solved quickly
2. december 2024
Besvarelse fra Ariston UK
Dear Tony, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Besvarelse fra Ariston UK
Dear Customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Issue diagnosed quickly
Issue diagnosed quickly, part ordered and on visit to fix the part it was done expertly even picking up the fact that the air balloon inside the expansion tank had collapsed.
6. december 2024
Besvarelse fra Ariston UK
Dear Graham, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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