ArccaptainAnmeldelser 

Hola compré una mig 205mp, la compré en noviembre y me llegó a canarias el 17 de febrero aquí en canarias me pedían un montón de cosas para pasar la aduana y whiney me ayudó bastante y nunca me dejó "solo" con los papeles que los pedían de una forma luego de otra y como dije estuvieron siempre ahí, en cuanto a la máquina solo he podido probar mma y fabulosa solo una cosa que tendre que hablar con ellos y es que al poner mma en syn y pones el calibre del electrodo ejemplo 2,5mm dice la máquina que va de 90 a 130 A cuando es de 60 a 85A depende marca del electrodo pero de 90 a 130A es mucho para ese electrodo, esperemos que lo demás esté bien, pero como te dije no me han dejado solo

📻 Consumer Protection Alert – Serious Order & Billing Concerns

⚠️ Public Consumer Warning Regarding Arccaptain Welding Equipment

This is a consumer alert for anyone considering purchasing welding equipment from Arccaptain.

I recently ordered a welding machine — Order #78355, the MIG205 Pro model. Shortly after placing the order, I attempted multiple times to contact customer service to cancel or modify it. Emails went unanswered. Phone calls were not picked up. The only response was automated messaging saying no one was available.

After repeated attempts, a representative finally called back and clearly stated that Order #78355 would be canceled. I was instructed to place a new order for the correct model. Following their instructions, I placed Order #78547 — the MIG205MP All-in-One Pulse MIG Welder and Cutter Combo with upgraded kit.

The next day, my credit card was charged for the original order that was supposedly canceled.

When I called again, I was told that Order #78355 was not canceled and was already scheduled for delivery.

Let’s be clear about what this means:

• A confirmed cancellation was not honored.
• A customer was charged for an order that was supposed to be voided.
• Phone support was largely unreachable.
• Emails were ignored.
• Conflicting information was provided by company representatives.

For a company selling professional-grade welding equipment, this level of disorganization is alarming.

If basic order management and communication cannot be handled properly, consumers must ask serious questions:

What happens if the equipment fails?
What happens if warranty service is needed?
What happens if there is a safety issue?

Reliable tools require reliable support.

Consumers should exercise caution and carefully document all communication when dealing with this company. Transparency, accountability, and customer service are not optional in the professional equipment industry.

This experience raises significant concerns about internal processes and customer protection standards.

Buyers deserve better.
They send it both orders :(
My orders: 1st 78355 / 2nd 78547
Which they’re supposed to send only the second order only :( orders: 2nd 78547
They charged me for both orders: 1st 78355 / 2nd 78547 :( which the 1st 78355 order supposed to cancelled:(
And I miss some items on the second orders: 2nd 78547
I contacted them no reply back. I called them. No one is picking the phone up. All way it say no one is in the office.

I purchased a spool gun for a mig 250 from arccaptain Web site. After receiving it i have noticed it does not have 030 or 035 tip for feed. I have exhausted my attempts to contact them wth no resolution I am so upset with this service I am regretting have purchased from this company if this is how they do business. they have answered my email and have sent the replacement part did have to wait came from China but now i can use it.

Great experiences from Arccaptain so far! Ordering was quick and easy, it arrived to my local hub quickly, but getting the package was a bit of a challenge (absolutely not an Arccaptain issue at all, FedEx Ground is and has been suffering from serious operational issues for years in my area, every package out of this hub to be delivered in my area is always delayed by days).

Reached out to Arccaptain customer service to see whether they might have had any additional insights into what was going on with FedEx, and Shirley responded promptly. While they couldn't provide any additional insights, it was great knowing customer service was right around the corner!

Finally received the package from FedEx more than 1 month later. Got my Cut50 set up on 240V and put it through a few initial cuts to ensure it at least worked out of the box, and it did perfect! Works great so far, and is a fantastic accompaniment to the welding outfit in my garage.

Looking forward to years of service out of it!

This machine is fantastic, reduces your time by at least half. Seller responds promptly when contacted. I did not receive my accessories kit with my machine; they promptly sent a second kit, I then received both and they graciously gave me the second kit for free.

Great company!

Had a minor issue while ordering (totally my fault), as I forgot to add a discount code. I am very satisfied with Shirley helping me get straightened out. There is a time zone difference between me (EST) and their support team, and replies come back in about a day.. Fast enough for me. Regarding the machine, the 205mp has more features than my $8000 blue multi- process welder at work. For the features this offers, at the price it is sold for, cannot be found elsewhere on the market. The honest reviews on youtube conducted by seasoned veteran welders (nobswelding) indicate this is a quality machine. I spoke with some of the guys in our maintenance shop, and after seeing the price point and features, one of them is thinking of getting one for himself. Once I get and use the machine I will attempt a follow-up review.

I have been using my Mig 200 and the Plasma Cut 50 for the last 8 months and have been really pleased at how flawlessly they work. I would definitely recommend both of these items if you are looking for something like this & they are affordable.

I truly appreciate that customer support has actually real humans.
You send request and you get real answer.
Everyone who ever had to deal with, for example, Amazon's Ai computer automatic customer service loophole knows what I'm talking about.
I also appreciate that the website works as a guide for what accessories fits to which machine. This is excellent especially for beginners. And welders itself. Not bad. You get reasonable quality for reasonable money. I'm getting tired of big brand welding manufacturers charging double or more for the machines and all accessories just because there is a sticker with their name on it.
So, Arccaptain ...
So far, so good 👍

-1 star due to missing items. I ordered the MIG200 “Megasaver” bundle and was missing the gloves and MIG accessories. I reached out to customer support and Shirley responded quickly. She verified the components and shipped out replacement items fast. I'm very satisfied with Shirley‘s support!

I’ve had a few communications with Support, they have been very responsive and professional. I am in the process of setting up my MIG 250, No real difficulty in shipping, with a minor exception, the MiG wire and the welder were sent in two separate shipments, I was a little confused about that. Otherwise, it arrived in reasonable time.

I had some questions with my order that I thought of late last night and was shocked to receive a reply in such a short amount of time and have all my questions being answered in a single message. Usually I have to go back and forth with support teams but I was very satisified with Shirley's quick and concise response!

I have nothing but praise for this company. Any time I needed help I was able to get a response within the hour. As far as the product itself, everything works beautifully. I have made two purchases from them to help round out my garage and wouldn't hesitate to return for another if the time comes.

Decent CUT55 pro plasma cutter. Definitely impressed. 35 year weld career & machines are finally affordable & not junky.

They have a really great product and for the most part fast shipping

The customer service. "I'm very satisfied with Shirley". Shirley was very responsive and made it her goal to ensure customer was satisfied with the support.

The 55XT cuts pretty well.
The problem with these machines is that YOU CANNOT SEE THE LED AMPERAGE OR AIR PRESSURE SCREEN. The numbers are barely legible in the shop. Not visible at all outside.
Great for all you night welders I guess.

5 stars all around. Shipping time was within days of ordering. Excellent price for what the machine says it can do. We had one issue trying to strike an arc wire welding. Sent Whitney a video of how the machine was set up and she caught the issue immediately. Did not have the polarity adapter connected. Made the connection and the machine works beautifully... Very satisfied with this company and their product.

Good timely communication. I'm very satisfied with Shirley

I ordered an Arccaptain Mig 200 and it arrived in perfect condition but missing the advertised selection of Mig wire drive rollers. I emailed customer service asking to please send them. They immediately contacted me to rectify the situation and within 2 days the rollers were in the mail. This was exceptional service and I highly recommend Arccaptain not only for the great service but for putting together an affordable and of excellent quality welding machine. Thank you Arccaptain.