It pains me to see that this company is still operating out of Australia and they are using their usual tricks to make sure they don’t “receive the returned goods within 30 days”. Instead they leave... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Scam alert! Was told a product was out of stock only to receive constant delaying tactic emails offering alternate options. Have repeated requested a refund for the out of stock item to be met with... Se mere
Ordered a shirt dress from this site described as luxurious cotton when received was 95% polyester 5% elastine. Also ordered a dress described as breathable material but 100% polyester. Even on sal... Se mere
would have given them 0 if it was an option. thes is scam operator and not a genuine retailer. promoting its self as an AU retailer in name only without any presence in Sydney as per name. same as... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Ardor Sydney was born out of a passion for fashion and a vision to make the latest style accessible to Australians nationwide. We launched our online store with the goal of bringing effortless style to your doorstep.
Kontaktoplysninger
1,1
Dårlig
142 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They will claim not to receive the refunded goods within the 30 days.
It pains me to see that this company is still operating out of Australia and they are using their usual tricks to make sure they don’t “receive the returned goods within 30 days”. Instead they leave them at the China post office and refuse to collect. There was literally a stamp on my package that said, “refuse to collect”.
CONTACT YOUR CREDIT CARD COMPANY and send them proof of your claim. I got all my money back. Ardor then had the audacity to ask me to drop my claim. Ardor you are revolting.
8. juni 2025
Uopfordret anmeldelse
Dispute the charge with your credit card provider…
This company is still doing this! I thought they would have packed it in by now.. I had to put a different date in because this site would only allow experiences within 12 months of the current date. This occurred in December 2024..The goods I ordered did not fit the description of what was advertised. After being jacked around for weeks by Ardor-Sydney's "support" staff, I complained to Visa Card, sent them all the correspondence to and from Ardor-Sydney, and had my money refunded by Visa. Don't waste your time with Ardor-Sydney if you want a refund, go to your credit card provider, give them a picture of what was ordered and what was received, and all of your correspondence. Your credit card payment can be cancelled if you can prove what you received was nothing like what you ordered!
26. januar 2025
Uopfordret anmeldelse
Don't use this seller.
Don't use this seller.
It is not based in Sydney.
Product advertising is misleading.
Quality is poor.
Returns are not honoured. Set up to fail.
Absolute waste of time and money.
And...check out the AI bot generated response that will no doubt follow!
Your return item will get stuck in customs in China for weeks, then returned back to you due to non payment of Customs fees....that you are unaware of. Congratulations, you are now outside the strict 30 day return policy and now you are dealing with a bot that will not listen.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Dean,
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear that your experience fell short of expectations.
While we understand your concerns, we’d like to clarify a few things. Our brand, Ardor Sydney, is proud to serve customers internationally and works with trusted fulfillment partners to offer a wide range of products efficiently. Though we’re not a traditional brick-and-mortar store in Sydney, our team is fully dedicated to supporting every customer no matter where you're located.
We’re also genuinely sorry if the product didn’t meet your expectations in terms of quality. That’s not the experience we aim to provide. We have a clear 30-day return window as outlined on our website, and we’re always here to assist you if something goes wrong.
If you had trouble initiating a return or didn’t receive support, we invite you to reach out again to our team at support@ardor-sydney.com or through our contact form: https://ardor-sydney.com/pages/contact. Kindly include “Trustpilot Review” in the subject line so we can prioritize your case.
We take every concern seriously and would love the opportunity to make things right.
Warm regards,
The Ardor Sydney Team
RUN IN THE OPPOSITE DIRECTION
After receiving my order which was nothing like its description, I was told to return it for a refund that I would not only have to pay all fees but extra for it to get through customs. After doing that I was told that I didn't pay it and it wasn't going to be released or delivered to them. After it being released and delivery attempt which they turned away they told me too late it's past the 30 day return limit so we can't help. So I'm out a pair of hideous runners and a lot of money!
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Kaz,
Thank you for taking the time to share your experience we’re so sorry to hear how frustrating this has been. That is absolutely not the kind of journey we want any of our customers to go through, and we’d like the opportunity to look into this further for you.
