ArccaptainAnmeldelser 

I ordered the new mig 205 MP, I just received it so I haven't had a chance to try it out yet, but so far my experience with Arccaptain has been very positive. I've had a couple questions and concerns while waiting to receive my order and they have been very prompt and accommodating in their responses and response time. You have to email them for communication but so far they have responded to me within 12 hours each time I reached out to them.

I had missing items on my order, but after several emails they made it right. You can not beat the quality and the price of Arccaptain.

Custom service stepped up to help me out with a bad welder i purchased. They made it right with a new welder shipped to my house. Thank you.

Arccaptain is a scam company! They are thieves and criminals. They took my money and shipped me an empty box, then tried to deny it. They lie repeatedly, even going so far as to say it is impossible to ship an empty box (yet the shipping weight on the FedEx label would say otherwise!)

I am Still fighting to get my money back from them. DO NOT PURCHASE FROM THESE FOLKS!

Would be a five star but for missing Christmas deadline, and mixing up the order a bit. One part of a two piece order arrived on time with a second piece that was not what I ordered. Also some fragile pieces were broken on shipment… package arrived looking like the Samsonite gorilla had delivered it! HOWEVER, I contacted Arc Captain through the email provided and received prompt replies and a request for pictures of what I had received. I sent those and was told the right part and replacement pieces would be sent soon. It took about a week and I received everything as promised. I was not asked to return the incorrect portion of my order tho I had offered. I think Arc Captain handled everything professionally and in a reasonable amount of time given the holiday season. We will definitely continue to do business with Arc Captain due to the quality of their customer service.

The company was very responsive of my needs. After I had ordered a Cut 50 I decided I would rather have the Cut 50 Pro. They recalled the original UPS order and credited me back for it even after it had been shipped. I have received the 55pro. Very easy to set up. I just made one practice cut and it seems to work very well I am very happy with the service and the product!

I purchased a Tig welder from this company recently, I haven't used it yet but the service was very good.
There was a part missing and I contacted them and the responds I received from Shirly was very correct and professional.

Purchased an angle grinder, when it arrived there was an issue with one of the batteries. Reached out to customer support and they were responsive through the entire process and quickly came up with a solution to the problem. Great job! I will continue to be an Arccaptain customer.

As of right now it’s a 2 star. Started off bad with purchasing the MIG205MP. On the day that said welder was supposed to be delivered all I received was the flu fluxcore wire. Tried calling and got someone that barely spoke English and had a had time understanding what I was asking. Sent and email to support and two days later they responded with we send everything out separately and only give you one tracking number. They did give me all the tracking numbers and supposedly welder is on its way. I have been receiving small items everyday. To say this company is unprofessional is accurate. Why would you not send all the tracking numbers when someone orders there product? There was also back order stuff that they told me about after three emails back and forth. Heads up on emails they will only send you one email a day. I am in the mid west and receive it around 2am everyday. Will change star when welder shows up and everything works as advertised.

Arccaptain customer support team was very helpful when ordering as a gift. They made sure to ship the item without revealing that it was from Arccaptain. This kept the surprise hidden from my husband who I knew would get the delivered package while I was at work. Thank you for going above and beyond to keep this gift a surprise!

Even though it hasn't been used yet, my husband is impressed by the video content for Arccaptain's product and stellar reviews. He's very excited to start his journey as a welder!

I've only had to reach out to their customer service once but they are by far the best. Love the plasma cutter, love the customer service and love that I made the decision to try them!

Purchased a TIG 200 P. Or of the box it didn’t work. No gas flow. After a quick assessment by their technician they decided to replace the unit. Received the new one and it works perfectly.
Easy!
Thank you.

This company blatantly lies about the amperage output and performance of their machines. Then when you try to return an item, they will insist that your problems are your own fault then completely ignore your emails. This one star review I'm leaving is for both the performance of the machines and for the customer service.

Best service ever !!!
Good quality !!!

I would give 5 stars but it took 5 months to receive a pre-order machine that supposedly going to ship in two weeks. The first machine lasted about 10 seconds, popped and quit working. After about two weeks of trouble shooting back and forth through emails, Arccaptain shipped another Cut55 MP. It has been amazing!

Great responses from company on shipping products. Customer support and service was very helpful! It’s was a refreshing experience dealing with them and fast shipping! Welder is amazing value as well and great quality. Highly recommend

I purchased a Mig 200 6 in one through Walmart not realizing that they has two models with essentially the same name. I tried to cancel the order but it arrived regardless. In the meantime I bought the version I wanted and am very happy with it. I've been trying to return the model that arrived and it is taking a crazy amount of time.

rec'd my new tig 200 11-18-2025. I email service 11-21 all I have gotten is BS. It will not weld contiguously. They asked me to send a short video and replied they could see it but I needed to send in a another format to their engineers, I don't know how to do that. I asked them to send it to their people and have had no response. NEVER AGAIN, NO CUST SERVICE

I purchased the cut 55 pro plasma cutter
I’m a hobbyist and this item was flawless

Had an issue with a component, emailed Arccaptain and before I even checked my email for a response I had already received the replacement component. Great customer support! So rare nowadays!