Have fitted a load of these boilers of late and a couple of heat pumps. Boilers are great, good warrantees easy to fit and basically the same as other more expensive manufactures. Heat pumps are... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great representation from Dan Merkle @ Ariston. Always goes the extra mile and always delivers what he promises. Rare thing these days. Product is also quality for the price point. and very relevant i... Se mere
Virksomheden har svaret
Ariston have been a brilliant company to work with over the years. Reliable products and a steady aftercare service. The technology produced from Ariston has been a step up within the industry. Big th... Se mere
Virksomheden har svaret
These are the worst and cheapest made pieces of sh't i have ever worked on as an engineer. Even the new parts are faulty, they cost a fortune and undergo constant repairs. As a gas engineer of 23ye... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Producent
- Kedelfabrikant
- Leverandør af kedler
- Leverandør af eludstyr
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
Om Ariston UK
Skrevet af virksomheden
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Kontaktoplysninger
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, Storbritannien
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3,6
Middel
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The company did very good getting…
The company did very good getting someone to come next day , Julie the engineer who came was professional and sorted out my boiler,
27. maj 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
E boiler na 7 jaar lek!
In 2019 ariston regent elektrische boiler geplaatst 100 liter. Na 7 jaar een lek en na controle blijkt er een gat in de metalen tank te zitten. Dat is geen goede kwaliteit!
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Great service from phone call to…
Great service from phone call to engineer working on boiler 👏 👍 Polite & friendly engineer 👍
15. maj 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The boilers have plastic sections which…
The boilers have plastic sections which leak very poor
2. juni 2026
Besvarelse fra Ariston UK
Dear customer, thank you for contacting us.
It is expected that there will be plastic components inside the boiler. If there is a leak we would like to know more about your case to evaluate how we can assist.
In order to investigate the case you have reported: please write us additional information at customer.relations.uk@ariston.com. Kindest regards,
Ariston UK Customer Relations Team
Great after sales service
A superb company who really look after their customers. After sales service for some companies is an inconvenience but for Ariston they have a different view. They want to help their customers.
Fantastic.
27. april 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Useless did nothing technician was…
Useless did nothing technician was uninterested and a waste of space
26. maj 2026
Besvarelse fra Ariston UK
Dear Paul, thank you for contacting us. According to our service partner's record, the boiler has been extensively tested while on site, and no noise was present that could be connected to the boiler operation; in fact, our service partner reports that you have experienced this noise even with the system completely turned off. If you are still experiencing this issue, and you are sure there is no external source for this noise, please get in touch with our Customer Service at customer.service.uk@ariston.com and we will make sure that another visit is raised.
Kindest regards,
Ariston UK Customer Relations Department
Kindest rega
It took 2 months to fix a problem with…
It took 2 months to fix a problem with the boiler. This was due to issues between Ariston & the 3rd party company used to carry out repair. Innitial communication was good - follow up was poor, delayed no communication I called repair company & Ariston.
23. marts 2026
Besvarelse fra Ariston UK
Dear Peter, thank you for contacting us. We are sorry to hear it took a long time to fix the issue since the initial reporting, and would like to investigate your case. Could you please send us additional details via mail at customer.relations.uk@ariston.com? Our Customer Relations Department will be happy to follow-up.
Kindest regards,
Ariston UK Customer Relations Department
Generally good
Generally good, although I did have to ring back after the service company didn't manage to contact us on their initial enquiry. Once contact was established the boiler repair was carried out quickly and efficiently.
12. maj 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
very prompt and efficient
20. maj 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Repair done within a week
Repair done within a week
Repair man communicated date and time
Carried out as per agreed date and time
23. april 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ordered air con unit via B and Q…no show.
Ordered air con unit via B and Q site..to be delivered to B and Q. Item never arrived..order was cancelled x no stock ?. Without informing me in any way.. contacted B and Q.. eventually informed cancelled..they attempted to get refund..Ariston refused as even though cancelled one end was active the other..could not make it up...like M.ps. Don't know what the other hand doing..after several calls to B and Q.. hopefully getting refund in 5-7 working days...if not ring yet again...ordered another from B and Q..from another company... similar happened..hours, and days later..still no refund...so not a mistake...just selling items they not got...but got my money.... Avoid..