To clarify, our return policy allows for returns within 30 days, and returns must be sent using Delivered Duty Paid (DDP) shipping to avoid customs complications. Unfortunately, if the package is returned unpaid or rejected by customs, it cannot be processed. However, if your parcel was eventually released and delivered, we’re very concerned to hear that you were told it was turned away—we want to fully investigate what happened.
Please send us an email at support@ardor-sydney.com with “Trustpilot” in the subject line and include your order number and return tracking. We will do our very best to make this right.
We sincerely apologize if you felt dismissed that’s never our intention. Our team is made up of real people who truly care, and we’re here to help.
Warmly,
The Ardor Sydney Team
SCAM ALERT
SCAM ALERT: The website and the quality of the clothing have nothing in common. Pay $100 and you'll get $1 sandals. Also, they try to make it sound as if they would at least have an operation in Sydney where you could return items. But they don't. They want you to send them back to China and then deliberately set you up for failure so the items will be returned to you from Chinese customs and Ardor will claim you are out of the 30 day return timeline. If you are in Australia, report the matter Scam Watch and also the pay wall you used to purchase the items. The five star reviews posted here are most certainly fake and sound suspiciously alike. I don't believe anyone would have any more than a 1 star experience with this company. Trust Pilot needs to investigate them otherwise they take away the purpose of this page.
5. juli 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Veronica,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, and we’d like to offer some clarification.
At Ardor Sydney, we work with a network of trusted fulfillment partners and regional warehouses to ensure we can offer a diverse collection of products while keeping them accessible to our customers worldwide. This setup allows us to manage stock more efficiently and avoid overproduction—but we understand that longer shipping times can sometimes raise questions, and we sincerely apologize for any confusion.
Please know that while we don’t offer phone support, our dedicated customer care team is always here for you via email. If you haven’t yet received your order or something isn’t right, we want to make it right—no hassle. Just send us a message at support@ardor-sydney.com and include “Trustpilot” in the subject line so we can prioritize your request. We typically respond within 24 hours during business hours.
We never want our customers to feel unheard or unsupported—and if our communication has felt robotic in any way, we truly apologize. You’re speaking with real people who care deeply about resolving your concerns.
Thank you again for your trust, and we’re here whenever you need us.
Warm regards,
The Ardor Sydney Team
They robbed me with $450 for a dress I…
They robbed me with $450 for a dress I bought online and gave me the wrong mail back address and then said it was out of their 39 day policy so I was very furious especially with their lack of response to my emails.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hello Samira,
Thank you for reaching out, and I'm truly sorry to hear about your experience. I completely understand how frustrating it must be to feel let down—especially when it comes to something as important as your hard-earned money and the excitement of receiving a beautiful dress.
After reviewing the case, I’d like to clarify a few important points:
Our return policy allows for returns within 30 days of receiving your order, as clearly stated on our website.
Unfortunately, your return request was submitted outside of this window, which means we’re unable to process a refund according to our policy.
The return address provided was correct; however, tracking shows the package was never delivered to our warehouse. In cases like this, we are unable to issue a refund for items that were not successfully returned to us.
We’re truly sorry if our previous responses were delayed or unclear—that’s not the experience we want you to have. Please rest assured that our customer support team is made up of real people who are here to help and committed to resolving concerns with fairness and care.
If you have any further tracking updates or documentation regarding your return shipment, feel free to share them. We're more than willing to take another look.
For any future concerns or if you need assistance, please don’t hesitate to contact us directly at support@ardor-sydney.com. We’re available during business hours and respond within 24 hours.
Warm regards,
Ardor Sydney
You won't get your order
Don't expect to get anything for your money. Told ordered item was out of stock, it's just a scam. You can't get your money back
15. marts 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi,
We’re very sorry to hear about your experience and completely understand your frustration.
If your item was marked as out of stock after purchase, that’s certainly not the experience we want for any of our customers. In such cases, we do offer full refunds, and we sincerely apologise if you haven’t received yours yet.
