ARCTIC Anmeldelser 646

I had an issue with a bearing on one of the fans of my Arctic 360 AIO. I opened a support ticket on Arctic’s website. While the initial response was not on the same day the ticket was created, once they replied, the entire process was flawless. After reviewing the case, they requested the invoice and my delivery address, and the replacement fan was shipped to me the same day.

The package arrived at no cost, the fan was replaced, and the issue was completely resolved.

Customer service support deserves a perfect 10 for the experience I had with this team.

Very expert in customer service with highly respected Team

Der VRM Lüfter der Pumpe des Liquid Freezer III Pro 360 A-RGB (White) hat aus unerklärlichen Gründen den Geist aufgegeben. Kurzer Anruf in Braunschweig und 3 Tage später war der Ersatz da. Auch der Ersatz-Bit für den Precision Screwdriver Toolkit wurde unkompliziert erledigt.

Hi hello!
Well guys first of all this is what I call customer service at the premium level. Honestly during my time in the IT field, I haven't met any other company who are willing to help even after years of buying even the simplest product of theirs. Most of their products is affordable and has good quality and durability. I've bought 5 years ago a CPU cooler on which one of the fans started to give out crackling noise which is far more than expected after 5 years of usage. I have contacted the support service team to help me find out what product can I replace them with, and after confirming that I really bought this product with my original invoice, they sent me not one but both of the fans replacement. Without charge. These guys amazing. 5 more years I hope. Next time if I need anything I am certain I will choose Arctic products and recommend for everyone to do the same. Well done guys! Well done!!! Thanks once again!
Zoltan

Dont botherto buy enything from them. Resently purchase Arctic MX-6 - thermal paste. Imposible to apply on CPU surface ,because so hard. Wrote for advice to companys custom service,asking how I can thin the paste. They dont even bother to answer.

Very good service.
My dialog has been with Simon, and he is absolutely great. I needed some parts for my transition to amd motherboard, and he delivered what I needed, and when I had questions about the process he was quick with the answers. Very friendly and helpful guy, who takes his time helping his customers to the best of his possiblity. I believe for him, every customer is the highest priority. And that's just amazing customer service.

Amazing experience shout out to our guide Hugo! He took amazing pictures and made the moment a whole lot more memorable. Thank you so much

Perfekter Service!

Excellent product and superb customer service.
Support was quick and effective.

I contacted ARCTIC regarding an older contact frame for my Freezer III (non-Pro) to improve LGA 1700 contact. Their support team was incredibly responsive and professional
They shipped the part for free, and kept me updated with tracking information until it arrived in my country

Great customer service. I bought second hand AIO and the mounting plates was missing, i wrote to them and they send me whole mounting set just for free. Thank you guys :)))

Great product quality across the board, and amaIng customer support!

This company is excellent! Their products are superb and priced reasonably. However their customer service is amazing! Going the extra mile is an understatement. In this day and age it is totally refreshing to deal with a company that actually cares about it's customers. I can't recommend them enough. Well done Arctic. Keep doing what you're doing! Special mention to Simon, who helped me through the process and kept me totally informed.

Sent out a M2 Pro free of charge for my motherboard, perfect service!

Great support. Got sent thumb nuts! Thank you.

Spot on Service. I bought a Mainboard that SSD cooler was not compatible to the Arctic AIO cooling. I did knew this because of their good documentation and they offer a free-of-charge own SSD cooling product to support you. So I opened a ticket and entered all Information. As it was Black week, I was building my PC the anwser took a moment of the Service Unit, so I decided to buy on ssd cooler of them upfront. Some days later, I received the message withtin their Ticket System that my free item is granted and that they realized I bought one in the meantime, so I received a refund for this purchase. That is a perfect example of customer satisfaction and a good servicing tool. I continue to be a customer

The folks at Arctic were awesome. They sent me, free of charge, both the AMD and the Intel mountain kits for my liquid cooler. Did I say they sent them free of charge from Germanyto Australia? What a wonderful team? Thanks again guys.

Top Kundenservice, extrem schnelle Lieferung des m.2 Kühlers für mein Asus motherboard.