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear that you had issues with a product order, and would like to investigate this; could you send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relations Team
Boiler repaired under warranty
Changed my review to 'very good' because they has issues with their phones and got in touch, booked a repair and replaced the faulty part under warranty, so I am happy with Ariston and retracted my bad review (below)
"Boiler leaks so been switched off and needs a repair under warranty but nobody answers the phone. No answer to my emails either.
Cannot contact repairs dept to get repair under warranty"
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear customer, thank you for contacting us. We are sorry to hear you might have incurred in a momentary technical issue with the phone lines, however we are aware that you have been able to make contact with our Customer Service, yesterday, and a job has already been raised for you. The job reference number is 2000829013.
Kindest regards,
Ariston UK Customer Relations Team
Can't get thru to anyone on any of…
Can't get thru to anyone on any of their contact no. Service sale support all nothing just a ringtone after selecting a couple of options and then it rings for awhile and you get disconnected!!!
22. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear customer, thank you for contacting us.
We can confirm that our customer service is always available at 03332407777/03332406666 from Monday to Friday 8.30 AM to 5.30 PM, except Holydays.
It's possible to reach us by email at customer.service.uk@ariston.com or salesoffice@ariston.com.
You can also send a message through our support page: https://www.ariston.com/en-uk/support/
If you wish to discuss your case further please write us at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Ariston olewa klienta jak tylko można…
Ariston olewa klienta jak tylko można !!
Dzwoniąc na infolinię nie dowiesz się nic, do serwisu ciebie nie przekierują a jak napiszesz maila to nie dostaniesz odpowiedzi !!
Omijać szerokim łukiem !!!
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear Customer,
Thank you for reaching out to us at Ariston UK.
We truly appreciate your contact and value your interest in our products.
Unfortunately, we can only provide information and support to customers located in the UK and Ireland.
This is because our products and services vary by region due to local regulations and requirements.
We understand that this might be inconvenient, but it's essential for us to ensure compliance and provide the best possible service tailored to each region.
To find information specific to your area, we recommend visiting our global website at ariston.com.
There, you will be able to locate your local office, which will have all the relevant information and support you need.
Once again, thank you for your understanding and for getting in touch with us.
We hope you find the information you need and look forward to assisting you in the future.
Best regards,
Ariston UK Customer Relations Team
Very poor-quality boilers.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear customer, thank you for your feedback.
We would like to investigate your case; please write to us at customer.relations.uk@ariston.com.
Kindest regards,
Ariston UK Customer Relations Team
Great Tech Advice
As a Gas Engineer it is nice to have professional back up from a tech helpline. Calum Heath at Ariston gave me some great advice over the phone about stuff not detailed in the tech manual. He then backed it up with an email. Top stuff.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
2 weeks with hot water and heatin
Our heating engineer responded same day our call indicating a fault with our boiler, which he diagnosed was 'probably' the pump or sensor - as the boiler was under warranty he assisted in registering the fault with you on the same day. We were without hot water and heating. Your 1st visit confirmed faulty pump or sensor required and the pump would be ordered for a 2nd visit. Pump was replaced on the 2nd visit, but the sensor was not with the engineer.
We were without Hot water and heating for 2 weeks - thankfully, not during the really cold spell in January.
I was expecting service/warranty engineers to carry basic warranty items such as pumps and sensors as standard kit.
Thank you
28. april 2026
Besvarelse fra Ariston UK
Dear customer, thank you for contacting us. We would like to investigate the case you have reported: please write us additional information at customer.relations.uk@ariston.com. Kindest regards, Ariston UK Customer Relations Team
Boiler repair
Excellent service arrived on time and sorted problem immediately would reccomended Ariston
18. marts 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
we were desperate for hot water,and…
we were desperate for hot water,and GOGO Boilers provided a quick response and fitted a boiler without any fuss,the price was cheaper than i though,
well done and thank you.
3. marts 2026
Besvarelse fra Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.