Please get in touch with us at support@ardor-sydney.com or through our contact form here:
👉 https://ardor-sydney.com/pages/contact-us
To ensure your case is prioritised, kindly include "Trustpilot" in the subject line of your message, along with your order number if available. Our Australian-based support team will respond within 24 business hours and make sure this is resolved as quickly as possible.
We’re here to help and truly appreciate the opportunity to make this right.
Warm regards,
The Ardor Sydney Team
SCAMMING China based company...
SCAMMING China based company...
Would give 0 Stars if I could as this business is nothing but a scam. Wife purchased an item that they advertise to be high quality on their site, to have it arrive weeks later and the quality is very poor China made. Can't even be worn out in public.
They advertised they give refunds if not satisfied. Yet another SCAM as they will then ask you to post it back to China first before receiving the refund, wanting you to spend another $35 to send it back to China.
This part they will not refund.
DONT TRUST OR BUY FROM THE WEBSITE. THEY ARE SCAMMERS.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the item did not meet your expectations and that your experience has left you feeling disappointed and frustrated.
At Ardor, we’re committed to offering pieces that are stylish and accessible, but we understand that sometimes a product may not be the right fit—and when that happens, we absolutely want to make it right.
We do offer a 30-day return policy as outlined on our website. While return shipping is the responsibility of the customer, we’re happy to assist with step-by-step return instructions and provide all the information you need to complete the process smoothly.
If you haven’t already, please reach out to our customer support team via support@ardor-sydney.com or through our contact form:
👉 https://ardor-sydney.com/pages/contact-us
To help us prioritise your request, kindly include the word "Trustpilot" in your subject line.
We’re based in Australia and stand by our dedication to customer satisfaction. Your experience matters to us, and we appreciate the opportunity to resolve this for you.
Kind regards,
The Ardor Sydney Team
This company is an absolute joke
This company is an absolute joke
I ordered means size 12 runners I got sent women's 8, when I emailed them they gave me a huge run around them finally agreed to give me a store credit, I ordered again mens size 12 and I got mens size 10 sent out and then they refused to reimburse they difference in price.
Saying you can still use them constantly.... If the shoe doesn't fit it's a little hard to use ....
They will take your money and never send what you order.
Avoid them and their horrible service
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Alex,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience — this is certainly not the level of service we aim to provide.
We would love the opportunity to review this further and assist you properly. Could you please reach out to our customer support team at support@ardor-sydney.com with the subject line “Trustpilot”? This way, we can prioritize your message and make sure it is handled with extra care.
Please note that our customer service is available during business hours, and we respond within 24 hours. If you do not receive a reply, kindly ensure you are emailing the correct address or reach out via our contact form here: https://ardor-sydney.com/pages/contact-us
We appreciate your patience and understanding and hope to resolve this matter swiftly for you.
Kind regards,
Ardor Sydney
Cheap unwearable quality
Cheap unwearable quality. The pictures on the site are fake and once they have your money you have zero chance at getting it back.
I can only assume all 5 star reviews here are fake. There honestly wouldn't be one person in the world that would be happy with the quality of Andor Sydney's (not actually in Sydney) products.
29. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Dave,
Thank you for your honest feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take pride in offering quality products and accurate descriptions, and it’s disappointing to learn you feel otherwise.
Please know that all our reviews come from genuine customers, and we’re committed to earning your trust through transparent service. If the product you received isn’t right for you, we want to help. You can return it for a full refund once we receive the item, or if you prefer, keep it and get store credit to try something else.
To assist you further and resolve your concerns, please email us at support@ardor-sydney.com with Trustpilot review in the subject line, including your order details. We want to ensure you’re taken care of and that your experience improves.
Thank you for giving us a chance to make this right.
Ardor Sydney
Ardor Sydney is in China & DON'T REFUND!
Ardor Sydney advertise refunds but they lie! They DON'T GIVE REFUNDS! Their clothing is cheap. This Company isn't in Sydney and if you return to their address in China they just send it back.
Company name is WANG MAOQIN
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Sharon,
Thank you for your feedback. We’re sorry to hear about your concerns and understand how important it is for you to feel confident about refunds and product quality.
To clarify, we do offer full refunds, but only upon successful return of the item to our warehouse, as outlined in our return policy. We want to be transparent that returns must be sent to the correct return address to be processed. If returns are sent incorrectly, we unfortunately cannot complete the refund.
Our company name is Ardor Sydney, and while our fulfillment partners are based overseas, we stand behind the quality of our products and service.
Please reach out to us directly via email at support@ardor-sydney.com with a Trustpilot review of the subject line so we can help resolve your case personally and ensure you receive the support you deserve.
We appreciate your patience and the opportunity to assist you.
Ardor Sydney
I’m so angry at myself for not checking…
I’m so angry at myself for not checking reviews the quality of there products are outrageous and trying so hard to get a refund it’s impossible people need to come together and report this fraud company it’s the only way to shut them down
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Yevette,
Thank you for sharing your frustration — we truly understand how upsetting this situation has been for you. We want you to know that we take all feedback seriously and are committed to resolving issues fairly.
If you’re having trouble with your refund, please email us directly at support@ardor-sydney.com with Trustpilot review in the subject line and include your order details. We want to review your case carefully and work with you toward a solution.
Our policy is to issue full refunds upon successful return of the product, and we’re here to support you through the process.
We appreciate your patience and hope to make things right.
Ardor Sydney
Katrina – Winter Jacket for Women – Warm & Cozy not as it is
Tried to cancel my order 2 minutes after placing it and after realizing that it is a Chinese company located in china and all the descriptions/locations etc are fake. The quality is Temu's type quality and definitely not worth the money they charged. They of course ignored my cancellation request and got back to me when it was shipped with their Sorry blah blah but it is too late to cancel. Now I am stuck with unwanted item as sending it back to China too expensive and not worth it. To be fair they offered $50 credit but I don't want ever to buy anything from so called Ardor Sydney again. They are known under Ardor Melbourne and 3 others depending on what country you are located.
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Lera,
Thank you for sharing your experience. We understand how disappointing it is when an order can’t be canceled quickly and the product isn’t what you expected.
We want to be transparent that once orders are processed and shipped, cancellations are unfortunately no longer possible. Our international fulfillment model allows us to offer a wide range of products at fair prices, but it does mean shipping and returns can take longer and be more complex.
We’re sorry that returning the item isn’t convenient for you. Our store credit offer is meant to provide a flexible solution if you prefer to try something else without return costs.
If you’d like to discuss your case further or need assistance, please email us at [support email] with Trustpilot review in the subject line. We’re here to help and appreciate your feedback.
Thank you for giving us a chance.
Ardor Sydney
Very poor quality and scam return policy
I usually check websites but slipped up with this one. The dress received was of such poor quality that I actually laughed. It was so bad I wouldn’t wear it to a fancy dress party. I’m currently trying to get a refund and it has been a nightmare. I don’t hold out much hope. They need to be investigated.
As a follow up, I paid another $25 to return the dress which had already cost me $99 and I have not heard anything. This was one month ago today. I emailed them this week and they did not even bother responding. The comment from them on this review is a farce. I have reported them.
22. maj 2025
Besvarelse fra Ardor Sydney
Hello Katerina,
We’re truly sorry to hear about your experience. This is absolutely not the standard we aim to deliver, and we appreciate you bringing it to our attention.
We’d love the opportunity to resolve this for you. Please reach out to us at support@ardor-sydney.com with the subject line "Trustpilot Review" so our team can look into your order right away.
We’re here to help and want to make things right.
Ardor Sydney Support Team
DO NOT DO IT !!!!!!!!
DO NOT DO IT !!!!!!!!
Sold me an item that didn’t exist.
Then tried to offer me a gift card instead of a refund “because they don’t refund sale items”.
Well how about don’t advertise items that aren’t even in stock???!!!!
Finally agreed on a refund after much back and forth emailing and threats of ACCC etc.
Still waiting for refund though…..
If you want to take the risk make sure you use PayPal so you can at least get a refund.
This mob think by adding “Sydney” in their name they can bluff us into thinking they’re Australian. THEY AREN’T !!!
Very shonky and just not worth it.
Same cheap arse items available on other reputable sites.
18. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hello Sue,
We’re genuinely sorry to hear about your experience and truly understand your frustration. After reviewing your case, we’d like to clarify that your order was unfortunately affected by a stock issue, which was identified shortly after your purchase. As soon as this was confirmed, we reached out with options, including a gift card or a full refund.
While our policy typically does not allow refunds on sale items, we made an exception in your case and have already processed your full refund. If it hasn’t appeared on your end yet, it may simply be due to your bank’s processing time, which can take 5–10 business days.
We’d also like to address the concern about our location. While we serve customers across Australia and globally, our brand name reflects our style inspiration—not a claim about manufacturing or distribution.
We are a legitimate business that always aims to make things right when issues arise. If something goes wrong, we will work with you to resolve it promptly and fairly.
If there’s anything more we can assist you with, please don’t hesitate to reach out. We're always here to help.
Best,
Ardor Sydney
Terrible experience
Terrible experience – avoid at all costs!
I don’t even know where to begin. Pls take my advice and stay away from this company. Our experience has been nothing but disappointing.
It started when my wife ordered a pair of shoes. Not only did they arrive like its coming from lulu land! many weeks arrived and looking different from what was shown and described online, but they were also too small in size. We requested a return, but after sending multiple emails (since they have no phone number), they refused to accept the return. Instead, they told us to keep the shoes and offered a $40 voucher—so we were left with unusable shoes and out over $70.
Trying to make use of the voucher, I ordered a pair of earphones priced at $43.99. I wasn’t expecting top quality, but figured it was worth using the voucher credit. Now, it’s been almost a month and I still haven’t received the earphones. Every time I email them, they just ask for my order number or address, again and again, without actually resolving anything. To top it off, they even had the nerve to send me a review link. Really?!!!!!
To show how they operate, I’ve found an example: a smartwatch they advertise on Ardor Sydney as “on sale” for $230.99 is actually listed on Alibaba for just $45. That’s how they rip people off—by marking up cheap products and disguising them as premium.
This company is unprofessional, misleading, and not worth your time or money. I feel completely scammed and will be pursuing this further. Do yourself a favour shop elsewhere.
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Johnny,
Thank you for sharing your experience, and we’re truly sorry to hear how disappointing it has been for you and your wife.
We completely understand your frustration regarding the delay, the sizing issue, and how the item differed from your expectations. We also regret that our resolution fell short and left you feeling unheard. That’s not the experience we want any of our customers to go through.
Your follow-up order and the lack of clarity around its delivery are equally concerning. We sincerely apologize if our replies felt repetitive or unhelpful—we should have handled this with more care and urgency.
As for the product pricing, we take your feedback seriously. While our pricing reflects shipping, handling, and fulfillment across different regions, we’re reviewing listings and partner practices to ensure better transparency and fairness moving forward.
If you’re open to giving us another chance, we’d like to make this right. Please reach out to us at support@ardor-sydney.com with your order number and the subject “Trustpilot Escalation” so we can properly follow up and resolve this.
We truly appreciate your feedback—it helps us grow and improve.
Sincerely,
The Ardor Sydney Team
I ordered shoes
I ordered shoes, 6-9 days shipping, they say, 3 weeks later, courier & the company dont know what they are doing........ absolute junk........ I paid $89 ( on sale) for a pair of plastic shoes, I could have paid........$40..... all is not what it seems with this company.......... STAY AWAY from this non Australian "shop"
13. april 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Maddie,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to receive items that didn’t meet your expectations, and we’re especially sorry for the delays and confusion in our communication. This isn’t the experience we want any of our customers to have, and we take your concerns very seriously.
While we strive to offer fair resolutions like store credit in certain cases, we recognize that this may not have been the best solution for your situation—especially since your follow-up order also faced issues. That is not acceptable, and we sincerely apologize for the inconvenience caused.
We are already reviewing your case internally to understand what went wrong and ensure this doesn’t happen again. If you're open to it, we’d love the chance to make things right. Please reach out to us at support@ardor-sydney.com with your order number and the subject line "Trustpilot Review – Follow-up," and we’ll prioritize your concern.
Thank you again for your honest feedback—it helps us grow and improve.
Sincerely,
The Ardor Sydney Team
Ardor Sydney won't cancel order
Contacted support email less than 10 minutes after the order, and they said they couldn't find my order. This is despite replying to the purchase confirmation email, which contains my details, order number, name, address, etc.
After further emails, they said the order has been dispatched and it may be too late to cancel. I'm sorry, but no business is that efficient to send product out the door within 8 minutes of order confirmation.
My further emails were ignored, and now I'm stuck waiting to see if they will even deliver.
0 out of 10 experience. I should have looked up reviews before making a purchase. It has been a complete nightmare
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Paul,
We’re genuinely sorry for the frustrating experience you’ve had, and we appreciate you bringing this to our attention.
We completely understand how concerning it must feel to receive limited support after reaching out so promptly to cancel your order. While we do process orders quickly to avoid extended delivery times, we recognize that it shouldn’t come at the cost of communication or flexibility—especially when a cancellation request is made within minutes.
We sincerely apologize for any confusion caused by our response and the lack of timely follow-up. This is not the standard we aim to uphold, and your feedback has been shared with our team to help us improve.
If you’re still waiting on your order or need assistance with the next steps, please email us directly at support@ardor-sydney.com with the subject line “Trustpilot – Order Follow-up” so we can prioritize your case and offer a resolution.
Thank you again for your honest feedback. We’re committed to doing better.
Warm regards,
The Ardor Sydney Team
Absolute rip off company
Absolute rip off company
Avoid
They send you rubbish and the wrong size
And tell you to return to china for a refund
19. april 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hi Graeme,
Thank you for your feedback. We’re truly sorry to hear about your experience.
We completely understand how frustrating it can be to receive an item that doesn’t match your expectations, especially when sizing is involved. That’s never the experience we want for our customers, and we want to make things right.
If you’ve received the wrong size, please email us a photo of the item showing the size label, and we’ll be happy to send you a replacement at no additional cost. Your satisfaction is important to us, and we want to ensure you receive what you ordered.
While it’s true that returns are handled through our international warehouse, we’re always here to guide you through the process and offer support along the way. We also offer store credit options that allow you to keep the item, depending on what works best for you.
Thank you again for bringing this to our attention. We value your feedback and hope to restore your confidence in our service.
Warm regards,
Ardor Sydney
I ordered a duffle bag and it took 6…
I ordered a duffle bag and it took 6 weeks to be delivered. The zip broke the first time i used the bag, so i contacted the company and they gave me a code to put in to re-order a replacement.
When i put the code to get a free replacement a fee of $8.04 came up for me to pay on my credit card for order. I wont pay that. They wont reply to let me know long the replacement will take. DONT BUY FROM THIS COMPANY AS THEY ARE A RIP OFF
I feel they are a drop shipping company where once they get an order, they place it overseas and that is why the ordered goods take so long to be delivered.
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Ardor Sydney
Hello Rhonda,
Thank you for reaching out and for sharing your experience with us. We’re truly sorry to hear about the issues you've faced with your order and the inconvenience caused by the delay and the zip issue.
We understand your frustration, especially when it comes to unexpected charges. We’d love to make this right and ensure you’re not paying anything extra for a replacement you were promised.
Could you kindly email us at support@ardor-sydney.com with your order number and the store credit code you received? We’d be happy to check the value of your credit and make sure everything is applied correctly, so there’s no additional charge.
We truly appreciate your patience and would love the opportunity to resolve this promptly.
Thanks,
Ardor Sydney
Dette er Trustpilot
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.